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Conversational Recommender Systems (CRSs) have garnered attention as a novel approach to delivering personalized recommendations through multi-turn dialogues. This review developed a taxonomy framework to systematically categorize relevant…

Human-Computer Interaction · Computer Science 2025-06-26 Haoran Zhang , Xin Zhao , Jinze Chen , Junpeng Guo

Large Language Models (LLMs) have emerged as powerful tools in the field of Natural Language Processing (NLP) and have recently gained significant attention in the domain of Recommendation Systems (RS). These models, trained on massive…

Information Retrieval · Computer Science 2024-06-19 Likang Wu , Zhi Zheng , Zhaopeng Qiu , Hao Wang , Hongchao Gu , Tingjia Shen , Chuan Qin , Chen Zhu , Hengshu Zhu , Qi Liu , Hui Xiong , Enhong Chen

Conversational recommender systems (CRSs) integrate both recommendation and dialogue tasks, making their evaluation uniquely challenging. Existing approaches primarily assess CRS performance by separately evaluating item recommendation and…

Information Retrieval · Computer Science 2026-01-27 Nuo Chen , Quanyu Dai , Xiaoyu Dong , Piaohong Wang , Qinglin Jia , Zhaocheng Du , Zhenhua Dong , Xiao-Ming Wu

Large language models (LLMs) have achieved remarkable progress in the field of natural language processing (NLP), demonstrating remarkable abilities in producing text that resembles human language for various tasks. This opens up new…

Information Retrieval · Computer Science 2024-06-05 Jianghao Lin , Xinyi Dai , Rong Shan , Bo Chen , Ruiming Tang , Yong Yu , Weinan Zhang

Conventional recommendation systems (RSs) are typically optimized to enhance performance metrics uniformly across all training samples. This makes it hard for data-driven RSs to cater to a diverse set of users due to the varying properties…

Information Retrieval · Computer Science 2024-05-03 Kirandeep Kaur , Chirag Shah

Inspired by the exceptional general intelligence of Large Language Models (LLMs), researchers have begun to explore their application in pioneering the next generation of recommender systems - systems that are conversational, explainable,…

Information Retrieval · Computer Science 2024-08-06 Wensheng Lu , Jianxun Lian , Wei Zhang , Guanghua Li , Mingyang Zhou , Hao Liao , Xing Xie

Sequential Recommender Systems (SRS), which model a user's interaction history to predict the next item of interest, are widely used in various applications. However, existing SRS often struggle with low-popularity items, a challenge known…

Information Retrieval · Computer Science 2024-12-24 Qidong Liu , Xian Wu , Wanyu Wang , Yejing Wang , Yuanshao Zhu , Xiangyu Zhao , Feng Tian , Yefeng Zheng

Conversational Recommender Systems (CRSs) aim to provide personalized recommendations by capturing user preferences through interactive dialogues. Explainability in CRSs is crucial as it enables users to understand the reasoning behind…

Computation and Language · Computer Science 2025-10-03 Zhangchi Qiu , Linhao Luo , Shirui Pan , Alan Wee-Chung Liew

Conversational Recommender System (CRS) leverages real-time feedback from users to dynamically model their preferences, thereby enhancing the system's ability to provide personalized recommendations and improving the overall user…

Human-Computer Interaction · Computer Science 2024-05-15 Lixi Zhu , Xiaowen Huang , Jitao Sang

This paper aims to efficiently enable large language models (LLMs) to use external knowledge and goal guidance in conversational recommender system (CRS) tasks. Advanced LLMs (e.g., ChatGPT) are limited in domain-specific CRS tasks for 1)…

Computation and Language · Computer Science 2024-05-06 Chuang Li , Yang Deng , Hengchang Hu , Min-Yen Kan , Haizhou Li

Conversational recommender systems (CRS) aim to recommend relevant items to users by eliciting user preference through natural language conversation. Prior work often utilizes external knowledge graphs for items' semantic information, a…

Computation and Language · Computer Science 2024-02-27 Mathieu Ravaut , Hao Zhang , Lu Xu , Aixin Sun , Yong Liu

Conversational recommender systems (CRSs) enhance recommendation quality by engaging users in multi-turn dialogues, capturing nuanced preferences through natural language interactions. However, these systems often face the false negative…

Information Retrieval · Computer Science 2025-08-11 Haozhe Xu , Xiaohua Wang , Changze Lv , Xiaoqing Zheng

Conversational recommender systems (CRSs) aim to capture user preferences and provide personalized recommendations through multi-round natural language dialogues. However, most existing CRS models mainly focus on dialogue comprehension and…

Information Retrieval · Computer Science 2024-07-09 Yunjia Xi , Weiwen Liu , Jianghao Lin , Bo Chen , Ruiming Tang , Weinan Zhang , Yong Yu

Collaborative filtering recommender systems (CF-RecSys) have shown successive results in enhancing the user experience on social media and e-commerce platforms. However, as CF-RecSys struggles under cold scenarios with sparse user-item…

Information Retrieval · Computer Science 2024-06-04 Sein Kim , Hongseok Kang , Seungyoon Choi , Donghyun Kim , Minchul Yang , Chanyoung Park

In this paper, we present a systematic effort to design, evaluate, and implement a realistic conversational recommender system (CRS). The objective of our system is to allow users to input free-form text to request recommendations, and then…

Artificial Intelligence · Computer Science 2025-01-03 Se-eun Yoon , Xiaokai Wei , Yexi Jiang , Rachit Pareek , Frank Ong , Kevin Gao , Julian McAuley , Michelle Gong

Large language models (LLMs) are reshaping the recommender system paradigm by enabling users to express preferences and receive recommendations through conversations. Yet, aligning LLMs to the recommendation task remains challenging:…

Information Retrieval · Computer Science 2026-02-17 Yaochen Zhu , Harald Steck , Dawen Liang , Yinhan He , Vito Ostuni , Jundong Li , Nathan Kallus

Conversational Recommender Systems (CRSs) aim to elicit user preferences via natural dialogue to provide suitable item recommendations. However, current CRSs often deviate from realistic human interactions by rapidly recommending items in…

Information Retrieval · Computer Science 2025-09-01 Manato Tajiri , Michimasa Inaba

Sequential recommender systems (SRS) aim to predict users' subsequent choices based on their historical interactions and have found applications in diverse fields such as e-commerce and social media. However, in real-world systems, most…

Information Retrieval · Computer Science 2024-11-04 Qidong Liu , Xian Wu , Yejing Wang , Zijian Zhang , Feng Tian , Yefeng Zheng , Xiangyu Zhao

Large Language Models (LLMs) have demonstrated great potential in Conversational Recommender Systems (CRS). However, the application of LLMs to CRS has exposed a notable discrepancy in behavior between LLM-based CRS and human recommenders:…

Information Retrieval · Computer Science 2024-10-21 Dayu Yang , Fumian Chen , Hui Fang

Sequential Recommendation (SR) task involves predicting the next item a user is likely to interact with, given their past interactions. The SR models examine the sequence of a user's actions to discern more complex behavioral patterns and…

Information Retrieval · Computer Science 2025-04-22 Wujiang Xu , Qitian Wu , Zujie Liang , Jiaojiao Han , Xuying Ning , Yunxiao Shi , Wenfang Lin , Yongfeng Zhang