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AIOps (Artificial Intelligence for IT Operations) solutions leverage the tremendous amount of data produced during the operation of large-scale systems and machine learning models to assist software practitioners in their system operations.…

Software Engineering · Computer Science 2025-05-07 Yingzhe Lyu , Hao Li , Heng Li , Ahmed E. Hassan

Anomaly detection techniques are essential in automating the monitoring of IT systems and operations. These techniques imply that machine learning algorithms are trained on operational data corresponding to a specific period of time and…

Machine Learning · Computer Science 2024-04-12 Lorena Poenaru-Olaru , Natalia Karpova , Luis Cruz , Jan Rellermeyer , Arie van Deursen

Artificial Intelligence (AI) has recently attracted a lot of attention, transitioning from research labs to a wide range of successful deployments in many fields, which is particularly true for Deep Learning (DL) techniques. Ultimately, DL…

Artificial Intelligence · Computer Science 2022-03-01 Lixuan Yang , Dario Rossi

Capacity management is critical for software organizations to allocate resources effectively and meet operational demands. An important step in capacity management is predicting future resource needs often relies on data-driven analytics…

As software systems grow increasingly intricate, Artificial Intelligence for IT Operations (AIOps) methods have been widely used in software system failure management to ensure the high availability and reliability of large-scale…

Software Engineering · Computer Science 2024-06-25 Lingzhe Zhang , Tong Jia , Mengxi Jia , Yifan Wu , Aiwei Liu , Yong Yang , Zhonghai Wu , Xuming Hu , Philip S. Yu , Ying Li

Artificial Intelligence for IT Operations (AIOps) leverages AI approaches to handle the massive amount of data generated during the operations of software systems. Prior works have proposed various AIOps solutions to support different tasks…

Software Engineering · Computer Science 2023-09-07 Roozbeh Aghili , Heng Li , Foutse Khomh

Artificial Intelligence for IT Operations (AIOps) is an emerging interdisciplinary field arising in the intersection between the research areas of machine learning, big data, streaming analytics, and the management of IT operations. AIOps,…

The management of modern IT systems poses unique challenges, necessitating scalability, reliability, and efficiency in handling extensive data streams. Traditional methods, reliant on manual tasks and rule-based approaches, prove…

Operating Systems · Computer Science 2024-04-03 Youcef Remil , Anes Bendimerad , Romain Mathonat , Mehdi Kaytoue

The integration of Artificial Intelligence (AI) into IT Operations Management (ITOM), commonly referred to as AIOps, offers substantial potential for automating workflows, enhancing efficiency, and supporting informed decision-making.…

Software Engineering · Computer Science 2025-01-24 Arthur Vitui , Tse-Hsun Chen

With the growing reliance on the ubiquitous availability of IT systems and services, these systems become more global, scaled, and complex to operate. To maintain business viability, IT service providers must put in place reliable and cost…

Distributed, Parallel, and Cluster Computing · Computer Science 2020-05-08 Anna Levin , Shelly Garion , Elliot K. Kolodner , Dean H. Lorenz , Katherine Barabash , Mike Kugler , Niall McShane

Information Technology has become a critical component in various industries, leading to an increased focus on software maintenance and monitoring. With the complexities of modern software systems, traditional maintenance approaches have…

Software Engineering · Computer Science 2023-08-23 Anes Bendimerad , Youcef Remil , Romain Mathonat , Mehdi Kaytoue

Artificial Intelligence for IT Operations (AIOps) has been adopted in organizations in various tasks, including interpreting models to identify indicators of service failures. To avoid misleading practitioners, AIOps model interpretations…

Machine Learning · Computer Science 2022-02-07 Yingzhe Lyu , Gopi Krishnan Rajbahadur , Dayi Lin , Boyuan Chen , Zhen Ming , Jiang

The genuine supervision of modern IT systems brings new challenges as it requires higher standards of scalability, reliability and efficiency when analysing and monitoring big data streams. Rule-based inference engines are a key component…

Software Engineering · Computer Science 2021-09-13 Youcef Remil

Artificial Intelligence for IT operations (AIOps) aims to combine the power of AI with the big data generated by IT Operations processes, particularly in cloud infrastructures, to provide actionable insights with the primary goal of…

Machine Learning · Computer Science 2023-04-11 Qian Cheng , Doyen Sahoo , Amrita Saha , Wenzhuo Yang , Chenghao Liu , Gerald Woo , Manpreet Singh , Silvio Saverese , Steven C. H. Hoi

AI for IT Operations (AIOps) is a powerful platform that Site Reliability Engineers (SREs) use to automate and streamline operational workflows with minimal human intervention. Automated log analysis is a critical task in AIOps as it…

Computation and Language · Computer Science 2023-08-23 Pranjal Gupta , Harshit Kumar , Debanjana Kar , Karan Bhukar , Pooja Aggarwal , Prateeti Mohapatra

Due to the continuous change in operational data, AIOps solutions suffer from performance degradation over time. Although periodic retraining is the state-of-the-art technique to preserve the failure prediction AIOps models' performance…

Software Engineering · Computer Science 2024-01-26 Lorena Poenaru-Olaru , Luis Cruz , Jan Rellermeyer , Arie van Deursen

Recently, AIOps (Artificial Intelligence for IT Operations) has been well studied in academia and industry to enable automated and effective software service management. Plenty of efforts have been dedicated to AIOps, including anomaly…

Software Engineering · Computer Science 2022-08-09 Zeyan Li , Nengwen Zhao , Shenglin Zhang , Yongqian Sun , Pengfei Chen , Xidao Wen , Minghua Ma , Dan Pei

Deep learning performs remarkably well on many time series analysis tasks recently. The superior performance of deep neural networks relies heavily on a large number of training data to avoid overfitting. However, the labeled data of many…

Machine Learning · Computer Science 2022-04-04 Qingsong Wen , Liang Sun , Fan Yang , Xiaomin Song , Jingkun Gao , Xue Wang , Huan Xu

IT systems of today are becoming larger and more complex, rendering their human supervision more difficult. Artificial Intelligence for IT Operations (AIOps) has been proposed to tackle modern IT administration challenges thanks to AI and…

Computers and Society · Computer Science 2020-12-17 Paolo Notaro , Jorge Cardoso , Michael Gerndt

In recent years, many industries have utilized machine learning (ML) models in their systems. Ideally, ML models should be trained on and applied to data from the same distributions. However, the data evolves over time in many application…

Software Engineering · Computer Science 2025-05-21 Forough Majidi , Foutse Khomh , Heng Li , Amin Nikanjam
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