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This paper provides results of evaluating some text summarisation techniques for the purpose of producing call summaries for contact centre solutions. We specifically focus on extractive summarisation methods, as they do not require any…

Computation and Language · Computer Science 2022-09-07 Alexandra N. Uma , Dmitry Sityaev

Large language models (LLMs) have demonstrated remarkable performance in abstractive summarization tasks. However, their ability to precisely control summary attributes (e.g., length or topic) remains underexplored, limiting their…

Computation and Language · Computer Science 2026-01-08 Sangwon Ryu , Heejin Do , Daehee Kim , Hwanjo Yu , Dongwoo Kim , Yunsu Kim , Gary Geunbae Lee , Jungseul Ok

Practical applications of abstractive summarization models are limited by frequent factual inconsistencies with respect to their input. Existing automatic evaluation metrics for summarization are largely insensitive to such errors. We…

Computation and Language · Computer Science 2020-04-10 Alex Wang , Kyunghyun Cho , Mike Lewis

We present a method to produce abstractive summaries of long documents that exceed several thousand words via neural abstractive summarization. We perform a simple extractive step before generating a summary, which is then used to condition…

Computation and Language · Computer Science 2020-04-29 Sandeep Subramanian , Raymond Li , Jonathan Pilault , Christopher Pal

While social media platforms, such as Twitter, provide a medium for large-scale opinion sharing during news events, it is manually impossible for individuals or media agencies to process the vast volume of content to identify key…

Computation and Language · Computer Science 2026-05-25 Chaitanya Wanjari , Jessica Kamal , Riddhi Jain , Samruddhi Kurhe , Roshni Chakraborty

Research within sociotechnical domains, such as Software Engineering, fundamentally requires a thorough consideration of the human perspective. However, traditional qualitative data collection methods suffer from challenges related to…

Software Engineering · Computer Science 2023-11-21 Marco A. Gerosa , Bianca Trinkenreich , Igor Steinmacher , Anita Sarma

In this paper, we present a proposal for an unsupervised algorithm, P-Summ, that generates an extractive summary of scientific scholarly text to meet the personal knowledge needs of the user. The method delves into the latent semantic space…

Information Retrieval · Computer Science 2024-10-29 Alka Khurana , Vasudha Bhatnagar , Vikas Kumar

Unlike well-structured text, such as news reports and encyclopedia articles, dialogue content often comes from two or more interlocutors, exchanging information with each other. In such a scenario, the topic of a conversation can vary upon…

Computation and Language · Computer Science 2021-09-13 Junpeng Liu , Yanyan Zou , Hainan Zhang , Hongshen Chen , Zhuoye Ding , Caixia Yuan , Xiaojie Wang

Student Evaluations of Teaching (SETs) are widely used in colleges and universities. Typically SET results are summarized for instructors in a static PDF report. The report often includes summary statistics for quantitative ratings and an…

Computation and Language · Computer Science 2022-07-11 Yinuo Hu , Shiyue Zhang , Viji Sathy , A. T. Panter , Mohit Bansal

The performance of text summarization has been greatly boosted by pre-trained language models. A main concern of existing methods is that most generated summaries are not factually inconsistent with their source documents. To alleviate the…

Computation and Language · Computer Science 2023-04-14 Zheheng Luo , Qianqian Xie , Sophia Ananiadou

Meeting summarization has become a critical task since digital encounters have become a common practice. Large language models (LLMs) show great potential in summarization, offering enhanced coherence and context understanding compared to…

Computation and Language · Computer Science 2025-02-19 Frederic Kirstein , Terry Ruas , Bela Gipp

Large Language Models (LLMs) exhibit powerful summarization abilities. However, their capabilities on conversational summarization remains under explored. In this work we evaluate LLMs (approx. 10 billion parameters) on conversational…

Computation and Language · Computer Science 2023-12-01 Ramesh Manuvinakurike , Saurav Sahay , Sangeeta Manepalli , Lama Nachman

Large language models (LLMs) have exhibited remarkable capabilities across a variety of domains and tasks, challenging our understanding of learning and cognition. Despite the recent success, current LLMs are not capable of processing…

End-to-end Large Speech Language Models~(\textbf{LSLMs}) demonstrate strong potential in response latency and speech comprehension capabilities, showcasing general intelligence across speech understanding tasks. However, the ability to…

Artificial Intelligence · Computer Science 2025-07-14 Yonghua Hei , Yibo Yan , Shuliang Liu , Huiyu Zhou , Linfeng Zhang , Xuming Hu

Recent studies on semi-supervised semantic segmentation (SSS) have seen fast progress. Despite their promising performance, current state-of-the-art methods tend to increasingly complex designs at the cost of introducing more network…

Computer Vision and Pattern Recognition · Computer Science 2022-12-12 Zhen Zhao , Lihe Yang , Sifan Long , Jimin Pi , Luping Zhou , Jingdong Wang

Abstractive summarization has made significant strides in condensing and rephrasing large volumes of text into coherent summaries. However, summarizing administrative documents presents unique challenges due to domain-specific terminology,…

Computation and Language · Computer Science 2024-12-12 Phan Phuong Mai Chau , Souhail Bakkali , Antoine Doucet

Abstractive multi document summarization has evolved as a task through the basic sequence to sequence approaches to transformer and graph based techniques. Each of these approaches has primarily focused on the issues of multi document…

Computation and Language · Computer Science 2022-05-10 Aiswarya Sankar , Ankit Chadha

In an ever-expanding world of domain-specific knowledge, the increasing complexity of consuming, and storing information necessitates the generation of summaries from large information repositories. However, every persona of a domain has…

Computation and Language · Computer Science 2024-06-10 Ankan Mullick , Sombit Bose , Rounak Saha , Ayan Kumar Bhowmick , Pawan Goyal , Niloy Ganguly , Prasenjit Dey , Ravi Kokku

Automatic text summarisation has drawn considerable interest in the area of software engineering. It is challenging to summarise the activities related to a software project, (1) because of the volume and heterogeneity of involved software…

Software Engineering · Computer Science 2020-04-30 Mahfouth Alghamdi , Christoph Treude , Markus Wagner

Efficient communication between patients and clinicians plays an important role in shared decision-making. However, clinical reports are often lengthy and filled with clinical jargon, making it difficult for domain experts to identify…

Computation and Language · Computer Science 2025-09-10 Libo Ren , Yee Man Ng , Lifeng Han
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