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Related papers: Exploring ChatGPT's Empathic Abilities

200 papers

This paper investigates the empathetic responding capabilities of ChatGPT, particularly its latest iteration, GPT-4, in comparison to human-generated responses to a wide range of emotional scenarios, both positive and negative. We employ a…

Human-Computer Interaction · Computer Science 2024-03-12 Anuradha Welivita , Pearl Pu

As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…

Human-Computer Interaction · Computer Science 2025-03-10 Tingting Liu , Salvatore Giorgi , Ankit Aich , Allison Lahnala , Brenda Curtis , Lyle Ungar , João Sedoc

Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…

Human-Computer Interaction · Computer Science 2020-12-17 Sarada Devaram

Social interactions promote well-being, yet barriers like geographic distance, time limitations, and mental health conditions can limit face-to-face interactions. Emotionally responsive AI systems, such as chatbots, offer new opportunities…

Human-Computer Interaction · Computer Science 2025-10-28 Mahnaz Roshanaei , Rezvaneh Rezapour , Magy Seif El-Nasr

Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…

Computation and Language · Computer Science 2021-10-11 Jiun-Hao Jhan , Chao-Peng Liu , Shyh-Kang Jeng , Hung-Yi Lee

This study investigates the development and assessment of an artificial human designed as a conversational AI chatbot, focusing on its role as a clinical psychologist. The project involved creating a specialized chatbot using the…

Human-Computer Interaction · Computer Science 2025-03-24 Birger Moell

A recent trend in the domain of open-domain conversational agents is enabling them to converse empathetically to emotional prompts. Current approaches either follow an end-to-end approach or condition the responses on similar emotion labels…

Computation and Language · Computer Science 2023-05-18 Anuradha Welivita , Pearl Pu

Existing English-teaching chatbots rarely incorporate empathy explicitly in their feedback, but empathetic feedback could help keep students engaged and reduce learner anxiety. Toward this end, we propose the task of negative emotion…

Computation and Language · Computer Science 2024-04-23 Li Siyan , Teresa Shao , Zhou Yu , Julia Hirschberg

This technical report explores the ability of ChatGPT in recognizing emotions from text, which can be the basis of various applications like interactive chatbots, data annotation, and mental health analysis. While prior research has shown…

Robotics · Computer Science 2023-12-05 Naoki Wake , Atsushi Kanehira , Kazuhiro Sasabuchi , Jun Takamatsu , Katsushi Ikeuchi

This research examines how the emotional tone of human-AI interactions shapes ChatGPT and human behavior. In a between-subject experiment, we asked participants to express a specific emotion while working with ChatGPT (GPT-4.0) on two…

Computation and Language · Computer Science 2026-01-09 Florence Bernays , Marco Henriques Pereira , Jochen Menges

Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…

Computation and Language · Computer Science 2021-05-26 Yanran Li , Ke Li , Hongke Ning , xiaoqiang Xia , Yalong Guo , Chen Wei , Jianwei Cui , Bin Wang

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

Computation and Language · Computer Science 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

Empathy is a cognitive and emotional reaction to an observed situation of others. Empathy has recently attracted interest because it has numerous applications in psychology and AI, but it is unclear how different forms of empathy (e.g.,…

Computation and Language · Computer Science 2022-05-26 Damilola Omitaomu , Shabnam Tafreshi , Tingting Liu , Sven Buechel , Chris Callison-Burch , Johannes Eichstaedt , Lyle Ungar , João Sedoc

As AI chatbots see increased adoption and integration into everyday life, questions have been raised about the potential impact of human-like or anthropomorphic AI on users. In this work, we investigate the extent to which interactions with…

The interplay between artificial intelligence (AI) and psychology, particularly in personality assessment, represents an important emerging area of research. Accurate personality trait estimation is crucial not only for enhancing…

Computers and Society · Computer Science 2024-08-02 Erik Derner , Dalibor Kučera , Nuria Oliver , Jan Zahálka

This report presents a study on the emotional dialogue capability of ChatGPT, an advanced language model developed by OpenAI. The study evaluates the performance of ChatGPT on emotional dialogue understanding and generation through a series…

Computation and Language · Computer Science 2023-04-20 Weixiang Zhao , Yanyan Zhao , Xin Lu , Shilong Wang , Yanpeng Tong , Bing Qin

ChatGPT has shown its great power in text processing, including its reasoning ability from text reading. However, there has not been any direct comparison between human readers and ChatGPT in reasoning ability related to text reading. This…

Computation and Language · Computer Science 2023-11-20 Tongquan Zhou , Yao Zhang , Siyi Cao , Yulu Li , Tao Wang

Background: Empathy is widely recognized for improving patient outcomes, including reduced pain and anxiety and improved satisfaction, and its absence can cause harm. Meanwhile, use of artificial intelligence (AI)-based chatbots in…

Human-Computer Interaction · Computer Science 2026-02-06 Alastair Howcroft , Amber Bennett-Weston , Ahmad Khan , Joseff Griffiths , Simon Gay , Jeremy Howick

As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that humans should avoid engaging in emotional conversations…

Human-Computer Interaction · Computer Science 2020-09-18 Ekaterina Svikhnushina , Pearl Pu

This paper proposes using ChatGPT, an innovative technology with various applications, as an assistant for psychotherapy. ChatGPT can serve as a patient information collector, a companion for patients in between therapy sessions, and an…

Human-Computer Interaction · Computer Science 2023-04-21 Mahshid Eshghie , Mojtaba Eshghie
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