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Log analysis is crucial for ensuring the orderly and stable operation of information systems, particularly in the field of Artificial Intelligence for IT Operations (AIOps). Large Language Models (LLMs) have demonstrated significant…

Computation and Language · Computer Science 2024-07-03 Tianyu Cui , Shiyu Ma , Ziang Chen , Tong Xiao , Shimin Tao , Yilun Liu , Shenglin Zhang , Duoming Lin , Changchang Liu , Yuzhe Cai , Weibin Meng , Yongqian Sun , Dan Pei

The integration of Artificial Intelligence (AI) into IT Operations Management (ITOM), commonly referred to as AIOps, offers substantial potential for automating workflows, enhancing efficiency, and supporting informed decision-making.…

Software Engineering · Computer Science 2025-01-24 Arthur Vitui , Tse-Hsun Chen

With the rapid development of IT operations, it has become increasingly crucial to efficiently manage and analyze large volumes of data for practical applications. The techniques of Natural Language Processing (NLP) have shown remarkable…

As large language models (LLMs) grow increasingly sophisticated and pervasive, their application to various Artificial Intelligence for IT Operations (AIOps) tasks has garnered significant attention. However, a comprehensive understanding…

Software Engineering · Computer Science 2025-07-18 Lingzhe Zhang , Tong Jia , Mengxi Jia , Yifan Wu , Aiwei Liu , Yong Yang , Zhonghai Wu , Xuming Hu , Philip S. Yu , Ying Li

Nowadays, the versatile capabilities of Pre-trained Large Language Models (LLMs) have attracted much attention from the industry. However, some vertical domains are more interested in the in-domain capabilities of LLMs. For the Networks…

Computation and Language · Computer Science 2023-09-20 Yukai Miao , Yu Bai , Li Chen , Dan Li , Haifeng Sun , Xizheng Wang , Ziqiu Luo , Yanyu Ren , Dapeng Sun , Xiuting Xu , Qi Zhang , Chao Xiang , Xinchi Li

The rapid advancement of large language models (LLMs) has significantly propelled progress in artificial intelligence, demonstrating substantial application potential across multiple specialized domains. Telecommunications operation…

Computation and Language · Computer Science 2025-06-16 Yanyan Wang , Yingying Wang , Junli Liang , Yin Xu , Yunlong Liu , Yiming Xu , Zhengwang Jiang , Zhehe Li , Fei Li , Long Zhao , Kuang Xu , Qi Song , Xiangyang Li

As software systems grow increasingly intricate, Artificial Intelligence for IT Operations (AIOps) methods have been widely used in software system failure management to ensure the high availability and reliability of large-scale…

Software Engineering · Computer Science 2024-06-25 Lingzhe Zhang , Tong Jia , Mengxi Jia , Yifan Wu , Aiwei Liu , Yong Yang , Zhonghai Wu , Xuming Hu , Philip S. Yu , Ying Li

Large language models are increasingly being used to support network operations (NetOps) and artificial intelligence for IT operations (AIOps), including incident investigation, root-cause analysis, configuration synthesis, and limited…

Networking and Internet Architecture · Computer Science 2026-05-14 Muhammad Bilal , Jon Crowcroft , Ruizhi Wang , Xiaolong Xu , Schahram Dustdar

AI for IT Operations (AIOps) is a powerful platform that Site Reliability Engineers (SREs) use to automate and streamline operational workflows with minimal human intervention. Automated log analysis is a critical task in AIOps as it…

Computation and Language · Computer Science 2023-08-23 Pranjal Gupta , Harshit Kumar , Debanjana Kar , Karan Bhukar , Pooja Aggarwal , Prateeti Mohapatra

In the field of software operations, Large Language Models (LLMs) have attracted increasing attention. However, existing research has not yet achieved efficient and effective end-to-end intelligent operations due to low-quality data,…

Machine Learning · Computer Science 2026-05-13 Jingkai He , Pengfei Chen , Chenghui Wu , Shuang Liang , Ye Li , Gou Tan , Xiadao Wen , Chuanfu Zhang

AI for IT Operations (AIOps) aims to automate complex operational tasks, such as fault localization and root cause analysis, to reduce human workload and minimize customer impact. While traditional DevOps tools and AIOps algorithms often…

Artificial Intelligence · Computer Science 2025-01-14 Yinfang Chen , Manish Shetty , Gagan Somashekar , Minghua Ma , Yogesh Simmhan , Jonathan Mace , Chetan Bansal , Rujia Wang , Saravan Rajmohan

Operations Research (OR) serves as a core decision-support methodology for complex systems, with significant applications across mathematics, management science, and computer science. Traditional approaches heavily rely on expert knowledge…

Optimization and Control · Mathematics 2026-05-21 Xianchao Xiu , Jianhao Li , Jun Fan , Wanquan Liu

Today's cyber defenders are overwhelmed by a deluge of security alerts, threat intelligence signals, and shifting business context, creating an urgent need for AI systems to enhance operational security work. While Large Language Models…

Operations research (OR) is a core methodology that supports complex system decision-making, with broad applications in transportation, supply chain management, and production scheduling. However, traditional approaches that rely on…

Artificial Intelligence · Computer Science 2025-10-15 Yang Wang , Kai Li

Routing large language models (LLMs) is a new paradigm that uses a router to recommend the best LLM from a pool of candidates for a given input. In this paper, our comprehensive analysis with more than 8,500 LLMs reveals a novel model-level…

Computation and Language · Computer Science 2025-05-21 Zhongzhan Huang , Guoming Ling , Yupei Lin , Yandong Chen , Shanshan Zhong , Hefeng Wu , Liang Lin

Large Language Models (LLMs) have garnered considerable attention owing to their remarkable capabilities, leading to an increasing number of companies offering LLMs as services. Different LLMs achieve different performance at different…

Software Engineering · Computer Science 2024-05-27 Yueyue Liu , Hongyu Zhang , Yuantian Miao , Van-Hoang Le , Zhiqiang Li

Since the advent of GPT, large language models (LLMs) have brought about revolutionary advancements in all walks of life. As a superior natural language processing (NLP) technology, LLMs have consistently achieved state-of-the-art…

Networking and Internet Architecture · Computer Science 2024-06-26 Danshi Wang , Yidi Wang , Xiaotian Jiang , Yao Zhang , Yue Pang , Min Zhang

Multi-objective optimization problems (MOPs) are ubiquitous in real-world applications, presenting a complex challenge of balancing multiple conflicting objectives. Traditional evolutionary algorithms (EAs), though effective, often rely on…

Neural and Evolutionary Computing · Computer Science 2024-07-29 Yuxiao Huang , Shenghao Wu , Wenjie Zhang , Jibin Wu , Liang Feng , Kay Chen Tan

Artificial Intelligence for IT Operations (AIOps) is an emerging interdisciplinary field arising in the intersection between the research areas of machine learning, big data, streaming analytics, and the management of IT operations. AIOps,…

Growing renewable penetration introduces substantial uncertainty into power system operations, necessitating frequent adaptation of dispatch objectives and constraints and challenging expertise-intensive, near-real-time modeling workflows.…

Systems and Control · Electrical Eng. & Systems 2026-05-25 Chao Shen , Zihan Guo , Xu Wan , Zhenghao Yang , Yifan Zhang , Wengi Huang , Jie Song , Zongyan Zhang , Mingyang Sun
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