Related papers: Right, No Matter Why: AI Fact-checking and AI Auth…
Many important decisions in daily life are made with the help of advisors, e.g., decisions about medical treatments or financial investments. Whereas in the past, advice has often been received from human experts, friends, or family,…
In decision support applications of AI, the AI algorithm's output is framed as a suggestion to a human user. The user may ignore this advice or take it into consideration to modify their decision. With the increasing prevalence of such…
AI assistance in decision-making has become popular, yet people's inappropriate reliance on AI often leads to unsatisfactory human-AI collaboration performance. In this paper, through three pre-registered, randomized human subject…
An implicit expectation of asking users to rate agents, such as an AI decision-aid, is that they will use only relevant information -- ask them about an agent's benevolence, and they should consider whether or not it was kind. Behavioral…
This paper presents a comprehensive analysis of how AI-generated medical responses are perceived and evaluated by non-experts. A total of 300 participants gave evaluations for medical responses that were either written by a medical doctor…
Just as people improve decision-making by consulting diverse human advisors, they can now also consult with multiple AI systems. Prior work on group decision-making shows that advice aggregation creates pressure to conform, leading to…
Psychological research has identified different patterns individuals have while making decisions, such as vigilance (making decisions after thorough information gathering), hypervigilance (rushed and anxious decision-making), and…
A growing literature studies how humans incorporate advice from algorithms. This study examines an algorithm with millions of daily users: ChatGPT. In a preregistered study, 118 student participants answer 2,828 multiple-choice questions…
The ability to discern between true and false information is essential to making sound decisions. However, with the recent increase in AI-based disinformation campaigns, it has become critical to understand the influence of deceptive…
In AI-assisted decision-making, a central promise of having a human-in-the-loop is that they should be able to complement the AI system by overriding its wrong recommendations. In practice, however, we often see that humans cannot assess…
When people receive advice while making difficult decisions, they often make better decisions in the moment and also increase their knowledge in the process. However, such incidental learning can only occur when people cognitively engage…
Given AI's growing role in modeling and improving decision-making, how and when to present users with feedback is an urgent topic to address. We empirically examined the effect of feedback from false AI on moral decision-making about donor…
Artificial intelligence (AI) is increasingly being considered to assist human decision-making in high-stake domains (e.g. health). However, researchers have discussed an issue that humans can over-rely on wrong suggestions of the AI model…
Personal AI assistants have changed how people use institutional and professional advice. We study this new strategic setting in which individuals may stochastically consult a personal AI whose recommendation is predictable to the focal…
In the context of AI-based decision support systems, explanations can help users to judge when to trust the AI's suggestion, and when to question it. In this way, human oversight can prevent AI errors and biased decision-making. However,…
Seeking advice is a core human behavior that the internet has reinvented twice: first through forums and Q&A communities that crowdsource public guidance, and now through large language models (LLMs). Yet the quality of this LLM advice for…
Trust biases how users rely on AI recommendations in AI-assisted decision-making tasks, with low and high levels of trust resulting in increased under- and over-reliance, respectively. We propose that AI assistants should adapt their…
People supported by AI-powered decision support tools frequently overrely on the AI: they accept an AI's suggestion even when that suggestion is wrong. Adding explanations to the AI decisions does not appear to reduce the overreliance and…
Conversational artificial intelligence (AI) provides an efficient and convenient gateway to information access. However, it can cause overreliance when users blindly trust AI and accept its answers without fact-checking. Information search…
There is substantial concern about the ability of advanced artificial intelligence to influence people's behaviour. A rapidly growing body of research has found that AI can produce large persuasive effects on people's attitudes, but whether…