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AI-driven chatbots have become an emerging solution to address psychological distress. Due to the lack of psychotherapeutic data, researchers use dialogues scraped from online peer support forums to train them. But since the responses in…
We study how emojis are used to express solidarity in social media in the context of two major crisis events - a natural disaster, Hurricane Irma in 2017 and terrorist attacks that occurred on November 2015 in Paris. Using annotated…
How does empathy influence creative problem solving? We introduce a computational empathy intervention based on context-specific affective mimicry and perspective taking by a virtual agent appearing in the form of a well-dressed polar bear.…
Text-to-image diffusion models can generate realistic images based on textual inputs, enabling users to convey their opinions visually through language. Meanwhile, within language, emotion plays a crucial role in expressing personal…
Emotion Recognition in Conversations (ERC) is an important and active research area. Recent work has shown the benefits of using multiple modalities (e.g., text, audio, and video) for the ERC task. In a conversation, participants tend to…
In recent years, Internet memes have been widely used in online chatting. Compared with text-based communication, conversations become more expressive and attractive when Internet memes are incorporated. This paper presents our solutions…
Increasing effort is being directed to understanding the personality profiles of highly engaged information systems (IS) developers and the impact of such profiles on development outcomes. However, there has been a lesser degree of…
Software projects thrive on the involvement and contributions of individuals from different backgrounds. However, toxic language and negative interactions can hinder the participation and retention of contributors and alienate newcomers.…
Artificial intelligence based chatbots have brought unprecedented business potential. This study aims to explore consumers trust and response to a text-based chatbot in ecommerce, involving the moderating effects of task complexity and…
Millions of people reach out to digital assistants such as Siri every day, asking for information, making phone calls, seeking assistance, and much more. The expectation is that such assistants should understand the intent of the users…
AI-powered coding assistants are rapidly becoming fixtures in professional IDEs, yet their sustained influence on everyday development remains poorly understood. Prior research has focused on short-term use or self-reported perceptions,…
This paper aims to explore fundamental questions in the era when AI coding assistants like GitHub Copilot are widely adopted: what do developers truly value and criticize in AI coding assistants, and what does this reveal about their needs…
The complex challenge of detecting sarcasm in Arabic speech on social media is increased by the language diversity and the nature of sarcastic expressions. There is a significant gap in the capability of existing models to effectively…
Since cobots (collaborative robots) are increasingly being introduced in industrial environments, being aware of their potential positive and negative impacts on human collaborators is essential. This study guides occupational health…
In software development there is a constant pressure to produce code faster and faster without compromising on quality. New tools supporting developers are created in response to this demand. Currently a new generation of such solutions is…
The proliferation of assistive chatbots offering efficient, personalized communication has driven widespread over-reliance on them for decision-making, information-seeking and everyday tasks. This dependence was found to have adverse…
Emojis are being frequently used in todays digital world to express from simple to complex thoughts more than ever before. Hence, they are also being used in sentiment analysis and targeted marketing campaigns. In this work, we performed…
Notwithstanding several authors have recognised the conceptual key of "politics" as an important component in any Require-ments Engineering (RE) process, practitioners still lack a prag-matic answer on how to deal with the political…
Modern software developers rely on an extensive set of social media tools and communication channels. The adoption of team communication platforms has led to the emergence of conversation-based tools and integrations, many of which are…
AI conversational agents have demonstrated efficacy in social contact interventions for stigma reduction at a low cost. However, the underlying mechanisms of how interaction designs contribute to these effects remain unclear. This study…