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This paper presents our task-oriented dialog system UBAR which models task-oriented dialogs on a dialog session level. Specifically, UBAR is acquired by fine-tuning the large pre-trained unidirectional language model GPT-2 on the sequence…

Computation and Language · Computer Science 2021-03-19 Yunyi Yang , Yunhao Li , Xiaojun Quan

An indispensable component in task-oriented dialogue systems is the dialogue state tracker, which keeps track of users' intentions in the course of conversation. The typical approach towards this goal is to fill in multiple pre-defined…

Computation and Language · Computer Science 2021-01-26 Fanghua Ye , Jarana Manotumruksa , Qiang Zhang , Shenghui Li , Emine Yilmaz

Existing approaches to Dialogue State Tracking (DST) rely on turn level dialogue state annotations, which are expensive to acquire in large scale. In call centers, for tasks like managing bookings or subscriptions, the user goal can be…

Computation and Language · Computer Science 2021-01-29 Shuailong Liang , Lahari Poddar , Gyuri Szarvas

In an end-to-end dialog system, the aim of dialog state tracking is to accurately estimate a compact representation of the current dialog status from a sequence of noisy observations produced by the speech recognition and the natural…

Computation and Language · Computer Science 2017-03-06 Julien Perez , Fei Liu

Dialogue State Tracking (DST) is a core component of virtual assistants such as Alexa or Siri. To accomplish various tasks, these assistants need to support an increasing number of services and APIs. The Schema-Guided State Tracking track…

Computation and Language · Computer Science 2020-02-10 Pavel Gulyaev , Eugenia Elistratova , Vasily Konovalov , Yuri Kuratov , Leonid Pugachev , Mikhail Burtsev

The traditional Dialogue State Tracking (DST) problem aims to track user preferences and intents in user-agent conversations. While sufficient for task-oriented dialogue systems supporting narrow domain applications, the advent of Large…

Computation and Language · Computer Science 2023-09-19 Sarkar Snigdha Sarathi Das , Chirag Shah , Mengting Wan , Jennifer Neville , Longqi Yang , Reid Andersen , Georg Buscher , Tara Safavi

Dialogue State Tracking (DST) is of paramount importance in ensuring accurate tracking of user goals and system actions within task-oriented dialogue systems. The emergence of large language models (LLMs) such as GPT3 and ChatGPT has…

Computation and Language · Computer Science 2023-10-24 Yujie Feng , Zexin Lu , Bo Liu , Liming Zhan , Xiao-Ming Wu

Tracking dialogue states is an essential topic in task-oriented dialogue systems, which involve filling in the necessary information in pre-defined slots corresponding to a schema. While general pre-trained language models have been shown…

Computation and Language · Computer Science 2023-11-14 Ruolin Su , Ting-Wei Wu , Biing-Hwang Juang

Dialogue summarization involves a wide range of scenarios and domains. However, existing methods generally only apply to specific scenarios or domains. In this study, we propose a new pre-trained model specifically designed for…

Computation and Language · Computer Science 2023-10-17 Weixiao Zhou , Gengyao Li , Xianfu Cheng , Xinnian Liang , Junnan Zhu , Feifei Zhai , Zhoujun Li

Dialogue policy optimization often obtains feedback until task completion in task-oriented dialogue systems. This is insufficient for training intermediate dialogue turns since supervision signals (or rewards) are only provided at the end…

Computation and Language · Computer Science 2020-05-12 Xinting Huang , Jianzhong Qi , Yu Sun , Rui Zhang

This work investigates the task-oriented dialogue problem in mixed-domain settings. We study the effect of alternating between different domains in sequences of dialogue turns using two related state-of-the-art dialogue systems. We first…

Computation and Language · Computer Science 2019-09-06 Tho Luong Chi , Phuong Le-Hong

Neural Chat Translation (NCT) aims to translate conversational text into different languages. Existing methods mainly focus on modeling the bilingual dialogue characteristics (e.g., coherence) to improve chat translation via multi-task…

Computation and Language · Computer Science 2022-05-11 Yunlong Liang , Fandong Meng , Jinan Xu , Yufeng Chen , Jie Zhou

Dialog State Tracking (DST) is one of the most crucial modules for goal-oriented dialogue systems. In this paper, we introduce FastSGT (Fast Schema Guided Tracker), a fast and robust BERT-based model for state tracking in goal-oriented…

Machine Learning · Computer Science 2020-08-31 Vahid Noroozi , Yang Zhang , Evelina Bakhturina , Tomasz Kornuta

In Task-Oriented Dialogue (TOD) systems, correctly updating the system's understanding of the user's requests (\textit{a.k.a} dialogue state tracking) is key to a smooth interaction. Traditionally, TOD systems perform this update in three…

Computation and Language · Computer Science 2024-07-02 Lucas Druart , Valentin Vielzeuf , Yannick Estève

This paper is concerned with dialogue state tracking (DST) in a task-oriented dialogue system. Building a DST module that is highly effective is still a challenging issue, although significant progresses have been made recently. This paper…

Computation and Language · Computer Science 2021-06-01 Yue Feng , Yang Wang , Hang Li

Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging…

Computation and Language · Computer Science 2021-05-04 Kai Sun , Seungwhan Moon , Paul Crook , Stephen Roller , Becka Silvert , Bing Liu , Zhiguang Wang , Honglei Liu , Eunjoon Cho , Claire Cardie

A major bottleneck for building statistical spoken dialogue systems for new domains and applications is the need for large amounts of training data. To address this problem, we adopt the multi-dimensional approach to dialogue management and…

Computation and Language · Computer Science 2022-04-15 Simon Keizer , Norbert Braunschweiler , Svetlana Stoyanchev , Rama Doddipatla

Within Dialogue Modeling research in AI and NLP, considerable attention has been spent on ``dialogue state tracking'' (DST), which is the ability to update the representations of the speaker's needs at each turn in the dialogue by taking…

Sequence-to-sequence models have been applied to a wide variety of NLP tasks, but how to properly use them for dialogue state tracking has not been systematically investigated. In this paper, we study this problem from the perspectives of…

Computation and Language · Computer Science 2021-09-09 Jeffrey Zhao , Mahdis Mahdieh , Ye Zhang , Yuan Cao , Yonghui Wu

In this paper, we propose to formulate the task-oriented dialogue system as the purely natural language generation task, so as to fully leverage the large-scale pre-trained models like GPT-2 and simplify complicated delexicalization…

Computation and Language · Computer Science 2022-04-26 Weizhi Wang , Zhirui Zhang , Junliang Guo , Yinpei Dai , Boxing Chen , Weihua Luo