Related papers: Utilisation of open intent recognition models for …
Large language models (LLMs) are rapidly emerging in Artificial Intelligence (AI) applications, especially in the fields of natural language processing and generative AI. Not limited to text generation applications, these models inherently…
In the rapidly evolving landscape of large language models (LLMs), most research has primarily viewed them as independent individuals, focusing on assessing their capabilities through standardized benchmarks and enhancing their general…
Artificial intelligence (AI) provides many opportunities to improve private and public life. Discovering patterns and structures in large troves of data in an automated manner is a core component of data science, and currently drives…
Given that there are a variety of stakeholders involved in, and affected by, decisions from machine learning (ML) models, it is important to consider that different stakeholders have different transparency needs. Previous work found that…
The intent recognition is an essential algorithm of any conversational AI application. It is responsible for the classification of an input message into meaningful classes. In many bot development platforms, we can configure the NLU…
Customers' emotions play a vital role in the service industry. The better frontline personnel understand the customer, the better the service they can provide. As human emotions generate certain (unintentional) bodily reactions, such as…
With the growth of the economy and society, enterprises, especially in the FinTech industry, have increasing demands of outbound calls for customers such as debt collection, marketing, anti-fraud calls, and so on. But a large amount of…
The challenge of each organization is how they adapt to the shift of more complex technology such as mobile, big data, interconnected world, and the Internet of things. In order to achieve their objective, they must understand how to take…
Chat interfaces for intelligent tutoring systems (ITSs) enable interactivity and flexibility. However, when students interact with chat interfaces, they expect dialogue-driven navigation from the system and can express frustration and…
About 32% of a software practitioners' day involves seeking and using information to support task completion. Although the information needs of software practitioners have been studied extensively, the impact of AI-assisted tools on their…
Intent-Based Networking (IBN) presents a paradigm shift for network management, by promising to align intents and business objectives with network operations--in an automated manner. However, its practical realization is challenging: 1)…
The increasing prevalence of Artificial Intelligence (AI) in safety-critical contexts such as air-traffic control leads to systems that are practical and efficient, and to some extent explainable to humans to be trusted and accepted. The…
Assistive shared-control robots have the potential to transform the lives of millions of people afflicted with severe motor impairments. The usefulness of shared-control robots typically relies on the underlying autonomy's ability to infer…
This contribution explores how the integration of Artificial Intelligence (AI) into organizational practices can be effectively framed through a socio-technical perspective to comply with the requirements of Human-centered AI (HCAI).…
AI is increasingly being offered 'as a service' (AIaaS). This entails service providers offering customers access to pre-built AI models and services, for tasks such as object recognition, text translation, text-to-voice conversion, and…
Current language model-driven agents often lack mechanisms for effective user participation, which is crucial given the vagueness commonly found in user instructions. Although adept at devising strategies and performing tasks, these agents…
The rapid advancements in artificial intelligence (AI) have presented new opportunities for enhancing efficiency and economic competitiveness across various industries, espcially in banking. Machine learning (ML), as a subset of artificial…
In modern dynamic constantly developing society, more and more people suffer from chronic and serious diseases and doctors and patients need special and sophisticated medical and health support. Accordingly, prominent health stakeholders…
Customer service is the lifeblood of any business. Excellent customer service not only generates return business but also creates new customers. Looking at the demanding market to provide a 24/7 service to customers, many organisations are…
The increased adoption of Artificial Intelligence (AI) presents an opportunity to solve many socio-economic and environmental challenges; however, this cannot happen without securing AI-enabled technologies. In recent years, most AI models…