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This work focuses on the context of software explainability, which is the production of software capable of explaining to users the dynamics that govern its internal functioning. User models that include information about their requirements…

Human-Computer Interaction · Computer Science 2021-12-06 Henrique Ramos , Mateus Fonseca , Lesandro Ponciano

The sustainability of open source software (OSS) projects hinges on contributor retention. Interpersonal challenges can inhibit a feeling of welcomeness among contributors, particularly from underrepresented groups, which impacts their…

Software Engineering · Computer Science 2024-11-05 Bianca Trinkenreich , Zixuan Feng , Rudrajit Choudhuri , Marco Gerosa , Anita Sarma , Igor Steinmacher

\textbf{Context:} Empathy is increasingly recognized as a critical human capability for software engineers, supporting collaboration, ethical awareness, and user-centered design. While many disciplines have long explored empathy as part of…

Software Engineering · Computer Science 2026-03-10 Matheus de Morais Leca , Kim Johnston , Ronnie de Souza Santos

Responsiveness in large language model (LLM) applications is widely assumed to be critical, yet the impact of latency on user behavior and perception of output quality has not been systematically explored. We report a controlled experiment…

Human-Computer Interaction · Computer Science 2026-04-09 Felicia Fang-Yi Tan , Moritz A. Messerschmidt , Wen Yin , Oded Nov

Making the hit effect satisfy players is a long-standing problem faced by action game designers. However, no research systematically analyzed which game design elements affect such game feel. There is not even a term to describe it. So, we…

Human-Computer Interaction · Computer Science 2022-08-23 Zhonghao Lin , Haihan Duan , Zikai Alex Wen , Wei Cai

This mixed-methods inquiry examined four domains that shape university students' trust in ChatGPT: user attributes, seven delineated trust dimensions, task context, and perceived societal impact. Data were collected through a survey of 115…

Human-Computer Interaction · Computer Science 2025-07-08 Kadija Bouyzourn , Alexandra Birch

Studies show that interactions with an AI system fosters trust in human users towards AI. An often overlooked element of such interaction dynamics is the (sense of) urgency when the human user is prompted by an AI agent, e.g., for advice or…

Artificial Intelligence · Computer Science 2026-04-10 Baran Shajari , Xiaoran Liu , Kyanna Dagenais , Istvan David

Software engineering is a highly dynamic discipline. Hence, as times change, so too might our beliefs about core processes in this field. This paper checks some five beliefs that originated in the past decades that comment on the…

Software Engineering · Computer Science 2021-05-26 N. C. Shrikanth , William Nichols , Fahmid Morshed Fahid , Tim Menzies

Code review is a socio-technical practice, yet how software engineers engage in Large Language Model (LLM)-assisted code reviews compared to human peer-led reviews is less understood. We report a two-phase qualitative study with 20 software…

Software Engineering · Computer Science 2025-12-08 Adam Alami , Nathan Cassee , Thiago Rocha Silva , Elda Paja , Neil A. Ernst

Personas are crucial in software development processes, particularly in agile settings. However, no effective tools are available for generating personas from user feedback in agile software development processes. To fill this gap, we…

Software Engineering · Computer Science 2023-08-24 Xishuo Zhang , Lin Liu , Yi Wang , Xiao Liu , Hailong Wang , Anqi Ren , Chetan Arora

The growing popularity of AI writing assistants presents exciting opportunities to craft tools that cater to diverse user needs. This study explores how personality shapes preferences for AI writing companions and how personalized designs…

Human-Computer Interaction · Computer Science 2025-09-16 Mengke Wu , Kexin Quan , Weizi Liu , Mike Yao , Jessie Chin

User feedback has grown in importance for organizations to improve software products. Prior studies focused primarily on feedback collection and reported a high-level overview of the processes, often overlooking how practitioners reason…

Software Engineering · Computer Science 2023-09-15 Ze Shi Li , Nowshin Nawar Arony , Kezia Devathasan , Manish Sihag , Neil Ernst , Daniela Damian

With the different roles that AI is expected to play in human life, imbuing large language models (LLMs) with different personalities has attracted increasing research interests. While the "personification" enhances human experiences of…

Artificial Intelligence · Computer Science 2025-09-22 Shuo Wang , Renhao Li , Xi Chen , Yulin Yuan , Derek F. Wong , Min Yang

Although there are many automated software testing suites, they usually focus on unit, system, and interface testing. However, especially software updates such as new security features have the potential to diminish user experience. In this…

Software Engineering · Computer Science 2021-04-09 Chidera Biringa , Gokhan Kul

Conversational recommender systems (CRSs) imitate human advisors to assist users in finding items through conversations and have recently gained increasing attention in domains such as media and e-commerce. Like in human communication,…

Human-Computer Interaction · Computer Science 2022-03-25 Wanling Cai , Yucheng Jin , Li Chen

The concept of privacy is inherently intertwined with human attitudes and behaviours, as most computer systems are primarily designed for human use. Especially in the case of Recommender Systems, which feed on information provided by…

Computers and Society · Computer Science 2018-05-23 Sanchit Alekh

Personalized dialogue systems have advanced considerably with the integration of user-specific personas into large language models (LLMs). However, while LLMs can effectively generate personalized responses, the influence of persona…

Computation and Language · Computer Science 2025-06-03 Yonghyun Jun , Hwanhee Lee

Developers experience a wide range of emotions during programming tasks, which may have an impact on job performance. In this paper, we present an empirical study aimed at (i) investigating the link between emotion and progress, (ii)…

Software Engineering · Computer Science 2021-05-07 Daniela Girardi , Nicole Novielli , Davide Fucci , Filippo Lanubile

Software review text fragments have considerably valuable information about users experience. It includes a huge set of properties including the software quality. Opinion mining or sentiment analysis is concerned with analyzing textual user…

Computation and Language · Computer Science 2016-02-08 Issa Atoum , Ahmed Otoom

We describe an empirical study of the usage of a mobility self-tracking app, SensibleJournal 2014, which provides personal mobility information to N=796 participants as part of a large mobile sensing study. Specifically, we report on the…

Computers and Society · Computer Science 2016-08-08 Georgios Chatzigeorgakidis , Andrea Cuttone , Sune Lehmann , Jakob Eg Larsen
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