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The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

While current LLM chatbots like GPT-4V bridge the gap between human instructions and visual representations to enable text-image generations, they still lack efficient alignment methods for high-fidelity performance on multiple downstream…

Computer Vision and Pattern Recognition · Computer Science 2025-08-08 Xiaowei Chi , Junbo Qi , Rongyu Zhang , Shanghang Zhang , Qifeng Liu , Yike Guo

Spoken English proficiency is a powerful driver of economic mobility for low-income Indian youth, yet opportunities for spoken practice remain scarce in schools. We investigate the deployment of a voice-based chatbot for English…

Human-Computer Interaction · Computer Science 2026-02-09 Sneha Shashidhara , Vivienne Bihe Chi , Abhay P Singh , Lyle Ungar , Sharath Chandra Guntuku

With the advent of generative AI and large language models, embodied conversational agents are becoming synonymous with online interactions. These agents possess vast amounts of knowledge but suffer from exhibiting limited emotional…

Human-Computer Interaction · Computer Science 2026-02-27 Abhishek Kulkarni , Alexander Barquero , Pavitra Lahari , Aryaan Shaikh , Sarah Brown

To cooperate with humans effectively, virtual agents need to be able to understand and execute language instructions. A typical setup to achieve this is with a scripted teacher which guides a virtual agent using language instructions.…

Computation and Language · Computer Science 2019-08-15 Mathijs Mul , Diane Bouchacourt , Elia Bruni

This paper reports the findings of a study conducted on the application of an on-line human-computer dialog system with natural language (chatbot) on the teaching of foreign languages. A keywords-based human-computer dialog system makes it…

Computers and Society · Computer Science 2007-05-23 Jiyou Jia

Bots are software systems designed to support users by automating a specific process, task, or activity. When such systems implement a conversational component to interact with the users, they are also known as conversational agents. Bots,…

Software Engineering · Computer Science 2025-03-18 Stefano Lambiase , Gemma Catolino , Fabio Palomba , Filomena Ferrucci

An important aspect of developing conversational agents is to give a bot the ability to improve through communicating with humans and to learn from the mistakes that it makes. Most research has focused on learning from fixed training sets…

Artificial Intelligence · Computer Science 2017-01-17 Jiwei Li , Alexander H. Miller , Sumit Chopra , Marc'Aurelio Ranzato , Jason Weston

Generative AI offers significant opportunities for language learning. Tools like ChatGPT can provide informal second language practice through chats in written or voice forms, with the learner specifying through prompts conversational…

Computers and Society · Computer Science 2024-06-03 Robert Godwin-Jones

In this paper, we present a methodology for the development of embodied conversational agents for social virtual worlds. The agents provide multimodal communication with their users in which speech interaction is included. Our proposal…

Audio and Speech Processing · Electrical Eng. & Systems 2025-01-29 D. Griol , A. Sanchis , J. M. Molina , Z. Callejas

Online education's popularity has been continuously increasing over the past few years. Many universities were forced to switch to online education as a result of COVID-19. In many cases, even after more than two years of online…

Computers and Society · Computer Science 2024-11-15 Sadman Jashim Sakib , Baktiar Kabir Joy , Zahin Rydha , Md. Nuruzzaman , Annajiat Alim Rasel

The development of natural language processing algorithms and the explosive growth of conversational data are encouraging researches on the human-computer conversation. Still, getting qualified conversational data on a large scale is…

Computation and Language · Computer Science 2020-02-13 Sihyeon Jo , Seungryong Yoo , Sangwon Im , Seung Hee Yang , Tong Zuo , Hee-Eun Kim , SangWook Han , Seong-Woo Kim

Most online information sources are text-based and in Western Languages like English. However, many new and first time users of the Internet are in contexts with low English proficiency and are unable to access vital information online.…

Human-Computer Interaction · Computer Science 2021-11-29 Anurag Aribandi , Divyanshu Agrawal , Dipanjan Chakraborty

The recent advancements in Artificial Intelligence (AI) in general, and in Natural Language Processing (NLP) in particular, and some of its applications such as chatbots, have led to their implementation in different domains like education,…

Computation and Language · Computer Science 2025-09-05 Hicham Bourhil , Yacine El Younoussi

Context: Online collaborative creation of models is becoming commonplace. Collaborative modeling using chatbots and natural language may lower the barriers to modeling for users from different domains. Objective: We compare the perceived…

Human-Computer Interaction · Computer Science 2024-08-27 Ranci Ren , John W. Castro , Santiago R. Acuña , Oscar Dieste , Silvia T. Acuña

The communication of potential students with a university department is performed manually and it is a very time consuming procedure. The opportunity to communicate with on a one-to-one basis is highly valued. However with many hundreds of…

Computers and Society · Computer Science 2014-08-29 Nikolaos Polatidis

As chatbots become integral to daily life, personalizing systems is key for fostering trust, engagement, and inclusivity. This study examines how linguistic similarity affects chatbot performance, focusing on integrating African American…

Computation and Language · Computer Science 2025-07-22 Sarah E. Finch , Ellie S. Paek , Ikseon Choi , Jinho D. Choi

With the rapid evolution of Natural Language Processing (NLP), Large Language Models (LLMs) like ChatGPT have emerged as powerful tools capable of transforming various sectors. Their vast knowledge base and dynamic interaction capabilities…

Computers and Society · Computer Science 2024-01-02 Kevin Wang , Jason Ramos , Ramon Lawrence

Some robots can interact with humans using natural language, and identify service requests through human-robot dialog. However, few robots are able to improve their language capabilities from this experience. In this paper, we develop a…

Robotics · Computer Science 2019-11-14 Saeid Amiri , Sujay Bajracharya , Cihangir Goktolga , Jesse Thomason , Shiqi Zhang

The rise of advanced chatbots, such as ChatGPT, has sparked curiosity in the scientific community. ChatGPT is a general-purpose chatbot powered by large language models (LLMs) GPT-3.5 and GPT-4, with the potential to impact numerous fields,…