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The incorporation of Large Language Models (LLMs) such as the GPT series into diverse sectors including healthcare, education, and finance marks a significant evolution in the field of artificial intelligence (AI). The increasing demand for…

Human-Computer Interaction · Computer Science 2024-07-18 Guangzhi Sun , Xiao Zhan , Jose Such

Intelligent personal assistant systems that are able to have multi-turn conversations with human users are becoming increasingly popular. Most previous research has been focused on using either retrieval-based or generation-based methods to…

Information Retrieval · Computer Science 2019-08-27 Liu Yang , Junjie Hu , Minghui Qiu , Chen Qu , Jianfeng Gao , W. Bruce Croft , Xiaodong Liu , Yelong Shen , Jingjing Liu

Some robots can interact with humans using natural language, and identify service requests through human-robot dialog. However, few robots are able to improve their language capabilities from this experience. In this paper, we develop a…

Robotics · Computer Science 2019-11-14 Saeid Amiri , Sujay Bajracharya , Cihangir Goktolga , Jesse Thomason , Shiqi Zhang

Lexical alignment, where speakers start to use similar words across conversation, is known to contribute to successful communication. However, its implementation in conversational agents remains underexplored, particularly considering the…

Computation and Language · Computer Science 2025-11-05 Keara Schaaij , Roel Boumans , Tibor Bosse , Iris Hendrickx

A personalized LLM should remember user facts, apply them correctly, and adapt over time to provide responses that the user prefers. Existing LLM personalization benchmarks are largely centered on two axes: accurately recalling user…

Machine Learning · Computer Science 2025-12-16 Md Awsafur Rahman , Adam Gabrys , Doug Kang , Jingjing Sun , Tian Tan , Ashwin Chandramouli

Social chatbots have become essential intelligent companions in daily scenarios ranging from emotional support to personal interaction. However, conventional chatbots with passive response mechanisms usually rely on users to initiate or…

Artificial Intelligence · Computer Science 2025-04-30 Zihan Niu , Zheyong Xie , Shaosheng Cao , Chonggang Lu , Zheyu Ye , Tong Xu , Zuozhu Liu , Yan Gao , Jia Chen , Zhe Xu , Yi Wu , Yao Hu

Personalized alignment is essential for enabling large language models (LLMs) to engage effectively in user-centric dialogue. While recent prompt-based and offline optimization methods offer preliminary solutions, they fall short in…

Computation and Language · Computer Science 2025-12-12 Weixiang Zhao , Xingyu Sui , Yulin Hu , Jiahe Guo , Haixiao Liu , Biye Li , Yanyan Zhao , Bing Qin , Ting Liu

Personalization in Question Answering (QA) requires answers that are both accurate and aligned with users' background, preferences, and historical context. Existing state-of-the-art methods primarily rely on retrieval-augmented generation…

Computation and Language · Computer Science 2026-02-24 Maryam Amirizaniani , Alireza Salemi , Hamed Zamani

In this paper, we aim to improve the reasoning ability of large language models (LLMs) over knowledge graphs (KGs) to answer complex questions. Inspired by existing methods that design the interaction strategy between LLMs and KG, we…

Computation and Language · Computer Science 2024-02-20 Jinhao Jiang , Kun Zhou , Wayne Xin Zhao , Yang Song , Chen Zhu , Hengshu Zhu , Ji-Rong Wen

Despite significant advancements in large language models (LLMs), the rapid and frequent integration of small-scale experiences, such as interactions with surrounding objects, remains a substantial challenge. Two critical factors in…

Computation and Language · Computer Science 2025-02-24 Yu Wang , Xinshuang Liu , Xiusi Chen , Sean O'Brien , Junda Wu , Julian McAuley

Personalized dialogue systems have advanced considerably with the integration of user-specific personas into large language models (LLMs). However, while LLMs can effectively generate personalized responses, the influence of persona…

Computation and Language · Computer Science 2025-06-03 Yonghyun Jun , Hwanhee Lee

Large Language Models (LLMs) are increasingly deployed as autonomous agents capable of actions with real-world impacts beyond text generation. While persona-induced biases in text generation are well documented, their effects on agent task…

Computation and Language · Computer Science 2026-02-16 Linbo Cao , Lihao Sun , Yang Yue

Personalizing dialogue agents is important for dialogue systems to generate more specific, consistent, and engaging responses. However, most current dialogue personalization approaches rely on explicit persona descriptions during inference,…

Computation and Language · Computer Science 2021-12-01 Wangchunshu Zhou , Qifei Li , Chenle Li

Web agents have emerged as a promising direction to automate Web task completion based on user instructions, significantly enhancing user experience. Recently, Web agents have evolved from traditional agents to Large Language Models…

Computation and Language · Computer Science 2025-03-25 Hongru Cai , Yongqi Li , Wenjie Wang , Fengbin Zhu , Xiaoyu Shen , Wenjie Li , Tat-Seng Chua

This paper proposes a dually interactive matching network (DIM) for presenting the personalities of dialogue agents in retrieval-based chatbots. This model develops from the interactive matching network (IMN) which models the matching…

Computation and Language · Computer Science 2020-02-04 Jia-Chen Gu , Zhen-Hua Ling , Xiaodan Zhu , Quan Liu

Personalisation is a standard feature of conversational AI systems used by millions; yet, the efficacy of personalisation methods is often evaluated in academic research using simulated users rather than real people. This raises questions…

Computation and Language · Computer Science 2026-05-14 Hannah Rose Kirk , Liu Leqi , Fanzhi Zeng , Henry Davidson , Bertie Vidgen , Christopher Summerfield , Scott A. Hale

Longitudinal Dialogues (LD) are the most challenging type of conversation for human-machine dialogue systems. LDs include the recollections of events, personal thoughts, and emotions specific to each individual in a sparse sequence of…

Computation and Language · Computer Science 2023-11-01 Seyed Mahed Mousavi , Simone Caldarella , Giuseppe Riccardi

Customizing persuasive conversations related to the outcome of interest for specific users achieves better persuasion results. However, existing persuasive conversation systems rely on persuasive strategies and encounter challenges in…

Multimedia · Computer Science 2024-04-23 Donghuo Zeng , Roberto S. Legaspi , Yuewen Sun , Xinshuai Dong , Kazushi Ikeda , Peter Spirtes , kun Zhang

Effective human-agent collaboration is increasingly prevalent in real-world applications. Current trends in such collaborations are predominantly unidirectional, with users providing instructions or posing questions to agents, where agents…

Artificial Intelligence · Computer Science 2025-12-16 Emre Can Acikgoz , Jinoh Oh , Jie Hao , Joo Hyuk Jeon , Heng Ji , Dilek Hakkani-Tür , Gokhan Tur , Xiang Li , Chengyuan Ma , Xing Fan

We develop a reinforcement learning based search assistant which can assist users through a set of actions and sequence of interactions to enable them realize their intent. Our approach caters to subjective search where the user is seeking…

Artificial Intelligence · Computer Science 2018-08-21 Milan Aggarwal , Aarushi Arora , Shagun Sodhani , Balaji Krishnamurthy
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