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As AI chatbots shift from tools to companions, critical questions arise: who controls the conversation in human-AI chatrooms? This paper explores perceived human and AI agency in sustained conversation. We report a month-long longitudinal…

Human-Computer Interaction · Computer Science 2026-04-15 Bhada Yun , Evgenia Taranova , April Yi Wang

We investigate how people perceive ChatGPT, and, in particular, how they assign human-like attributes such as gender to the chatbot. Across five pre-registered studies (N = 1,552), we find that people are more likely to perceive ChatGPT to…

Human-Computer Interaction · Computer Science 2023-05-23 Jared Wong , Jin Kim

LLM-driven chatbots like ChatGPT have created large volumes of conversational data, but little is known about how user privacy expectations are evolving with this technology. We conduct a survey experiment with 300 US ChatGPT users to…

Using chatbots to deliver recommendations is increasingly popular. The design of recommendation chatbots has primarily been taking an information-centric approach by focusing on the recommended content per se. Limited attention is on how…

Computation and Language · Computer Science 2022-11-14 Kai-Hui Liang , Weiyan Shi , Yoojung Oh , Hao-Chuan Wang , Jingwen Zhang , Zhou Yu

Persona can function as the prior knowledge for maintaining the consistency of dialogue systems. Most of previous studies adopted the self persona in dialogue whose response was about to be selected from a set of candidates or directly…

Computation and Language · Computer Science 2021-05-24 Jia-Chen Gu , Hui Liu , Zhen-Hua Ling , Quan Liu , Zhigang Chen , Xiaodan Zhu

As dialogue systems and chatbots increasingly integrate into everyday interactions, the need for efficient and accurate evaluation methods becomes paramount. This study explores the comparative performance of human and AI assessments across…

Computation and Language · Computer Science 2024-09-11 Ike Ebubechukwu , Johane Takeuchi , Antonello Ceravola , Frank Joublin

Large Language Model (LLM) agents have been increasingly adopted as simulation tools to model humans in social science and role-playing applications. However, one fundamental question remains: can LLM agents really simulate human behavior?…

Artificial Intelligence · Computer Science 2024-11-04 Chengxing Xie , Canyu Chen , Feiran Jia , Ziyu Ye , Shiyang Lai , Kai Shu , Jindong Gu , Adel Bibi , Ziniu Hu , David Jurgens , James Evans , Philip Torr , Bernard Ghanem , Guohao Li

User-configured chatbots built on top of large language models are increasingly available through centralized marketplaces such as OpenAI's GPT Store. While these platforms enforce usage policies intended to prevent harmful or inappropriate…

Computation and Language · Computer Science 2025-12-22 David Rodriguez , William Seymour , Jose M. Del Alamo , Jose Such

The integration of Large Language Models (LLMs) and chatbots introduces new challenges and opportunities for decision-making in software testing. Decision-making relies on a variety of information, including code, requirements…

Software Engineering · Computer Science 2024-06-18 Francisco Gomes de Oliveira Neto

Traditional text-based human-AI interactions often adhere to a strict turn-taking approach. In this research, we propose a novel approach that incorporates overlapping messages, mirroring natural human conversations. Through a formative…

Human-Computer Interaction · Computer Science 2025-01-31 JiWoo Kim , Minsuk Chang , JinYeong Bak

Chatbots are increasingly applied to domains previously reserved for human actors. One such domain is comedy, whereby both the general public working with ChatGPT and research-based LLM-systems have tried their hands on making humor. In…

Human-Computer Interaction · Computer Science 2026-02-16 Xuehan Huang , Canwen Wang , Yifei Hao , Daijin Yang , Ray LC

Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…

Computers and Society · Computer Science 2017-04-18 Nicole M. Radziwill , Morgan C. Benton

Educational chatbots come with a promise of interactive and personalized learning experiences, yet their development has been limited by the restricted free interaction capabilities of available platforms and the difficulty of encoding…

The advent of ChatGPT, a large language model-powered chatbot, has prompted questions about its potential implications for traditional search engines. In this study, we investigate the differences in user behavior when employing search…

Artificial Intelligence · Computer Science 2023-07-04 Ruiyun Xu , Yue Feng , Hailiang Chen

Developing high-performing dialogue systems benefits from the automatic identification of undesirable behaviors in system responses. However, detecting such behaviors remains challenging, as it draws on a breadth of general knowledge and…

Computation and Language · Computer Science 2023-09-14 Sarah E. Finch , Ellie S. Paek , Jinho D. Choi

People increasingly hold sustained, open-ended conversations with large language models (LLMs). Public reports and early studies suggest that, in such settings, models can reinforce delusional or conspiratorial ideation or even amplify…

Human-Computer Interaction · Computer Science 2026-04-09 Peter Kirgis , Ben Hawriluk , Sherrie Feng , Aslan Bilimer , Sam Paech , Zeynep Tufekci

Self-anthropomorphism in robots manifests itself through their display of human-like characteristics in dialogue, such as expressing preferences and emotions. Our study systematically analyzes self-anthropomorphic expression within various…

Computation and Language · Computer Science 2024-10-08 Yu Li , Devamanyu Hazarika , Di Jin , Julia Hirschberg , Yang Liu

The quickly growing popularity of AI companions poses risks to mental health, personal wellbeing, and social relationships. Past work has identified many individual factors that can drive human-companion interaction, but we know little…

Human-Computer Interaction · Computer Science 2025-10-14 Angel Hsing-Chi Hwang , Fiona Li , Jacy Reese Anthis , Hayoun Noh

We compare the performance of human and artificially intelligent (AI) decision makers in simple binary classification tasks where the optimal decision rule is given by Bayes Rule. We reanalyze choices of human subjects gathered from…

General Economics · Economics 2025-04-16 Tianshi Mu , Pranjal Rawat , John Rust , Chengjun Zhang , Qixuan Zhong

People are increasingly turning to generative AI (e.g., ChatGPT, Gemini, Copilot) for emotional support and companionship. While trust is likely to play a central role in enabling these informal and unsupervised interactions, we still lack…

Human-Computer Interaction · Computer Science 2026-01-26 Riccardo Volpato , Simone Stumpf , Lisa DeBruine