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Issue tracking systems are used in the software industry for the facilitation of maintenance activities that keep the software robust and up to date with ever-changing industry requirements. Usually, users report issues that can be…

Software Engineering · Computer Science 2022-02-16 Anas Nadeem , Muhammad Usman Sarwar , Muhammad Zubair Malik

Developers collaboratively discuss, implement, use, and share software entities hosted on software repositories. Proper documentation plays an important role in successful software management and maintenance. Users exploit Issue Tracking…

Software Engineering · Computer Science 2021-09-29 Maliheh Izadi , Kiana Akbari , Abbas Heydarnoori

Software maintenance and evolution involves critical activities for the success of software projects. To support such activities and keep code up-to-date and error-free, software communities make use of issue trackers, i.e., tools for…

Software Engineering · Computer Science 2021-07-22 Rafael Kallis , Andrea Di Sorbo , Gerardo Canfora , Sebastiano Panichella

Software development projects rely on issue tracking systems at the core of tracking maintenance tasks such as bug reports, and enhancement requests. Incoming issue-reports on these issue tracking systems must be managed in an effective…

Software Engineering · Computer Science 2023-09-01 Anas Nadeem , Muhammad Usman Sarwar , Muhammad Zubair Malik

Communities on GitHub often use issue labels as a way of triaging issues by assigning them priority ratings based on how urgently they should be addressed. The labels used are determined by the repository contributors and not standardised…

Software Engineering · Computer Science 2024-05-20 James Caddy , Christoph Treude

Many platforms exploit collaborative tagging to provide their users with faster and more accurate results while searching or navigating. Tags can communicate different concepts such as the main features, technologies, functionality, and the…

Software Engineering · Computer Science 2021-06-15 Maliheh Izadi , Abbas Heydarnoori , Georgios Gousios

Context: Mobile app reviews written by users on app stores or social media are significant resources for app developers.Analyzing app reviews have proved to be useful for many areas of software engineering (e.g., requirement engineering,…

Software Engineering · Computer Science 2022-04-08 Mohammad Abdul Hadi , Fatemeh H. Fard

In the realm of artificial intelligence, where a vast majority of data is unstructured, obtaining substantial amounts of labeled data to train supervised machine learning models poses a significant challenge. To address this, we delve into…

Machine Learning · Computer Science 2024-01-19 Natan Vidra , Thomas Clifford , Katherine Jijo , Eden Chung , Liang Zhang

Annotation guidelines used to guide the annotation of training and evaluation datasets can have a considerable impact on the quality of machine learning models. In this study, we explore the effects of annotation guidelines on the quality…

Information Retrieval · Computer Science 2018-10-15 Faiz Ali Shah , Kairit Sirts , Dietmar Pfahl

GitHub is the most widely used platform for software maintenance in the open-source community. Developers report issues on GitHub from time to time while facing difficulties. Having labels on those issues can help developers easily address…

Software Engineering · Computer Science 2025-07-28 Amir Hossain Raaj , Fairuz Nawer Meem , Sadia Afrin Mim

Building high-quality datasets and labeling query-document relevance are essential yet resource-intensive tasks, requiring detailed guidelines and substantial effort from human annotators. This paper explores the use of small, fine-tuned…

Information Retrieval · Computer Science 2025-04-15 Quentin Fitte-Rey , Matyas Amrouche , Romain Deveaud

We propose InsightNet, a novel approach for the automated extraction of structured insights from customer reviews. Our end-to-end machine learning framework is designed to overcome the limitations of current solutions, including the absence…

Computation and Language · Computer Science 2024-05-14 Sandeep Sricharan Mukku , Manan Soni , Jitenkumar Rana , Chetan Aggarwal , Promod Yenigalla , Rashmi Patange , Shyam Mohan

The number of applications in Google Play has increased dramatically in recent years. On Google Play, users can write detailed reviews and rate apps, with these ratings significantly influencing app success and download numbers. Reviews…

Software Engineering · Computer Science 2025-04-15 Mohsen Jafari , Forough Majidi , Abbas Heydarnoori

With the rapid growth of software scale and complexity, a large number of bug reports are submitted to the bug tracking system. In order to speed up defect repair, these reports need to be accurately classified so that they can be sent to…

Software Engineering · Computer Science 2022-08-03 Fanqi Meng , Xuesong Wang , Jingdong Wang , Peifang Wang

More and more users and developers are using Issue Tracking Systems (ITSs) to report issues, including bugs, feature requests, enhancement suggestions, etc. Different information, however, is gathered from users when issues are reported on…

Software Engineering · Computer Science 2019-09-04 Yuxiang Zhu , Minxue Pan , Yu Pei , Tian Zhang

Context: Learning-based automatic program repair techniques are showing promise to provide quality fix suggestions for detected bugs in the source code of the software. These tools mostly exploit historical data of buggy and fixed code…

Software Engineering · Computer Science 2020-10-07 Faria Huq , Masum Hasan , Mahim Anzum Haque Pantho , Sazan Mahbub , Anindya Iqbal , Toufique Ahmed

Context: Code reviews are essential for maintaining software quality, yet many human review comments suffer from issues such as redundancy, vagueness, or lack of constructiveness. These types of comments may slow down feedback and obscure…

Software Engineering · Computer Science 2026-04-28 Semih Çağlar , Şükrü Eren Gökırmak , Eray Tüzün

Failure to consider the characteristics, limitations, and abilities of diverse end-users during mobile apps development may lead to problems for end-users such as accessibility and usability issues. We refer to this class of problems as…

Software Engineering · Computer Science 2022-10-05 Hourieh Khalajzadeh , Mojtaba Shahin , Humphrey O. Obie , Pragya Agrawal , John Grundy

Context: As mobile applications (Apps) widely spread over our society and life, various personal information is constantly demanded by Apps in exchange for more intelligent and customized functionality. An increasing number of users are…

Software Engineering · Computer Science 2023-10-12 Jianzhang Zhang , Jinping Hua , Yiyang Chen , Nan Niu , Chuang Liu

Software repository hosting services contain large amounts of open-source software, with GitHub hosting more than 100 million repositories, from new to established ones. Given this vast amount of projects, there is a pressing need for a…

Software Engineering · Computer Science 2021-03-17 Cezar Sas , Andrea Capiluppi
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