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The emergence of generative artificial intelligence (GenAI) is transforming information interaction. For decades, search engines such as Google and Bing have been the primary means of locating relevant information for the general…
Users of search systems often reformulate their queries by adding query terms to reflect their evolving information need or to more precisely express their information need when the system fails to surface relevant content. Analyzing these…
Machine learning is increasingly used to inform decision-making in sensitive situations where decisions have consequential effects on individuals' lives. In these settings, in addition to requiring models to be accurate and robust, socially…
Persistent inequalities in political knowledge are a central concern in political communication. We organize the mechanisms underlying the knowledge-gap literature by distinguishing between individual preconditions, structural features of…
People's decision-making abilities often fail to improve or may even erode when they rely on AI for decision-support, even when the AI provides informative explanations. We argue this is partly because people intuitively seek contrastive…
The problem of how people find information is studied extensively; however, the problem of how people organize, re-use, and re-find information that they have found is not as well understood. Recently, several projects have conducted…
Recommendation systems have been integrated into the majority of large online systems to filter and rank information according to user profiles. It thus influences the way users interact with the system and, as a consequence, bias the…
Generative AI tools such as chatGPT are poised to change the way people engage with online information. Recently, Microsoft announced their "new Bing" search system which incorporates chat and generative AI technology from OpenAI. Google…
Modern AI agents increasingly combine conversational interaction with autonomous task execution, such as coding and web research, raising a natural question: What happens when an agent engaged in long-horizon tasks is exposed to user…
Information systems (IS) are frequently designed to leverage the negative effect of anchoring bias to influence individuals' decision-making (e.g., by manipulating purchase decisions). Recent advances in Artificial Intelligence (AI) and the…
People often take user ratings and reviews into consideration when shopping for products or services online. However, such user-generated data contains self-selection bias that could affect people decisions and it is hard to resolve this…
Internet survey experiment is conducted to examine how providing peer information of evaluation about progressive firms changed individual's evaluations. Using large sample including over 13,000 observations collected by two-step…
In this commentary, we discuss the evolving nature of search engines, as they begin to generate, index, and distribute content created by generative artificial intelligence (GenAI). Our discussion highlights challenges in the early stages…
AI explanations are often mentioned as a way to improve human-AI decision-making, but empirical studies have not found consistent evidence of explanations' effectiveness and, on the contrary, suggest that they can increase overreliance when…
Recent years have seen rapid growth in the market for HR technology and AI-driven HR solutions in particular. This popularity has also resulted in increased attention to the negative aspects of using AI to support hiring practices, such as…
Affirmative algorithms have emerged as a potential answer to algorithmic discrimination, seeking to redress past harms and rectify the source of historical injustices. We present the results of two experiments ($N$$=$$1193$) capturing…
There has been rapidly growing interest in the use of algorithms in hiring, especially as a means to address or mitigate bias. Yet, to date, little is known about how these methods are used in practice. How are algorithmic assessments…
Search and recommendation systems are ubiquitous and irreplaceable tools in our daily lives. Despite their critical role in selecting and ranking the most relevant information, they typically do not consider the veracity of information…
AI-based systems are widely employed nowadays to make decisions that have far-reaching impacts on individuals and society. Their decisions might affect everyone, everywhere and anytime, entailing concerns about potential human rights…
Large Language Models (LLMs) increasingly power generative search engines which, in turn, drive human information seeking and decision making at scale. The extent to which humans trust generative artificial intelligence (GenAI) can…