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Evaluating developer satisfaction with conversational AI assistants at scale is critical but challenging. User studies provide rich insights, but are unscalable, while large-scale quantitative signals from logs or in-product ratings are…

Software Engineering · Computer Science 2025-09-24 Daye Nam , Malgorzata Salawa , Satish Chandra

Background: As most of the software development organizations are male-dominated, female developers encountering various negative workplace experiences reported feeling like they "do not belong". Exposures to discriminatory expletives or…

Computers and Society · Computer Science 2018-12-14 Rajshakhar Paul , Amiangshu Bosu , Kazi Zakia Sultana

A recent research trend has emerged to identify developers' emotions, by applying sentiment analysis to the content of communication traces left in collaborative development environments. Trying to overcome the limitations posed by using…

Software Engineering · Computer Science 2018-03-20 Nicole Novielli , Daniela Girardi , Filippo Lanubile

A natural conversational interface that allows longitudinal symptom tracking would be extremely valuable in health/wellness applications. However, the task of designing emotionally-aware agents for behavior change is still poorly…

Human-Computer Interaction · Computer Science 2019-07-26 Asma Ghandeharioun , Daniel McDuff , Mary Czerwinski , Kael Rowan

Social games like the prisoner's dilemma are often used to develop models of the role of emotion in social decision-making. Here we examine an understudied aspect of emotion in such games: how an individual's feelings are shaped by their…

Computer Science and Game Theory · Computer Science 2022-07-05 Maria Angelika-Nikita , Celso M. de Melo , Kazunori Terada , Gale Lucas , Jonathan Gratch

The availability of open-source projects facilitates developers to contribute and collaborate on a wide range of projects. As a result, the developer community contributing to such open-source projects is also increasing. Many of the…

Software Engineering · Computer Science 2021-03-02 Akhila Sri Manasa Venigalla , Sridhar Chimalakonda

Affects---emotions and moods---have an impact on cognitive activities and the working performance of individuals. Development tasks are undertaken through cognitive processes, yet software engineering research lacks theory on affects and…

Software Engineering · Computer Science 2015-09-18 Daniel Graziotin , Xiaofeng Wang , Pekka Abrahamsson

Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…

Computation and Language · Computer Science 2021-05-26 Yanran Li , Ke Li , Hongke Ning , xiaoqiang Xia , Yalong Guo , Chen Wei , Jianwei Cui , Bin Wang

The time pressure associated with software development, among other factors, often leads to a diminished emotional state among developers. However, whether emotions affect perceived productivity remains an open question. This study aims to…

Software Engineering · Computer Science 2025-10-07 Pawel Weichbroth , Maciej Lotysz , Michal Wrobel

We study how bots contribute to open-source discussions in the Ethereum ecosystem and whether they influence developers' emotional tone. Our dataset covers 36,875 accounts across ten repositories with 105 validated bots (0.28%). Human…

Software Engineering · Computer Science 2026-03-26 Matteo Vaccargiu , Riccardo Lai , Maria Ilaria Lunesu , Andrea Pinna , Giuseppe Destefanis

Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

Software Engineering · Computer Science 2025-05-14 Glaucia Melo , Paulo Alencar , Donald Cowan

Software development is a collaborative task involving diverse development teams, where toxic communication can negatively impact team mood and project success. Mood surveys enable the early detection of underlying tensions or…

Software Engineering · Computer Science 2025-04-25 Marc Herrmann , Martin Obaidi , Jil Klünder

Large language models (LLMs) like ChatGPT have shown the potential to assist developers with coding and debugging tasks. However, their role in collaborative issue resolution is underexplored. In this study, we analyzed 1,152…

Software Engineering · Computer Science 2024-12-12 Joy Krishan Das , Saikat Mondal , Chanchal K. Roy

Understanding and identifying the causes behind developers' emotions (e.g., Frustration caused by `delays in merging pull requests') can be crucial towards finding solutions to problems and fostering collaboration in open-source…

Software Engineering · Computer Science 2023-12-18 Mia Mohammad Imran , Preetha Chatterjee , Kostadin Damevski

Sentiment analysis is an essential technique for investigating the emotional climate within developer teams, contributing to both team productivity and project success. Existing sentiment analysis tools in software engineering primarily…

Software Engineering · Computer Science 2025-07-11 Martin Obaidi , Marc Herrmann , Elisa Schmid , Raymond Ochsner , Kurt Schneider , Jil Klünder

The research community has traditionally shown a keen interest in emotion modeling, with a notable emphasis on the detection aspect. In contrast, the exploration of emotion generation has received less attention.This study delves into an…

Human-Computer Interaction · Computer Science 2024-11-06 Taseen Mubassira , Mehedi Hasan , A. B. M. Alim Al Iislam

Modern software developers rely on an extensive set of social media tools and communication channels. The adoption of team communication platforms has led to the emergence of conversation-based tools and integrations, many of which are…

Human-Computer Interaction · Computer Science 2017-02-24 Carlene Lebeuf , Margaret-Anne Storey , Alexey Zagalsky

Quantitative research of emotions in psychology and machine-learning methods for extracting emotion components from text messages open an avenue for physical science to explore the nature of stochastic processes in which emotions play a…

Social and Information Networks · Computer Science 2014-04-17 Bosiljka Tadic , Vladimir Gligorijevic , Marcin Skowron , Milovan Suvakov

Software engineering (SE) requires developers to collaborate with stakeholders, and understanding their emotions and perspectives is often vital. Empathy is a concept characterising a person's ability to understand and share the feelings of…

Software Engineering · Computer Science 2024-01-18 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

The study of affects (i.e., emotions, moods) in the workplace has received a lot of attention in the last 15 years. Despite the fact that software development has been shown to be intellectual, creative, and driven by cognitive activities,…

Software Engineering · Computer Science 2015-09-18 Daniel Graziotin , Xiaofeng Wang , Pekka Abrahamsson