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Textual escalation detection has been widely applied to e-commerce companies' customer service systems to pre-alert and prevent potential conflicts. Similarly, in public areas such as airports and train stations, where many impersonal…
Research on Speech Emotion Recognition (SER) often faces challenges such as the lack of large-scale public datasets and limited generalization capability when dealing with data from different distributions. To solve this problem, this paper…
We revisit the INTERSPEECH 2009 Emotion Challenge -- the first ever speech emotion recognition (SER) challenge -- and evaluate a series of deep learning models that are representative of the major advances in SER research in the time since…
We propose a novel transfer learning method for speech emotion recognition allowing us to obtain promising results when only few training data is available. With as low as 125 examples per emotion class, we were able to reach a higher…
Speech Emotion Recognition (SER) is a challenging task due to limited data and blurred boundaries of certain emotions. In this paper, we present a comprehensive approach to improve the SER performance throughout the model lifecycle,…
Robust speech emotion recognition relies on the quality of the speech features. We present speech features enhancement strategy that improves speech emotion recognition. We used the INTERSPEECH 2010 challenge feature-set. We identified…
State-of-the-art transformer models for Speech Emotion Recognition (SER) rely on temporal feature aggregation, yet advanced pooling methods remain underexplored. We systematically benchmark pooling strategies, including Multi-Query…
Emotion recognition or emotion prediction is a higher approach or a special case of sentiment analysis. In this task, the result is not produced in terms of either polarity: positive or negative or in the form of rating (from 1 to 5) but of…
Humans modify their facial expressions in order to communicate their internal states and sometimes to mislead observers regarding their true emotional states. Evidence in experimental psychology shows that discriminative facial responses…
In VR interactions with embodied conversational agents, users' emotional intent is often conveyed more by how something is said than by what is said. However, most VR agent pipelines rely on speech-to-text processing, discarding prosodic…
The goal of our research is to automatically retrieve the satisfaction and the frustration in real-life call-center conversations. This study focuses an industrial application in which the customer satisfaction is continuously tracked down…
Affective Computing (AC) is essential for advancing Artificial General Intelligence (AGI), with emotion recognition serving as a key component. However, human emotions are inherently dynamic, influenced not only by an individual's…
Speech signals are subjected to more acoustic interference and emotional factors than other signals. Noisy emotion-riddled speech data is a challenge for real-time speech processing applications. It is essential to find an effective way to…
Alongside acoustic information, linguistic features based on speech transcripts have been proven useful in Speech Emotion Recognition (SER). However, due to the scarcity of emotion labelled data and the difficulty of recognizing emotional…
Automated emotion recognition in speech is a long-standing problem. While early work on emotion recognition relied on hand-crafted features and simple classifiers, the field has now embraced end-to-end feature learning and classification…
Emotion Recognition in Conversation is a core component of affective computing, while current resources of sign language emotion datasets primarily focus on isolated sentences and lack conversational context. Models trained exclusively on…
Speech emotion recognition (SER) has received a great deal of attention in recent years in the context of spontaneous conversations. While there have been notable results on datasets like the well known corpus of naturalistic dyadic…
While modern Automatic Speech Recognition (ASR) systems achieve high accuracy on benchmark corpora, their performance often degrades when there is real-world variability. This work focuses on variability arising due to accented,…
Expressing and identifying emotions through facial and physical expressions is a significant part of social interaction. Emotion recognition is an essential task in computer vision due to its various applications and mainly for allowing a…
Automatic Emotion Detection (ED) aims to build systems to identify users' emotions automatically. This field has the potential to enhance HCI, creating an individualised experience for the user. However, ED systems tend to perform poorly on…