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Apologies serve essential functions for moral agents such as expressing remorse, taking responsibility, and repairing trust. LLM-based chatbots routinely produce output that has the linguistic form of an apology. However, they do this…

Human-Computer Interaction · Computer Science 2025-06-27 P. D. Magnus , Alessandra Buccella , Jason D'Cruz

Chatbots are often designed to mimic social roles attributed to humans. However, little is known about the impact on user's perceptions of using language that fails to conform to the associated social role. Our research draws on…

Human-Computer Interaction · Computer Science 2024-01-24 Ana Paula Chaves , Jesse Egbert , Toby Hocking , Eck Doerry , Marco Aurelio Gerosa

Intelligent conversational agents, or chatbots, can take on various identities and are increasingly engaging in more human-centered conversations with persuasive goals. However, little is known about how identities and inquiry strategies…

Human-Computer Interaction · Computer Science 2020-01-22 Weiyan Shi , Xuewei Wang , Yoo Jung Oh , Jingwen Zhang , Saurav Sahay , Zhou Yu

Providing the best customer experience is one of the primary concerns for the firms that are based online. The advancement of machine learning is revolutionising the company's attitude towards the client through improving the service…

Computation and Language · Computer Science 2022-07-22 Rejwan Bin Sulaiman

Student commitment towards a learning recommendation is not separable from their understanding of the reasons it was recommended to them; and their ability to modify it based on that understanding. Among explainability approaches, chatbots…

Artificial Intelligence · Computer Science 2024-01-25 Hasan Abu-Rasheed , Mohamad Hussam Abdulsalam , Christian Weber , Madjid Fathi

Computational thinking, and by extension, computer programming, is notoriously challenging to learn. Conversational agents and generative artificial intelligence (genAI) have the potential to facilitate this learning process by offering…

Human-Computer Interaction · Computer Science 2024-06-17 Jacob Penney , João Felipe Pimentel , Igor Steinmacher , Marco A. Gerosa

Computational argumentation offers formal frameworks for transparent, verifiable reasoning but has traditionally been limited by its reliance on domain-specific information and extensive feature engineering. In contrast, LLMs excel at…

Artificial Intelligence · Computer Science 2026-03-18 Stylianos Loukas Vasileiou , Antonio Rago , Francesca Toni , William Yeoh

Dialogue systems, commonly known as chatbots, have gained escalating popularity in recent times due to their wide-spread applications in carrying out chit-chat conversations with users and task-oriented dialogues to accomplish various user…

Computation and Language · Computer Science 2024-06-18 Sahisnu Mazumder , Bing Liu

The Programmer's Assistant is an experimental prototype software development environment that integrates a chatbot with a code editor. Conversational capability was achieved by using an existing code-fluent Large Language Model and…

Computers and Society · Computer Science 2023-01-25 Steven I. Ross , Michael Muller , Fernando Martinez , Stephanie Houde , Justin D. Weisz

AI has become pervasive in recent years, but state-of-the-art approaches predominantly neglect the need for AI systems to be contestable. Instead, contestability is advocated by AI guidelines (e.g. by the OECD) and regulation of automated…

Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…

Artificial Intelligence · Computer Science 2017-09-15 Mahipal Jadeja , Neelanshi Varia

The manual modeling of complex systems is a daunting task; and although a plethora of methods exist that mitigate this issue, the problem remains very difficult. Recent advances in generative AI have allowed the creation of general-purpose…

Software Engineering · Computer Science 2024-01-05 David Harel , Guy Katz , Assaf Marron , Smadar Szekely

The past few decades have witnessed an upsurge in data, forming the foundation for data-hungry, learning-based AI technology. Conversational agents, often referred to as AI chatbots, rely heavily on such data to train large language models…

Computation and Language · Computer Science 2024-11-19 Sumit Kumar Dam , Choong Seon Hong , Yu Qiao , Chaoning Zhang

With the increasing prevalence and diversity of robots interacting in the real world, there is need for flexible, on-the-fly planning and cooperation. Large Language Models are starting to be explored in a multimodal setup for…

Robotics · Computer Science 2024-03-01 William Hunt , Toby Godfrey , Mohammad D. Soorati

In this paper, we propose Tutoring bot, a generative chatbot trained on a large scale of tutor-student conversations for English-language learning. To mimic a human tutor's behavior in language education, the tutor bot leverages diverse…

Artificial Intelligence · Computer Science 2023-02-27 Hyungjoo Chae , Minjin Kim , Chaehyeong Kim , Wonseok Jeong , Hyejoong Kim , Junmyung Lee , Jinyoung Yeo

In this paper we provide a first analysis of the research questions that arise when dealing with the problem of communicating pieces of formal argumentation through natural language interfaces. It is a generally held opinion that formal…

Artificial Intelligence · Computer Science 2017-06-14 Federico Cerutti , Alice Toniolo , Timothy J. Norman

Creating and deploying customized applications is crucial for operational success and enriching user experiences in the rapidly evolving modern business world. A prominent facet of modern user experiences is the integration of chatbots or…

An important aspect of developing conversational agents is to give a bot the ability to improve through communicating with humans and to learn from the mistakes that it makes. Most research has focused on learning from fixed training sets…

Artificial Intelligence · Computer Science 2017-01-17 Jiwei Li , Alexander H. Miller , Sumit Chopra , Marc'Aurelio Ranzato , Jason Weston

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

This study investigates the development and assessment of an artificial human designed as a conversational AI chatbot, focusing on its role as a clinical psychologist. The project involved creating a specialized chatbot using the…

Human-Computer Interaction · Computer Science 2025-03-24 Birger Moell
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