Related papers: Algorithms for automatic intents extraction and ut…

Intent classification and slot filling are two critical tasks for natural language understanding. Traditionally the two tasks have been deemed to proceed independently. However, more recently, joint models for intent classification and slot…

Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…

APIs are everywhere; they provide access to automation solutions that could help businesses automate some of their tasks. Unfortunately, they may not be accessible to the business users who need them but are not equipped with the necessary…

Social chatbots have gained immense popularity, and their appeal lies not just in their capacity to respond to the diverse requests from users, but also in the ability to develop an emotional connection with users. To further develop and…

We present an approach called Dialogue Action Tokens (DAT) that adapts language model agents to plan goal-directed dialogues. The core idea is to treat each utterance as an action, thereby converting dialogues into games where existing…

Pre-training models have been proved effective for a wide range of natural language processing tasks. Inspired by this, we propose a novel dialogue generation pre-training framework to support various kinds of conversations, including…

Intent Detection and Slot Filling are two pillar tasks in Spoken Natural Language Understanding. Common approaches adopt joint Deep Learning architectures in attention-based recurrent frameworks. In this work, we aim at exploiting the…

We present our work on Track 4 in the Dialogue System Technology Challenges 8 (DSTC8). The DSTC8-Track 4 aims to perform dialogue state tracking (DST) under the zero-shot settings, in which the model needs to generalize on unseen service…

Targeted Sentiment Analysis aims to extract sentiment towards a particular target from a given text. It is a field that is attracting attention due to the increasing accessibility of the Internet, which leads people to generate an enormous…

Intent classification is crucial for conversational agents (chatbots), and deep learning models perform well in this area. However, little research has been done on the explainability of intent classification due to the absence of suitable…

Accurate prediction of conversation topics can be a valuable signal for creating coherent and engaging dialog systems. In this work, we focus on context-aware topic classification methods for identifying topics in free-form human-chatbot…

Intent detection and identification from multi-turn dialogue has become a widely explored technique in conversational agents, for example, voice assistants and intelligent customer services. The conventional approaches typically cast the…

Recognizing customer intent accurately with language models based on customer-agent conversational data is essential in today's digital customer service marketplace, but it is often hindered by the lack of sufficient labeled data. In this…

Recently, pre-trained models have been the dominant paradigm in natural language processing. They achieved remarkable state-of-the-art performance across a wide range of related tasks, such as textual entailment, natural language inference,…

In today's digitally driven world, dialogue systems play a pivotal role in enhancing user interactions, from customer service to virtual assistants. In these dialogues, it is important to identify user's goals automatically to resolve their…

Dialogue intent classification aims to identify the underlying purpose or intent of a user's input in a conversation. Current intent classification systems encounter considerable challenges, primarily due to the vast number of possible…

Intent classification is a fundamental task in natural language understanding, aiming to categorize user queries or sentences into predefined classes to understand user intent. The most challenging aspect of this particular task lies in…

Machine learning approaches for building task-oriented dialogue systems require large conversational datasets with labels to train on. We are interested in building task-oriented dialogue systems from human-human conversations, which may be…

We study improving social conversational agents by learning from natural dialogue between users and a deployed model, without extra annotations. To implicitly measure the quality of a machine-generated utterance, we leverage signals like…

Target-oriented proactive dialogue systems aim to lead conversations from a dialogue context toward a pre-determined target, such as making recommendations on designated items or introducing new specific topics. To this end, it is critical…