Related papers: User Attitudes to Content Moderation in Web Search
Researchers rely on academic Web search engines to find scientific sources, but search engine mechanisms may selectively present content that aligns with biases embedded in queries. This study examines whether confirmation biased queries…
Media platforms, technological systems, and search engines act as conduits and gatekeepers for all kinds of information. They often influence, reflect, and reinforce gender stereotypes, including those that represent occupations. This study…
Like other social media, TikTok is embracing its use as a search engine, developing search products to steer users to produce searchable content and engage in content discovery. Their recently developed product search recommendations are…
Today, intelligent user interfaces on the web often come in form of recommendation services tailoring content to individual users. Recommendation of web content such as news articles often requires a certain amount of explicit ratings to…
Many people struggling with mental health issues are unable to access adequate care due to high costs and a shortage of mental health professionals, leading to a global mental health crisis. Online mental health communities can help…
The rise of social media platforms has led to an increase in cyber-aggressive behavior, encompassing a broad spectrum of hostile behavior, including cyberbullying, online harassment, and the dissemination of offensive and hate speech. These…
Online video-sharing sites such as YouTube are very popular and also used by a lot of people to obtain knowledge and information, also on science, health and technology. Technically they could be valuable tools for the public communication…
Health information websites offer instantaneous access to information, but have important privacy implications as they can associate a visitor with specific medical conditions. We interviewed 35 residents of Canada to better understand…
Data aggregators collect large amount of information about individual users and create detailed online behavioral profiles of individuals. Behavioral profiles benefit users by improving products and services. However, they have also raised…
Data generated by audits of social media websites have formed the basis of our understanding of the biases presented in algorithmic content recommendation systems. As legislators around the world are beginning to consider regulating the…
Is Google Search a monopoly with gatekeeping power? Regulators from the US, UK, and Europe have argued that it is based on the assumption that Google Search dominates the market for horizontal (a.k.a. "general") web search. Google disputes…
The massive diffusion of social media fosters disintermediation and changes the way users are informed, the way they process reality, and the way they engage in public debate. The cognitive layer of users and the related social dynamics…
This study examines the influence of Google's search algorithm on news diversity by analyzing search results in Brazil, the UK, and the US. It explores how Google's system preferentially favors a limited number of news outlets. Utilizing…
Social media platforms have traditionally relied on internal moderation teams and partnerships with independent fact-checking organizations to identify and flag misleading content. Recently, however, platforms including X (formerly Twitter)…
Search engines have become key media for our scientific, economic, and social activities by enabling people to access information on the Web in spite of its size and complexity. On the down side, search engines bias the traffic of users…
Content moderation is a central mechanism through which platforms attempt to balance user engagement with community governance. Yet existing research has largely treated moderation as a uniform intervention, overlooking how moderator…
The prevalence of online hate and abuse is a pressing global concern. While tackling such societal harms is a priority for research across the social sciences, it is a difficult task, in part because of the magnitude of the problem. User…
Despite a growing desire among consumers to shop responsibly, translating this intention into behaviour remains challenging. Previous work has identified that information seeking (or lack thereof) is a contributing factor to this…
We present a model of competition between web search algorithms, and study the impact of such competition on user welfare. In our model, search providers compete for customers by strategically selecting which search results to display in…
Commercial content moderation APIs are marketed as scalable solutions to combat online hate speech. However, the reliance on these APIs risks both silencing legitimate speech, called over-moderation, and failing to protect online platforms…