Related papers: Chatbots to ChatGPT in a Cybersecurity Space: Evol…
The development of natural language processing algorithms and the explosive growth of conversational data are encouraging researches on the human-computer conversation. Still, getting qualified conversational data on a large scale is…
Despite recent advances in Artificial Intelligence, the use of chatbot technology in customer service continues to face adoption hurdles. This paper explores reasons for these adoption hurdles and tests several service design levers to…
This paper aims at a brief overview of the main impact of ChatGTP in the scientific field of programming and learning/education in computer science. It lists, covers and documents from the literature the major issues that have been…
The release of the large language model based chatbot ChatGPT in November 2022 has brought considerable attention to the subject of artificial intelligence, not only in the public. From the perspective of higher education, ChatGPT…
With the rapid evolution of Natural Language Processing (NLP), Large Language Models (LLMs) like ChatGPT have emerged as powerful tools capable of transforming various sectors. Their vast knowledge base and dynamic interaction capabilities…
Artificial intelligence (AI) as a disruptive technology is not new. However, its recent evolution, engineered by technological transformation, big data analytics, and quantum computing, produces conversational and generative AI (CGAI/GenAI)…
The rapid advancement of artificial intelligence (AI) has reshaped the field of natural language processing (NLP), with models like OpenAI ChatGPT and DeepSeek AI. Although ChatGPT established a strong foundation for conversational AI,…
The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…
Upon release, ChatGPT3.5 shocked the software engineering community by its ability to generate answers to specialized questions about coding. Immediately, many educators wondered if it was possible to use the chatbot as a support tool that…
The advanced capabilities of Large Language Models (LLMs) have made them invaluable across various applications, from conversational agents and content creation to data analysis, research, and innovation. However, their effectiveness and…
Since its launch, ChatGPT has achieved remarkable success as a versatile conversational AI platform, drawing millions of users worldwide and garnering widespread recognition across academic, industrial, and general communities. This paper…
The proliferation of assistive chatbots offering efficient, personalized communication has driven widespread over-reliance on them for decision-making, information-seeking and everyday tasks. This dependence was found to have adverse…
Chatbots' growing popularity has brought new challenges to HCI, having changed the patterns of human interactions with computers. The increasing need to approximate conversational interaction styles raises expectations for chatbots to…
The conversational artificial-intelligence (AI) technology ChatGPT has become one of the most widely used natural language processing tools. With thousands of published papers demonstrating its applications across various industries and…
LLM-driven chatbots like ChatGPT have created large volumes of conversational data, but little is known about how user privacy expectations are evolving with this technology. We conduct a survey experiment with 300 US ChatGPT users to…
Artificial Intelligence (AI) chatbots leveraging Large Language Models (LLMs) are gaining traction in healthcare for their potential to automate patient interactions and aid clinical decision-making. This study examines the reliability of…
Over the past decade, predictive language modeling for code has proven to be a valuable tool for enabling new forms of automation for developers. More recently, we have seen the advent of general purpose "large language models", based on…
The emergence of Generative AI (Gen AI) and Large Language Models (LLMs) has enabled more advanced chatbots capable of human-like interactions. However, these conversational agents introduce a broader set of operational risks that extend…
The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…
Large-scale language models (LLMs) have emerged as a groundbreaking innovation in the realm of question-answering and conversational agents. These models, leveraging different deep learning architectures such as Transformers, are trained on…