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Large language models (LLMs) have demonstrated their significant potential to be applied for addressing various application tasks. However, traditional recommender systems continue to face great challenges such as poor interactivity and…

Information Retrieval · Computer Science 2023-04-05 Yunfan Gao , Tao Sheng , Youlin Xiang , Yun Xiong , Haofen Wang , Jiawei Zhang

Predicting user satisfaction in conversational systems has become critical, as spoken conversational assistants operate in increasingly complex domains. Online satisfaction prediction (i.e., predicting satisfaction of the user with the…

Human-Computer Interaction · Computer Science 2020-06-04 Jason Ingyu Choi , Ali Ahmadvand , Eugene Agichtein

This study explores the integration and impact of ChatGPT, a generative AI that utilizes natural language processing, in an educational environment. The main goal is to evaluate how ChatGPT affects project performance. To this end, we…

Computers and Society · Computer Science 2024-09-09 Sunhee Hwang , Yudoo Kim , Heejin Lee

Conversational recommender systems (CRS) aim to capture user's current intentions and provide recommendations through real-time multi-turn conversational interactions. As a human-machine interactive system, it is essential for CRS to…

Information Retrieval · Computer Science 2022-07-05 Shuokai Li , Yongchun Zhu , Ruobing Xie , Zhenwei Tang , Zhao Zhang , Fuzhen Zhuang , Qing He , Hui Xiong

Large language models have been widely applied in many aspects of real life, bringing significant efficiency to businesses and offering distinctive user experiences. In this paper, we focus on exploring the application of ChatGPT, a chatbot…

Computers and Society · Computer Science 2025-07-31 Sinh Trong Vu , Huong Thu Truong , Oanh Tien Do , Tu Anh Le , Tai Tan Mai

ChatGPT is a type of artificial intelligence language model that uses deep learning algorithms to generate human-like responses to text-based prompts. The introduction of the latest ChatGPT version in November of 2022 has caused shockwaves…

Computers and Society · Computer Science 2023-05-02 Mohammad Fraiwan , Natheer Khasawneh

Conversational recommender systems aim to provide personalized recommendations via natural language interactions. However, existing approaches either decouple recommendation from dialog generation or rely on retrieval-based pipelines,…

Information Retrieval · Computer Science 2026-05-22 Sixiao Zhang , Mingrui Liu , Cheng Long

Although pre-trained sequence-to-sequence models have achieved great success in dialogue response generation, chatbots still suffer from generating inconsistent responses in real-world practice, especially in multi-turn settings. We argue…

Computation and Language · Computer Science 2022-03-08 Leyang Cui , Fandong Meng , Yijin Liu , Jie Zhou , Yue Zhang

Since the advent of chatbots in the commercial sector, they have been widely employed in the customer service department. Typically, these commercial chatbots are retrieval-based, so they are unable to respond to queries absent in the…

Computation and Language · Computer Science 2022-06-10 Safa Zaid , Aswah Malik , Kisa Fatima

In response generation task, proper sentimental expressions can obviously improve the human-like level of the responses. However, for real application in online systems, high QPS (queries per second, an indicator of the flow capacity of…

Computation and Language · Computer Science 2021-03-05 Shuangyong Song , Kexin Wang , Chao Wang , Haiqing Chen , Huan Chen

Artificially intelligent chatbot, such as ChatGPT, represents a recent and powerful advancement in the AI domain. Users prefer them for obtaining quick and precise answers, avoiding the usual hassle of clicking through multiple links in…

Artificial Intelligence · Computer Science 2023-11-01 Seraj A. M. Mostafa , Md Z. Islam , Mohammad Z. Islam , Fairose Jeehan , Saujanna Jafreen , Raihan U. Islam

Conversational recommendation systems elicit user preferences by interacting with users to obtain their feedback on recommended commodities. Such systems utilize a multi-armed bandit framework to learn user preferences in an online manner…

Machine Learning · Computer Science 2024-07-29 Shuhua Yang , Hui Yuan , Xiaoying Zhang , Mengdi Wang , Hong Zhang , Huazheng Wang

Recent technological advances have made it possible to build real-time, interactive spoken dialogue systems for a wide variety of applications. However, when users do not respect the limitations of such systems, performance typically…

Computation and Language · Computer Science 2007-05-23 Diane J. Litman , Shimei Pan

AI tools, particularly large-scale language model (LLM) based applications such as ChatGPT, have the potential to simplify qualitative research. Through semi-structured interviews with seventeen participants, we identified challenges and…

Human-Computer Interaction · Computer Science 2025-05-14 He Zhang , Chuhao Wu , Jingyi Xie , Yao Lyu , Jie Cai , John M. Carroll

AI tools, particularly large language modules, have recently proven their effectiveness within learning management systems and online education programmes. As feedback continues to play a crucial role in learning and assessment in schools,…

Human-Computer Interaction · Computer Science 2024-10-17 Ievgeniia Kuzminykh , Tareita Nawaz , Shihao Shenzhang , Bogdan Ghita , Jeffery Raphael , Hannan Xiao

Commit messages are explanations of changes made to a codebase that are stored in version control systems. They help developers understand the codebase as it evolves. However, writing commit messages can be tedious and inconsistent among…

Software Engineering · Computer Science 2024-02-05 Cristina V. Lopes , Vanessa I. Klotzman , Iris Ma , Iftekar Ahmed

ChatGPT is a cutting-edge artificial intelligence language model developed by OpenAI, which has attracted a lot of attention due to its surprisingly strong ability in answering follow-up questions. In this report, we aim to evaluate ChatGPT…

Computation and Language · Computer Science 2023-03-27 Haoran Wu , Wenxuan Wang , Yuxuan Wan , Wenxiang Jiao , Michael Lyu

Building open-domain conversational systems (or chatbots) that produce convincing responses is a recognized challenge. Recent state-of-the-art (SoTA) transformer-based models for the generation of natural language dialogue have demonstrated…

Computation and Language · Computer Science 2022-02-15 Tosin Adewumi , Rickard Brännvall , Nosheen Abid , Maryam Pahlavan , Sana Sabah Sabry , Foteini Liwicki , Marcus Liwicki

This paper explores the influence of integrating the purpose of the translation and the target audience into prompts on the quality of translations produced by ChatGPT. Drawing on previous translation studies, industry practices, and ISO…

Computation and Language · Computer Science 2024-02-22 Masaru Yamada

The fundamental principles, potential applications, and ethical concerns of ChatGPT are analyzed and discussed in this study. Since ChatGPT emerged, it has gained a rapidly growing popularity, with more than 600 million users today. The…

Other Computer Science · Computer Science 2023-08-15 Ioannis D. Apostolopoulos , Mpesi Tzani , Sokratis I. Aznaouridis