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This paper presents a bibliometric analysis of the scientific literature related to chatbots, focusing specifically on ChatGPT. Chatbots have gained increasing attention recently, with an annual growth rate of 19.16% and 27.19% on the Web…

Digital Libraries · Computer Science 2023-04-13 Hamed Khosravi , Mohammad Reza Shafie , Morteza Hajiabadi , Ahmed Shoyeb Raihan , Imtiaz Ahmed

The release of ChatGPT, a language model capable of generating text that appears human-like and authentic, has gained significant attention beyond the research community. We expect that the convincing performance of ChatGPT incentivizes…

Large language models have exhibited exceptional performance on various Natural Language Processing (NLP) tasks, leveraging techniques such as the pre-training, and instruction fine-tuning. Despite these advances, their effectiveness in…

Computation and Language · Computer Science 2023-06-19 Guangyu Wang , Guoxing Yang , Zongxin Du , Longjun Fan , Xiaohu Li

Electronic health records contain an enormous amount of valuable information, but many are recorded in free text. Information extraction is the strategy to transform the sequence of characters into structured data, which can be employed for…

Computation and Language · Computer Science 2024-01-03 Danqing Hu , Bing Liu , Xiaofeng Zhu , Xudong Lu , Nan Wu

Conversational large-language models are extensively used for issue resolution tasks. However, not all developer-LLM conversations are useful for effective issue resolution. In this paper, we analyze 686 developer-ChatGPT conversations…

Software Engineering · Computer Science 2025-11-25 Ramtin Ehsani , Sakshi Pathak , Esteban Parra , Sonia Haiduc , Preetha Chatterjee

Pretrained Language Models (PLMs) harbor inherent social biases that can result in harmful real-world implications. Such social biases are measured through the probability values that PLMs output for different social groups and attributes…

Computation and Language · Computer Science 2023-12-07 Rafal Kocielnik , Shrimai Prabhumoye , Vivian Zhang , Roy Jiang , R. Michael Alvarez , Anima Anandkumar

In this study, we assess the efficacy of employing the ChatGPT language model to generate solutions for coding exercises within an undergraduate Java programming course. ChatGPT, a large-scale, deep learning-driven natural language…

Software Engineering · Computer Science 2023-05-24 Eng Lieh Ouh , Benjamin Kok Siew Gan , Kyong Jin Shim , Swavek Wlodkowski

The increasing use of generative artificial intelligence (GenAI) in qualitative research raises important questions about analytic practice and interpretive authority. This study examines how researchers interact with an Inductive Thematic…

Artificial Intelligence · Computer Science 2026-01-21 Matthew Nyaaba , Min SungEun , Mary Abiswin Apam , Kwame Owoahene Acheampong , Emmanuel Dwamena , Xiaoming Zhai

To support software developers in understanding and maintaining programs, various automatic code summarization techniques have been proposed to generate a concise natural language comment for a given code snippet. Recently, the emergence of…

Software Engineering · Computer Science 2023-05-23 Weisong Sun , Chunrong Fang , Yudu You , Yun Miao , Yi Liu , Yuekang Li , Gelei Deng , Shenghan Huang , Yuchen Chen , Quanjun Zhang , Hanwei Qian , Yang Liu , Zhenyu Chen

Recent advances in interactive large language models like ChatGPT have revolutionized various domains; however, their behavior in natural and role-play conversation settings remains underexplored. In our study, we address this gap by deeply…

Computation and Language · Computer Science 2024-03-28 Yufei Tao , Ameeta Agrawal , Judit Dombi , Tetyana Sydorenko , Jung In Lee

This chapter presents a practical guide for conducting Sentiment Analysis using Natural Language Processing (NLP) techniques in the domain of tick-borne disease text. The aim is to demonstrate the process of how the presence of bias in the…

Computation and Language · Computer Science 2024-02-23 Teo Susnjak

Transcriptions of phone calls are of significant value across diverse fields, such as sales, customer service, healthcare, and law enforcement. Nevertheless, the analysis of these recorded conversations can be an arduous and time-intensive…

Computation and Language · Computer Science 2023-06-14 Itzik Malkiel , Uri Alon , Yakir Yehuda , Shahar Keren , Oren Barkan , Royi Ronen , Noam Koenigstein

The rise of big data has amplified the need for efficient, user-friendly automated machine learning (AutoML) tools. However, the intricacy of understanding domain-specific data and defining prediction tasks necessitates human intervention…

Computation and Language · Computer Science 2023-05-24 Md Mahadi Hassan , Alex Knipper , Shubhra Kanti Karmaker Santu

In the rapidly evolving field of business process management, there is a growing need for analytical tools that can transform complex data into actionable insights. This research introduces a novel approach by integrating Large Language…

Computation and Language · Computer Science 2024-05-20 Mehrdad Agha Mohammad Ali Kermani , Hamid Reza Seddighi , Mehrdad Maghsoudi

This study evaluates the applicability and efficiency of ChatGPT for ontology alignment using a naive approach. ChatGPT's output is compared to the results of the Ontology Alignment Evaluation Initiative 2022 campaign using conference track…

Computation and Language · Computer Science 2023-08-21 Sanaz Saki Norouzi , Mohammad Saeid Mahdavinejad , Pascal Hitzler

Large Language Models (LLMs) such as ChatGPT, have gained significant attention due to their impressive natural language processing capabilities. It is crucial to prioritize human-centered principles when utilizing these models.…

Computation and Language · Computer Science 2023-06-21 Yue Huang , Qihui Zhang , Philip S. Y , Lichao Sun

Generative Large Language Models (gLLMs), such as ChatGPT, are increasingly being used in communication research for content analysis. Studies show that gLLMs can outperform both crowd workers and trained coders, such as research…

Artificial Intelligence · Computer Science 2025-10-29 Daria Kravets-Meinke , Hannah Schmid-Petri , Sonja Niemann , Ute Schmid

Compared to traditional sentiment analysis, which only considers text, multimodal sentiment analysis needs to consider emotional signals from multimodal sources simultaneously and is therefore more consistent with the way how humans process…

Computation and Language · Computer Science 2024-08-19 Hao Yang , Yanyan Zhao , Yang Wu , Shilong Wang , Tian Zheng , Hongbo Zhang , Zongyang Ma , Wanxiang Che , Bing Qin

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

Data visualization creators often lack formal training, resulting in a knowledge gap in design practice. Large language models such as ChatGPT, with their vast internet-scale training data, offer transformative potential to address this…

Human-Computer Interaction · Computer Science 2025-05-20 Nam Wook Kim , Yongsu Ahn , Grace Myers , Benjamin Bach