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Large Language Models (LLMs) have demonstrated remarkable performance across various information-seeking and reasoning tasks. These computational systems drive state-of-the-art dialogue systems, such as ChatGPT and Bard. They also carry…

Computation and Language · Computer Science 2023-10-13 Siyuan Brandon Loh , Aravind Sesagiri Raamkumar

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…

Computation and Language · Computer Science 2024-07-29 Yushan Qian , Wei-Nan Zhang , Ting Liu

The advent of large language models (LLMs) has significantly advanced various fields, including natural language processing and automated dialogue systems. This paper explores the application of LLMs in psychological counseling, addressing…

Computation and Language · Computer Science 2024-06-21 Wenjie Li , Tianyu Sun , Kun Qian , Wenhong Wang

Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel…

Human-Computer Interaction · Computer Science 2025-11-06 Erfan Shayegani , Jina Suh , Andy Wilson , Nagu Rangan , Javier Hernandez

Multi-turn interaction in the dialogue system research refers to a system's ability to maintain context across multiple dialogue turns, enabling it to generate coherent and contextually relevant responses. Recent advancements in large…

Computation and Language · Computer Science 2025-01-20 Chen Zhang , Xinyi Dai , Yaxiong Wu , Qu Yang , Yasheng Wang , Ruiming Tang , Yong Liu

Large language models (LLMs) have offered new opportunities for emotional support, and recent work has shown that they can produce empathic responses to people in distress. However, long-term mental well-being requires emotional…

Computation and Language · Computer Science 2024-08-09 Hongli Zhan , Allen Zheng , Yoon Kyung Lee , Jina Suh , Junyi Jessy Li , Desmond C. Ong

Mental health has attracted substantial attention in recent years and LLM can be an effective technology for alleviating this problem owing to its capability in text understanding and dialogue. However, existing research in this domain…

Computation and Language · Computer Science 2024-12-09 Jinpeng Hu , Tengteng Dong , Luo Gang , Hui Ma , Peng Zou , Xiao Sun , Dan Guo , Xun Yang , Meng Wang

We introduce a pipeline that leverages Large Language Models (LLMs) to transform single-turn psychotherapy counseling sessions into multi-turn interactions. While AI-supported online counseling services for individuals with mental disorders…

Computation and Language · Computer Science 2024-06-14 Jun-Woo Kim , Ji-Eun Han , Jun-Seok Koh , Hyeon-Tae Seo , Du-Seong Chang

Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…

Human-Computer Interaction · Computer Science 2025-07-04 Paulo Ricardo Knob , Leonardo Scholler , Juliano Rigatti , Soraia Raupp Musse

The advent of large language models (LLMs) has gained tremendous attention over the past year. Previous studies have shown the astonishing performance of LLMs not only in other tasks but also in emotion recognition in terms of accuracy,…

Computation and Language · Computer Science 2023-10-24 Liyizhe Peng , Zixing Zhang , Tao Pang , Jing Han , Huan Zhao , Hao Chen , Björn W. Schuller

Large Language Models (LLMs) are conversational interfaces. As such, LLMs have the potential to assist their users not only when they can fully specify the task at hand, but also to help them define, explore, and refine what they need…

Computation and Language · Computer Science 2025-05-12 Philippe Laban , Hiroaki Hayashi , Yingbo Zhou , Jennifer Neville

It is popular lately to train large language models to be used as chat assistants, but in the conversation between the user and the chat assistant, there are prompts, require multi-turns between the chat assistant and the user. However,…

Computation and Language · Computer Science 2025-02-24 Haun Leung , ZiNan Wang

Large language models (LLMs) and their variants have shown extraordinary efficacy across numerous downstream natural language processing (NLP) tasks, which has presented a new vision for the development of NLP. Despite their remarkable…

Computation and Language · Computer Science 2024-01-18 Yazhou Zhang , Mengyao Wang , Youxi Wu , Prayag Tiwari , Qiuchi Li , Benyou Wang , Jing Qin

Large language models (LLMs) are increasingly deployed as conversational assistants in open-domain, multi-turn settings, where users often provide incomplete or ambiguous information. However, existing LLM-focused clarification benchmarks…

Computation and Language · Computer Science 2025-12-25 Sichun Luo , Yi Huang , Mukai Li , Shichang Meng , Fengyuan Liu , Zefa Hu , Junlan Feng , Qi Liu

Empathy is central to human connection, yet people often struggle to express it effectively. In blinded evaluations, large language models (LLMs) generate responses that are often judged more empathic than human-written ones. Yet when a…

Computation and Language · Computer Science 2026-03-17 Aakriti Kumar , Nalin Poungpeth , Diyi Yang , Bruce Lambert , Matthew Groh

Large language models (LLMs) produce responses rated as highly empathic in single-turn settings (Ayers et al., 2023; Lee et al., 2024), yet they are also known to be formulaic generators that reuse the same lexical patterns, syntactic…

Computation and Language · Computer Science 2026-04-14 Hongli Zhan , Emma S. Gueorguieva , Javier Hernandez , Jina Suh , Desmond C. Ong , Junyi Jessy Li

Large language models (LLMs) have shown promise for mental health support, yet training such models is constrained by the scarcity and sensitivity of real counseling dialogues. In this article, we present MindChat, a privacy-preserving LLM…

Artificial Intelligence · Computer Science 2026-01-27 Dong Xue , Jicheng Tu , Ming Wang , Xin Yan , Fangzhou Liu , Jie Hu

The integration of Large Language Models (LLMs) into the healthcare domain has the potential to significantly enhance patient care and support through the development of empathetic, patient-facing chatbots. This study investigates an…

Computation and Language · Computer Science 2024-05-28 Man Luo , Christopher J. Warren , Lu Cheng , Haidar M. Abdul-Muhsin , Imon Banerjee

Large Language Models (LLMs) are increasingly deployed in real-world applications where users engage in extended, mixed-topic conversations that depend on prior context. Yet, their reliability under realistic multi-turn interactions remains…

Computation and Language · Computer Science 2026-03-03 Jiyoon Myung

Large language models (LLMs) have demonstrated impressive capabilities in mathematical problem solving, particularly in single turn question answering formats. However, real world scenarios often involve mathematical question answering that…

Artificial Intelligence · Computer Science 2024-05-31 Zhenwen Liang , Dian Yu , Wenhao Yu , Wenlin Yao , Zhihan Zhang , Xiangliang Zhang , Dong Yu
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