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Dialogue summarization aims to provide a concise and coherent summary of conversations between multiple speakers. While recent advancements in language models have enhanced this process, summarizing dialogues accurately and faithfully…

Computation and Language · Computer Science 2024-09-17 Eunice Akani , Benoit Favre , Frederic Bechet , Romain Gemignani

Dialogue summarization comes with its own peculiar challenges as opposed to news or scientific articles summarization. In this work, we explore four different challenges of the task: handling and differentiating parts of the dialogue…

Computation and Language · Computer Science 2021-09-20 Muhammad Khalifa , Miguel Ballesteros , Kathleen McKeown

Dialogue summarization helps readers capture salient information from long conversations in meetings, interviews, and TV series. However, real-world dialogues pose a great challenge to current summarization models, as the dialogue length…

Computation and Language · Computer Science 2021-09-13 Yusen Zhang , Ansong Ni , Tao Yu , Rui Zhang , Chenguang Zhu , Budhaditya Deb , Asli Celikyilmaz , Ahmed Hassan Awadallah , Dragomir Radev

Dialogue summarization aims to condense the original dialogue into a shorter version covering salient information, which is a crucial way to reduce dialogue data overload. Recently, the promising achievements in both dialogue systems and…

Computation and Language · Computer Science 2022-04-29 Xiachong Feng , Xiaocheng Feng , Bing Qin

Dialogue summarization has drawn much attention recently. Especially in the customer service domain, agents could use dialogue summaries to help boost their works by quickly knowing customer's issues and service progress. These applications…

Computation and Language · Computer Science 2021-09-07 Haitao Lin , Liqun Ma , Junnan Zhu , Lu Xiang , Yu Zhou , Jiajun Zhang , Chengqing Zong

Abstractive dialogue summarization has received increasing attention recently. Despite the fact that most of the current dialogue summarization systems are trained to maximize the likelihood of human-written summaries and have achieved…

Computation and Language · Computer Science 2022-12-21 Jiaao Chen , Mohan Dodda , Diyi Yang

Multi-turn dialogues are characterized by their extended length and the presence of turn-taking conversations. Traditional language models often overlook the distinct features of these dialogues by treating them as regular text. In this…

Computation and Language · Computer Science 2024-02-01 Sangwoo Cho , Kaiqiang Song , Chao Zhao , Xiaoyang Wang , Dong Yu

Output length is critical to dialogue summarization systems. The dialogue summary length is determined by multiple factors, including dialogue complexity, summary objective, and personal preferences. In this work, we approach dialogue…

Computation and Language · Computer Science 2022-10-28 Bin Wang , Chen Zhang , Chengwei Wei , Haizhou Li

Abstractive dialogue summarization has long been viewed as an important standalone task in natural language processing, but no previous work has explored the possibility of whether abstractive dialogue summarization can also be used as a…

Computation and Language · Computer Science 2022-12-27 Borui Wang , Chengcheng Feng , Arjun Nair , Madelyn Mao , Jai Desai , Asli Celikyilmaz , Haoran Li , Yashar Mehdad , Dragomir Radev

Dialogue summarization is abstractive in nature, making it suffer from factual errors. The factual correctness of summaries has the highest priority before practical applications. Many efforts have been made to improve faithfulness in text…

Computation and Language · Computer Science 2022-10-24 Bin Wang , Chen Zhang , Yan Zhang , Yiming Chen , Haizhou Li

Dialogue summarization has recently garnered significant attention due to its wide range of applications. However, existing methods for summarizing dialogues have limitations because they do not take into account the inherent structure of…

Computation and Language · Computer Science 2023-05-29 Yu Li , Baolin Peng , Pengcheng He , Michel Galley , Zhou Yu , Jianfeng Gao

Abstractive dialogue summarization is to generate a concise and fluent summary covering the salient information in a dialogue among two or more interlocutors. It has attracted great attention in recent years based on the massive emergence…

Computation and Language · Computer Science 2023-08-08 Qi Jia , Yizhu Liu , Siyu Ren , Kenny Q. Zhu

Dialogue summarization aims to generate a summary that indicates the key points of a given dialogue. In this work, we propose an end-to-end neural model for dialogue summarization with two novel modules, namely, the \emph{supporting…

Computation and Language · Computer Science 2021-08-04 Wang Chen , Piji Li , Hou Pong Chan , Irwin King

Contextualized word embeddings can lead to state-of-the-art performances in natural language understanding. Recently, a pre-trained deep contextualized text encoder such as BERT has shown its potential in improving natural language tasks…

Computation and Language · Computer Science 2022-09-02 Hyunjae Lee , Jaewoong Yun , Hyunjin Choi , Seongho Joe , Youngjune L. Gwon

Dialogue summarization task involves summarizing long conversations while preserving the most salient information. Real-life dialogues often involve naturally occurring variations (e.g., repetitions, hesitations) and existing dialogue…

Computation and Language · Computer Science 2023-11-16 Ankita Gupta , Chulaka Gunasekara , Hui Wan , Jatin Ganhotra , Sachindra Joshi , Marina Danilevsky

We report the results of DialogSum Challenge, the shared task on summarizing real-life scenario dialogues at INLG 2022. Four teams participate in this shared task and three submit their system reports, exploring different methods to improve…

Computation and Language · Computer Science 2022-09-07 Yulong Chen , Naihao Deng , Yang Liu , Yue Zhang

Abstractive dialogue summarization is the task of distilling conversations into informative and concise summaries. Although reviews have been conducted on this topic, there is a lack of comprehensive work detailing the challenges of…

Computation and Language · Computer Science 2025-04-25 Frederic Kirstein , Jan Philip Wahle , Bela Gipp , Terry Ruas

Many conversation datasets have been constructed in the recent years using crowdsourcing. However, the data collection process can be time consuming and presents many challenges to ensure data quality. Since language generation has improved…

Computation and Language · Computer Science 2021-06-08 Chulaka Gunasekara , Guy Feigenblat , Benjamin Sznajder , Sachindra Joshi , David Konopnicki

Dialogue is an essential part of human communication and cooperation. Existing research mainly focuses on short dialogue scenarios in a one-on-one fashion. However, multi-person interactions in the real world, such as meetings or…

Computation and Language · Computer Science 2022-01-07 Ming Zhong , Yang Liu , Yichong Xu , Chenguang Zhu , Michael Zeng

Meeting summarization is a challenging task due to its dynamic interaction nature among multiple speakers and lack of sufficient training data. Existing methods view the meeting as a linear sequence of utterances while ignoring the diverse…

Computation and Language · Computer Science 2021-05-20 Xiachong Feng , Xiaocheng Feng , Bing Qin , Xinwei Geng
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