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Innovations in AI have focused primarily on the questions of "what" and "how"-algorithms for finding patterns in web searches, for instance-without adequate attention to the possible harms (such as privacy, bias, or manipulation) and…
Artificial intelligence is transforming the way we work with information across disciplines and practical contexts. A growing range of disciplines are now involved in studying, developing, and assessing the use of AI in practice, but these…
Artificial intelligence (AI) is being increasingly integrated into human problem-solving, yet its effects on individual skill development remain unclear. We examine how both AI usage and informativeness can shape learning in the context of…
Organizations increasingly adopt AI technologies to accelerate their performance and capacity to adapt to market dynamics. This study examines how organizations implement AI in experimental methodologies such as growth hacking, lean…
About 32% of a software practitioners' day involves seeking and using information to support task completion. Although the information needs of software practitioners have been studied extensively, the impact of AI-assisted tools on their…
This contribution explores how the integration of Artificial Intelligence (AI) into organizational practices can be effectively framed through a socio-technical perspective to comply with the requirements of Human-centered AI (HCAI).…
Objective: Information retrieval (IR, also known as search) systems are ubiquitous in modern times. How does the emergence of generative artificial intelligence (AI), based on large language models (LLMs), fit into the IR process? Process:…
Artificial intelligence (AI) is poised to profoundly reshape how work is executed and organized, but we do not yet have deep frameworks for understanding where AI can be used. Here we provide a comprehensive ontology of work activities that…
As generative AI technologies are pressed into service in workplace settings, current approaches to account for the contexts in which such technologies are used fall short of users' expectations and needs. This paper empirically…
This paper proposes a rigorous framework to examine the two-way relationship between artificial intelligence (AI), human cognition, problem-solving, and cultural adaptation across academic and business settings. It addresses a key gap by…
AI agents -- systems that combine foundation models with reasoning, planning, memory, and tool use -- are rapidly becoming a practical interface between natural-language intent and real-world computation. This survey synthesizes the…
In today's competitive and fast-evolving business environment, it is a critical time for organizations to rethink how to make talent-related decisions in a quantitative manner. Indeed, the recent development of Big Data and Artificial…
The advent of Large Language Models (LLMs) and generative AI is fundamentally transforming information retrieval and processing on the Internet, bringing both great potential and significant concerns regarding content authenticity and…
The integration of artificial intelligence (AI) into human decision-making processes at the workplace presents both opportunities and challenges. One promising approach to leverage existing complementary capabilities is allowing humans to…
AI has the potential to significantly improve how NGOs utilize their limited resources for societal benefits, but evidence about how NGOs adopt AI remains scattered. In this study, we systematically investigate the types of AI adoption use…
Investment in artificial intelligence (AI) has grown rapidly, yet its returns to scientific research remain poorly understood. We study how AI reshapes the production of science using a comprehensive dataset of research proposals submitted…
Code intelligence is an emerging domain in software engineering, aiming to improve the effectiveness and efficiency of various code-related tasks. Recent research suggests that incorporating contextual information beyond the basic original…
Systems with artificial intelligence components, so-called AI-based systems, have gained considerable attention recently. However, many organizations have issues with achieving production readiness with such systems. As a means to improve…
Despite AI tools becoming more prevalent and applicable to a variety of workplaces, workers consistently report uncertainty about where AI applies, what problems it can help solve, and how it fits into real workflows. In other words, there…
With generative AI emerging as a general-purpose technology, understanding its economic effects is among society's most pressing questions. Existing studies of AI impact have largely relied on predictions of AI capabilities or focused…