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Empathy is central to human connection, yet people often struggle to express it effectively. In blinded evaluations, large language models (LLMs) generate responses that are often judged more empathic than human-written ones. Yet when a…

Computation and Language · Computer Science 2026-03-17 Aakriti Kumar , Nalin Poungpeth , Diyi Yang , Bruce Lambert , Matthew Groh

Automatic evaluation is an integral aspect of dialogue system research. The traditional reference-based NLG metrics are generally found to be unsuitable for dialogue assessment. Consequently, recent studies have suggested various unique,…

Computation and Language · Computer Science 2024-01-23 Chen Zhang , Luis Fernando D'Haro , Yiming Chen , Malu Zhang , Haizhou Li

The emergence of generative AI chatbots such as ChatGPT has prompted growing public and academic interest in their role as informal mental health support tools. While early rule-based systems have been around for several years, large…

Computation and Language · Computer Science 2025-04-18 Anna-Carolina Haensch

Large language models generate judgments that resemble those of humans. Yet the extent to which these models align with human judgments in interpreting figurative and socially grounded language remains uncertain. To investigate this, human…

Computation and Language · Computer Science 2026-01-15 Samhita Bollepally , Aurora Sloman-Moll , Takashi Yamauchi

Emotion Support Conversation (ESC) is a crucial application, which aims to reduce human stress, offer emotional guidance, and ultimately enhance human mental and physical well-being. With the advancement of Large Language Models (LLMs),…

Computation and Language · Computer Science 2024-10-29 Haiquan Zhao , Lingyu Li , Shisong Chen , Shuqi Kong , Jiaan Wang , Kexin Huang , Tianle Gu , Yixu Wang , Wang Jian , Dandan Liang , Zhixu Li , Yan Teng , Yanghua Xiao , Yingchun Wang

Large Language Models (LLMs) have drawn a lot of attention due to their strong performance on a wide range of natural language tasks, since the release of ChatGPT in November 2022. LLMs' ability of general-purpose language understanding and…

Computation and Language · Computer Science 2025-03-25 Shervin Minaee , Tomas Mikolov , Narjes Nikzad , Meysam Chenaghlu , Richard Socher , Xavier Amatriain , Jianfeng Gao

There is a significant gap between patient needs and available mental health support today. In this paper, we aim to thoroughly examine the potential of using Large Language Models (LLMs) to assist professional psychotherapy. To this end,…

Computation and Language · Computer Science 2025-01-28 Mian Zhang , Xianjun Yang , Xinlu Zhang , Travis Labrum , Jamie C. Chiu , Shaun M. Eack , Fei Fang , William Yang Wang , Zhiyu Zoey Chen

The advent of AI driven large language models (LLMs) have stirred discussions about their role in qualitative research. Some view these as tools to enrich human understanding, while others perceive them as threats to the core values of the…

Software Engineering · Computer Science 2023-06-26 Muneera Bano , Didar Zowghi , Jon Whittle

Large Language Models (LLMs) have been garnering significant attention of AI researchers, especially following the widespread popularity of ChatGPT. However, due to LLMs' intricate architecture and vast parameters, several concerns and…

Software Engineering · Computer Science 2023-10-10 Tinghui Ouyang , Hoang-Quoc Nguyen-Son , Huy H. Nguyen , Isao Echizen , Yoshiki Seo

As machine learning models evolve, maintaining transparency demands more human-centric explainable AI techniques. Counterfactual explanations, with roots in human reasoning, identify the minimal input changes needed to obtain a given output…

Artificial Intelligence · Computer Science 2025-04-23 Marharyta Domnich , Julius Välja , Rasmus Moorits Veski , Giacomo Magnifico , Kadi Tulver , Eduard Barbu , Raul Vicente

The humanlike responses of large language models (LLMs) have prompted social scientists to investigate whether LLMs can be used to simulate human participants in experiments, opinion polls and surveys. Of central interest in this line of…

Computation and Language · Computer Science 2024-05-14 Nikolay B Petrov , Gregory Serapio-García , Jason Rentfrow

Large Language Models (LLMs) are often misleadingly recognized as having a personality or a set of values. We argue that an LLM can be seen as a superposition of perspectives with different values and personality traits. LLMs exhibit…

Computation and Language · Computer Science 2023-11-08 Grgur Kovač , Masataka Sawayama , Rémy Portelas , Cédric Colas , Peter Ford Dominey , Pierre-Yves Oudeyer

Large Language Models (LLMs) have revo lutionized natural language processing Natural Language Processing (NLP), with Chat Generative Pre-trained Transformer (ChatGPT) standing out as a notable exampledue to its advanced capabilities and…

Computation and Language · Computer Science 2025-03-25 Azim Akhtarshenas , Afshin Dini , Navid Ayoobi

Generative large language models (LLMs) have become central to everyday life, producing human-like text across diverse domains. A growing body of research investigates whether these models also exhibit personality- and demographic-like…

Computation and Language · Computer Science 2025-10-14 Dana Sotto Porat , Ella Rabinovich

We investigate the role of large language models (LLMs) in supporting mental health by analyzing Reddit posts and comments about mental health conversations with ChatGPT. Our findings reveal that users value ChatGPT as a safe,…

Human-Computer Interaction · Computer Science 2025-10-28 Kyuha Jung , Gyuho Lee , Yuanhui Huang , Yunan Chen

Large language models (LLMs) and their variants have shown extraordinary efficacy across numerous downstream natural language processing (NLP) tasks, which has presented a new vision for the development of NLP. Despite their remarkable…

Computation and Language · Computer Science 2024-01-18 Yazhou Zhang , Mengyao Wang , Youxi Wu , Prayag Tiwari , Qiuchi Li , Benyou Wang , Jing Qin

Background: Mentalization integrates cognitive, affective, and intersubjective components. Large Language Models (LLMs) display an increasing ability to generate reflective texts, raising questions regarding the relationship between…

Computation and Language · Computer Science 2025-12-11 Stefano Epifani , Giuliano Castigliego , Laura Kecskemeti , Giuliano Razzicchia , Elisabeth Seiwald-Sonderegger

Large language models (LLMs) are already being piloted for clinical use in hospital systems like NYU Langone, Dana-Farber and the NHS. A proposed deployment use case is psychotherapy, where a LLM-powered chatbot can treat a patient…

Computation and Language · Computer Science 2024-10-10 Saadia Gabriel , Isha Puri , Xuhai Xu , Matteo Malgaroli , Marzyeh Ghassemi

Large language models (LLM) have been successful in several natural language understanding tasks and could be relevant for natural language processing (NLP)-based mental health application research. In this work, we report the performance…

Computation and Language · Computer Science 2023-03-29 Bishal Lamichhane

Cognitive biases often shape human decisions. While large language models (LLMs) have been shown to reproduce well-known biases, a more critical question is whether LLMs can predict biases at the individual level and emulate the dynamics of…

Artificial Intelligence · Computer Science 2026-02-27 Stephen Pilli , Vivek Nallur