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Online hate speech is associated with substantial social harms, yet it remains unclear how consistently platforms enforce hate speech policies or whether enforcement is feasible at scale. We address these questions through a global audit of…

As more people flock to social media to connect with others and form virtual communities, it is important to research how members of these groups interact to understand human behavior on the Web. In response to an increase in hate speech,…

Social and Information Networks · Computer Science 2021-01-07 Pamela Bilo Thomas , Daniel Riehm , Maria Glenski , Tim Weninger

The rise of misinformation and fake news in online political discourse poses significant challenges to democratic processes and public engagement. While debunking efforts aim to counteract misinformation and foster fact-based dialogue,…

Computers and Society · Computer Science 2025-02-03 Wentao Xu , Wenlu Fan , Shiqian Lu , Tenghao Li , Bin Wang

Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal moderation preferences. However, it is unclear (1) how end…

Human-Computer Interaction · Computer Science 2025-06-13 Shagun Jhaver , Alice Qian Zhang , Quanze Chen , Nikhila Natarajan , Ruotong Wang , Amy Zhang

We investigate the impact of free speech and the relaxation of moderation on online social media platforms using Elon Musk's takeover of Twitter as a case study. By curating a dataset of over 10 million tweets, our study employs a novel…

Social and Information Networks · Computer Science 2025-03-13 Arvindh Arun , Saurav Chhatani , Jisun An , Ponnurangam Kumaraguru

Content moderators play a key role in keeping the conversation on social media healthy. While the high volume of content they need to judge represents a bottleneck to the moderation pipeline, no studies have explored how models could…

Computation and Language · Computer Science 2024-06-07 Agostina Calabrese , Leonardo Neves , Neil Shah , Maarten W. Bos , Björn Ross , Mirella Lapata , Francesco Barbieri

Recently, social media platforms are heavily moderated to prevent the spread of online hate speech, which is usually fertile in toxic words and is directed toward an individual or a community. Owing to such heavy moderation, newer and more…

Social and Information Networks · Computer Science 2023-03-21 Punyajoy Saha , Kiran Garimella , Narla Komal Kalyan , Saurabh Kumar Pandey , Pauras Mangesh Meher , Binny Mathew , Animesh Mukherjee

Coordinated disinformation campaigns are used to influence social media users, potentially leading to offline violence. In this study, we introduce a general methodology to uncover coordinated messaging through analysis of user parleys on…

Social and Information Networks · Computer Science 2022-12-06 Lynnette Hui Xian Ng , Iain Cruickshank , Kathleen M. Carley

Social media platforms have become critical spaces for discussing mental health concerns, including eating disorders. While these platforms can provide valuable support networks, they may also amplify harmful content that glorifies…

Social and Information Networks · Computer Science 2024-12-23 Kristina Lerman , Minh Duc Chu , Charles Bickham , Luca Luceri , Emilio Ferrara

Over the past few years, there is a heated debate and serious public concerns regarding online content moderation, censorship, and the principle of free speech on the Web. To ease these concerns, social media platforms like Twitter and…

Social and Information Networks · Computer Science 2021-04-14 Savvas Zannettou

The proliferation of harmful and offensive content is a problem that many online platforms face today. One of the most common approaches for moderating offensive content online is via the identification and removal after it has been posted,…

Social and Information Networks · Computer Science 2021-12-03 Matthew Katsaros , Kathy Yang , Lauren Fratamico

Social media platforms have been establishing content moderation guidelines and employing various moderation policies to counter hate speech and misinformation. The goal of this paper is to study these community guidelines and moderation…

Computers and Society · Computer Science 2023-08-10 Mohit Singhal , Chen Ling , Pujan Paudel , Poojitha Thota , Nihal Kumarswamy , Gianluca Stringhini , Shirin Nilizadeh

Online social media platforms use automated moderation systems to remove or reduce the visibility of rule-breaking content. While previous work has documented the importance of manual content moderation, the effects of automated content…

Computers and Society · Computer Science 2023-02-17 Manoel Horta Ribeiro , Justin Cheng , Robert West

Online social media enables mass-level, transparent, and democratized discussion on numerous socio-political issues. Due to such openness, these platforms often endure manipulation and misinformation - leading to negative impacts. To…

Social and Information Networks · Computer Science 2021-01-26 Farhan Asif Chowdhury , Dheeman Saha , Md Rashidul Hasan , Koustuv Saha , Abdullah Mueen

Social media platforms have implemented automated content moderation tools to preserve community norms and mitigate online hate and harassment. Recently, these platforms have started to offer Personalized Content Moderation (PCM), granting…

Social and Information Networks · Computer Science 2024-05-17 Necdet Gurkan , Mohammed Almarzouq , Pon Rahul Murugaraj

Despite regulations imposed by nations and social media platforms, e.g. (Government of India, 2021; European Parliament and Council of the European Union, 2022), inter alia, hateful content persists as a significant challenge. Existing…

The subreddit r/The_Donald was repeatedly denounced as a toxic and misbehaving online community, reasons for which it faced a sequence of increasingly constraining moderation interventions by Reddit administrators. It was quarantined in…

Social and Information Networks · Computer Science 2022-08-23 Amaury Trujillo , Stefano Cresci

Content moderation on social media platforms shapes the dynamics of online discourse, influencing whose voices are amplified and whose are suppressed. Recent studies have raised concerns about the fairness of content moderation practices,…

Computation and Language · Computer Science 2024-06-25 Rebecca Dorn , Lee Kezar , Fred Morstatter , Kristina Lerman

Efforts by content creators and social networks to enforce legal and policy-based norms, e.g. blocking hate speech and users, has driven the rise of unrestricted communication platforms. One such recent effort is Dissenter, a browser and…

Computers and Society · Computer Science 2021-12-21 Erik Rye , Jeremy Blackburn , Robert Beverly

Online platforms have completely transformed American social life. They have democratized publication, overthrown old gatekeepers, and given ordinary Americans a fresh voice in politics. But the system is beginning to falter. Control over…

General Economics · Economics 2023-06-06 Gregory M. Dickinson