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In the era of digital transformation, customer service is of paramount importance to the success of organizations, and to meet the growing demand for immediate responses and personalized assistance 24 hours a day, chatbots have become a…

Access to mental health support remains limited, particularly in marginalized communities where structural and cultural barriers hinder timely care. This paper explores the potential of AI-enabled chatbots as a scalable solution, focusing…

The field of Artificial Intelligence has witnessed remarkable progress in recent years, especially with the emergence of powerful large language models (LLMs) based on the transformer architecture. Cloud-based LLMs, such as OpenAI's…

Integrating machine learning (ML) into customer service chatbots enhances their ability to understand and respond to user queries, ultimately improving service performance. However, they may appear artificial to some users and affecting…

Traditional dataset retrieval systems rely on metadata for indexing, rather than on the underlying data values. However, high-quality metadata creation and enrichment often require manual annotations, which is a labour-intensive and…

Digital health analytics face critical challenges nowadays. The sophisticated analysis of patient-generated health content, which contains complex emotional and medical contexts, requires scarce domain expertise, while traditional ML…

The emergence of foundation models, such as large language models (LLMs) GPT-4 and text-to-image models DALL-E, has opened up numerous possibilities across various domains. People can now use natural language (i.e. prompts) to communicate…

Large Language Models (LLMs) such as ChatGPT and Llama have become prevalent in real-world applications, exhibiting impressive text generation performance. LLMs are fundamentally developed from a scenario where the input data remains static…

Machine Translation (MT) has greatly advanced over the years due to the developments in deep neural networks. However, the emergence of Large Language Models (LLMs) like GPT-4 and ChatGPT is introducing a new phase in the MT domain. In this…

Customer-service question answering (QA) systems increasingly rely on conversational language understanding. While Large Language Models (LLMs) achieve strong performance, their high computational cost and deployment constraints limit…

Large Language Models (LLMs), such as GPT, have revolutionized artificial intelligence by enabling nuanced understanding and generation of human-like text across a wide range of applications. However, the high computational and financial…

In the rapidly evolving field of business process management, there is a growing need for analytical tools that can transform complex data into actionable insights. This research introduces a novel approach by integrating Large Language…

We propose a practical approach by integrating Large Language Models (LLMs) with a framework designed to navigate the complexities of Airbnb customer support operations. In this paper, our methodology employs a novel reformatting technique,…

With the advent of large language models (LLMs), in both the open source and proprietary domains, attention is turning to how to exploit such artificial intelligence (AI) systems in assisting complex scientific tasks, such as material…

Media companies witnessed a significant transformation with the rise of the internet, bigdata, machine learning (ML) and AI. Recent emergence of large language models (LLM) have added another aspect to this transformation. Researchers…

This study explores the integration of Agent AI with LangGraph to enhance real-time data analysis systems in big data environments. The proposed framework overcomes limitations of static workflows, inefficient stateful computations, and…

This research explores the integration of chatbot technology powered by GPT-3.5 and GPT-4 Turbo into higher education to enhance internationalization and leverage digital transformation. It delves into the design, implementation, and…

Large Language Models (LLMs) have revolutionized Artificial Intelligence (AI) services due to their exceptional proficiency in understanding and generating human-like text. LLM chatbots, in particular, have seen widespread adoption,…

The rapid evolution of communication networks in recent decades has intensified the need for advanced Network and Service Management (NSM) strategies to address the growing demands for efficiency, scalability, enhanced performance, and…

Large Language Models have transformed the Contact Center industry, manifesting in enhanced self-service tools, streamlined administrative processes, and augmented agent productivity. This paper delineates our system that automates call…