Related papers: Big Tech's Tightening Grip on Internet Speech
Undoubtedly, the Internet has become one of the most important conduits to information for the general public. Nonetheless, Internet access can be and has been limited systematically or blocked completely during political events in numerous…
Content moderators play a key role in keeping the conversation on social media healthy. While the high volume of content they need to judge represents a bottleneck to the moderation pipeline, no studies have explored how models could…
Speech technology for communication, accessing information, and services has rapidly improved in quality. It is convenient and appealing because speech is the primary mode of communication for humans. Such technology, however, also presents…
Parler is as an "alternative" social network promoting itself as a service that allows to "speak freely and express yourself openly, without fear of being deplatformed for your views." Because of this promise, the platform become popular…
This work explores the impact of moderation on users' enjoyment of conversational AI systems. While recent advancements in Large Language Models (LLMs) have led to highly capable conversational AIs that are increasingly deployed in…
Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal moderation preferences. However, it is unclear (1) how end…
Social media platforms employ various content moderation techniques to remove harmful, offensive, and hate speech content. The moderation level varies across platforms; even over time, it can evolve in a platform. For example, Parler, a…
Ever since social activity on the Internet began migrating from the wilds of the open web to the walled gardens erected by so-called platforms, debates have raged about the responsibilities that these platforms ought to bear. And yet,…
Social bots are currently regarded an influential but also somewhat mysterious factor in public discourse and opinion making. They are considered to be capable of massively distributing propaganda in social and online media and their…
The rise of social media and the increase in the computational capabilities of computers have allowed tech companies such as Facebook and Google to gather incredibly large amounts of data and to be able to extract meaningful information to…
The moderation of content in many social media systems, such as Twitter and Facebook, motivated the emergence of a new social network system that promotes free speech, named Gab. Soon after that, Gab has been removed from Google Play Store…
While research continues to investigate and improve the accuracy, fairness, and normative appropriateness of content moderation processes on large social media platforms, even the best process cannot be effective if users reject its…
Recent years have seen a marked increase in the spread of misinformation, a phenomenon which has been accelerated and amplified by social media such as Facebook and Twitter. While some actors spread misinformation to push a specific agenda,…
Recently, online social networks have become major battlegrounds for political campaigns, viral marketing, and the dissemination of news. As a consequence, ''bad actors'' are increasingly exploiting these platforms, becoming a key challenge…
Calls are escalating for social media platforms to do more to mitigate extreme online communities whose views can lead to real-world harms, e.g., mis/disinformation and distrust that increased Covid-19 fatalities, and now extend to…
Hateful rhetoric is plaguing online discourse, fostering extreme societal movements and possibly giving rise to real-world violence. A potential solution to this growing global problem is citizen-generated counter speech where citizens…
In the 21st Century information environment, adversarial actors use disinformation to manipulate public opinion. The distribution of false, misleading, or inaccurate information with the intent to deceive is an existential threat to the…
Social media users may perceive moderation decisions by the platform differently, which can lead to frustration and dropout. This study investigates users' perceived justice and fairness of online moderation decisions when they are exposed…
The emergence of social media has largely eased the way people receive information and participate in public discussions. However, in countries with strict regulations on discussions in the public space, social media is no exception. To…
Internet users highly rely on and trust web search engines, such as Google, to find relevant information online. However, scholars have documented numerous biases and inaccuracies in search outputs. To improve the quality of search results,…