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Over the years customers' expectation of getting information instantaneously has given rise to the increased usage of channels like virtual assistants. Typically, customers try to get their questions answered by low-touch channels like…

Fine-tuning the Natural Language Processing (NLP) models for each new data set requires higher computational time associated with increased carbon footprint and cost. However, fine-tuning helps the pre-trained models adapt to the latest…

Twitter has become a leading source of real-time world-wide information and a great medium for exploring emerging events, breaking news and general topics which most matter to a broad audience. On the other hand, the explosive rate of…

Dialogue summarization aims to distill the core meaning of a conversation into a concise text. This is crucial for reducing the complexity and noise inherent in dialogue-heavy applications. While recent approaches typically train language…

Financial sentiment analysis is critical for valuation and investment decision-making. Traditional NLP models, however, are limited by their parameter size and the scope of their training datasets, which hampers their generalization…

Mainstream knowledge management researchers generally agree that knowledge extracted from unstructured data and semi-structured data have become imperative for organizational strategic decision making. In this research, we develop a…

The recent success of deep learning techniques for abstractive summarization is predicated on the availability of large-scale datasets. When summarizing reviews (e.g., for products or movies), such training data is neither available nor can…

The emergence and rapid progress of the Internet have brought ever-increasing impact on financial domain. How to rapidly and accurately mine the key information from the massive negative financial texts has become one of the key issues for…

Our research introduces an innovative Natural Language Generation (NLG) approach that aims to optimize user experience and alleviate the workload of human customer support agents. Our primary objective is to generate informal summaries for…

Amidst the swift evolution of social media platforms and e-commerce ecosystems, the domain of opinion mining has surged as a pivotal area of exploration within natural language processing. A specialized segment within this field focuses on…

We propose a text editor to help users plan, structure and reflect on their writing process. It provides continuously updated paragraph-wise summaries as margin annotations, using automatic text summarization. Summary levels range from full…

User-generated texts available on the web and social platforms are often long and semantically challenging, making them difficult to annotate. Obtaining human annotation becomes increasingly difficult as problem domains become more…

Recent advances in finance-specific language models such as FinBERT have enabled the quantification of public sentiment into index-based measures, yet compressing diverse linguistic signals into single metrics overlooks contextual nuances…

Social media platforms are vital for expressing opinions and understanding public sentiment, yet many analytical tools overlook passive users who mainly consume content without engaging actively. To address this, we introduce UniPoll, an…

There are many discussions held during political meetings, and a large number of utterances for various topics is included in their transcripts. We need to read all of them if we want to follow speakers\' intentions or opinions about a…

The research project aims to apply an integrated approach to natural language processing NLP to satisfaction surveys. It will focus on understanding and extracting relevant information from survey responses, analyzing feelings, and…

The use of microblogging platforms such as Twitter during crises has become widespread. More importantly, information disseminated by affected people contains useful information like reports of missing and found people, requests for urgent…

The development of deep neural networks and the emergence of pre-trained language models such as BERT allow to increase performance on many NLP tasks. However, these models do not meet the same popularity for tweet summarization, which can…

Social media platforms are a rich source of information these days, however, of all the available information, only a small fraction is of users' interest. To help users catch up with the latest topics of their interests from the large…

Market sentiment analysis on social media content requires knowledge of both financial markets and social media jargon, which makes it a challenging task for human raters. The resulting lack of high-quality labeled data stands in the way of…