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Generative Pre-trained Transformer (GPT) is a state-of-the-art machine learning model capable of generating human-like text through natural language processing (NLP). GPT is trained on massive amounts of text data and uses deep learning…
Purpose- The significance of business processes has fostered a close collaboration between academia and industry. Moreover, the business landscape has witnessed continuous transformation, closely intertwined with technological advancements.…
AI-Augmented Business Process Management Systems (ABPMSs) are an emerging class of process-aware information systems, empowered by trustworthy AI technology. An ABPMS enhances the execution of business processes with the aim of making these…
Business processes underpin a large number of enterprise operations including processing loan applications, managing invoices, and insurance claims. There is a large opportunity for infusing AI to reduce cost or provide better customer…
Artificial intelligence (AI) has gained significant attention in healthcare consultation due to its potential to improve clinical workflow and enhance medical communication. However, owing to the complex nature of medical information, large…
Changes in workflow relevant data of business processes at run-time can hinder their completion or impact their profitability as they have been instantiated under different circumstances. The purpose of this paper is to propose a context…
The real-time data collection and automation capabilities offered by the Internet of Things (IoT) are revolutionizing and transforming Business Processes (BPs) into IoT-enhanced BPs, showing high potential for improving sustainability.…
As Generative AI rises in adoption, its use has expanded to include domains such as hiring and recruiting. However, without examining the potential of bias, this may negatively impact marginalized populations, including people with…
Generative AI can help small business owners automate tasks, increase efficiency, and improve their bottom line. However, despite the seemingly intuitive design of systems like ChatGPT, significant barriers remain for those less comfortable…
With the deepening of digital transformation, business process optimisation has become the key to improve the competitiveness of enterprises. This study constructs a business process optimisation model integrating artificial intelligence…
Computer-based tests (CBTs) play an important role in the professional career of any person. Universities use CBTs for admissions. Further, many large courses use CBTs for evaluation and grading. Almost all software companies use CBTs to…
Business Process Management (BPM) is a central element of today organizations. Despite over the years its main focus has been the support of processes in highly controlled domains, nowadays many domains of interest to the BPM community are…
Large language models (LLMs) have revolutionized AI, but are constrained by limited context windows, hindering their utility in tasks like extended conversations and document analysis. To enable using context beyond limited context windows,…
The uptake of Artificial Intelligence (AI) impacts the way we work, interact, do business, and conduct research. However, organizations struggle to apply AI successfully in industrial settings where the focus is on end-to-end operational…
Recent advancements in Artificial Intelligence (AI), particularly Large Language Models (LLMs), have enhanced organizations' ability to reengineer business processes by automating knowledge-intensive tasks. This automation drives digital…
The rise of advanced technology in project management (PM) highlights a crucial need for inclusiveness. This work examines the enhancement of both inclusivity and efficiency in PM through technological integration, focusing on defining and…
Process management systems support key decisions about the way work is allocated in organizations. This includes decisions on which task to perform next, when to execute the task, and who to assign the task to. Suitable software tools are…
The continued success of Large Language Models (LLMs) and other generative artificial intelligence approaches highlights the advantages that large information corpora can have over rigidly defined symbolic models, but also serves as a…
AI-driven chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, several applications for AI-driven chatbots have been identified to be promising to generate business value, including explanation of process…
Since the early 90s, the evolution of the Business Process Management (BPM) discipline has been punctuated by successive waves of automation technologies. Some of these technologies enable the automation of individual tasks, while others…