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Software bots have attracted increasing interest and popularity in both research and society. Their contributions span automation, digital twins, game characters with conscious-like behavior, and social media. However, there is still a lack…

Human-Computer Interaction · Computer Science 2023-11-22 Habtom Kahsay Gidey , Peter Hillmann , Andreas Karcher , Alois Knoll

AI chatbots have emerged as promising educational tools for personalized learning experiences, with advances in large language models (LLMs) enabling teachers to create and customize these chatbots for their specific classroom needs.…

Human-Computer Interaction · Computer Science 2025-04-07 Minju Yoo , Hyoungwook Jin , Juho Kim

Software bots operating in multiple virtual digital platforms must understand the platforms' affordances and behave like human users. Platform affordances or features differ from one application platform to another or through a life cycle,…

Artificial Intelligence · Computer Science 2023-05-30 Habtom Kahsay Gidey , Peter Hillmann , Andreas Karcher , Alois Knoll

AI chatbots, built using large language models, are increasingly integrated into society and mimic the patterns of human text exchanges. While previous research has raised concerns that humans may form romantic attachment to chatbots, the…

Human-Computer Interaction · Computer Science 2026-03-03 Julia Kieserman , Cat Mai , Sara Lignell , Lucy Qin , Athanasios Andreou , Damon McCoy , Rosanna Bellini

Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…

Computation and Language · Computer Science 2021-10-11 Jiun-Hao Jhan , Chao-Peng Liu , Shyh-Kang Jeng , Hung-Yi Lee

Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…

Artificial Intelligence · Computer Science 2017-09-15 Mahipal Jadeja , Neelanshi Varia

The use of chatbots equipped with artificial intelligence (AI) in educational settings has increased in recent years, showing potential to support teaching and learning. However, the adoption of these technologies has raised concerns about…

Computers and Society · Computer Science 2026-03-03 Griffin Pitts , Viktoria Marcus , Sanaz Motamedi

Natural Language Generation tools, such as chatbots that can generate human-like conversational text, are becoming more common both for personal and professional use. However, there are concerns about their trustworthiness and ethical…

Human-Computer Interaction · Computer Science 2023-10-13 Beatriz Cabrero-Daniel , Andrea Sanagustín Cabrero

This study evaluates the performance of general-purpose AI, like ChatGPT, in legal question-answering tasks, highlighting significant risks to legal professionals and clients. It suggests leveraging foundational models enhanced by…

Artificial Intelligence · Computer Science 2024-04-19 Rohan Bhambhoria , Samuel Dahan , Jonathan Li , Xiaodan Zhu

Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

Software Engineering · Computer Science 2025-05-14 Glaucia Melo , Paulo Alencar , Donald Cowan

In Agile software development, user stories play a vital role in capturing and conveying end-user needs, prioritizing features, and facilitating communication and collaboration within development teams. However, automated methods for…

Software Engineering · Computer Science 2023-06-22 Krishna Ronanki , Beatriz Cabrero-Daniel , Christian Berger

The launch of ChatGPT in November 2022 marked the beginning of a new era in AI, the availability of generative AI tools for everyone to use. ChatGPT and other similar chatbots boast a wide range of capabilities from answering student…

Computation and Language · Computer Science 2024-09-04 Yanchen Wang , Lisa Singh

A growing literature studies how humans incorporate advice from algorithms. This study examines an algorithm with millions of daily users: ChatGPT. In a preregistered study, 118 student participants answer 2,828 multiple-choice questions…

Human-Computer Interaction · Computer Science 2023-06-14 Peter Zhang

Chatbots are a rapidly expanding application of dialogue systems with companies switching to bot services for customer support, and new applications for users interested in casual conversation. One style of casual conversation is argument,…

Computation and Language · Computer Science 2017-09-12 Geetanjali Rakshit , Kevin K. Bowden , Lena Reed , Amita Misra , Marilyn Walker

Artificial intelligence chatbots have achieved unprecedented adoption, with millions now using these systems for emotional support and companionship in contexts of widespread social isolation and capacity-constrained mental health services.…

While ChatGPT is a well-known artificial intelligence chatbot being used to answer human's questions, one may want to discover its potential in advancing software testing. We examine the capability of ChatGPT in advancing the intelligence…

Software Engineering · Computer Science 2023-11-27 Quang-Hung Luu , Huai Liu , Tsong Yueh Chen

Why do users follow moral advice from chatbots? A chatbot is not an authoritative moral advisor, but it can generate seemingly plausible arguments. Users do not follow reasoned more readily than unreasoned advice, though, we find in an…

Human-Computer Interaction · Computer Science 2025-01-06 Sebastian Kruegel , Andreas Ostermaier , Matthias Uhl

Recent advancements in technology have necessitated a paradigm shift in the people use technology necessitating a new research field called Human-Machine collaboration. ChatGPT, an Artificial intelligence (AI) assistive technology, has…

Human-Computer Interaction · Computer Science 2023-10-24 Munachimso Blessing Oguine , Chidera Godsfavor Oguine , Kanyifeechukwu Jane Oguine

Social bots are currently regarded an influential but also somewhat mysterious factor in public discourse and opinion making. They are considered to be capable of massively distributing propaganda in social and online media and their…

Social and Information Networks · Computer Science 2017-06-26 Christian Grimme , Mike Preuss , Lena Adam , Heike Trautmann

Latest developments in Artificial Intelligence (AI) and big data gave rise to Artificial Intelligent agents like Open AI's ChatGPT, which has recently become the fastest growing application since Facebook and WhatsApp. ChatGPT has…

Computers and Society · Computer Science 2023-11-14 Forhan Bin Emdad , Benhur Ravuri , Lateef Ayinde , Mohammad Ishtiaque Rahman