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This paper aims to efficiently enable large language models (LLMs) to use external knowledge and goal guidance in conversational recommender system (CRS) tasks. Advanced LLMs (e.g., ChatGPT) are limited in domain-specific CRS tasks for 1)…

Computation and Language · Computer Science 2024-05-06 Chuang Li , Yang Deng , Hengchang Hu , Min-Yen Kan , Haizhou Li

We propose a general model-agnostic Contrastive learning framework with Counterfactual Samples Synthesizing (CCSS) for modeling the monotonicity between the neural network output and numerical features which is critical for interpretability…

Information Retrieval · Computer Science 2025-09-04 Xiaoxiao Xu , Hao Wu , Wenhui Yu , Lantao Hu , Peng Jiang , Kun Gai

Conversational recommendation systems (CRS) engage with users by inferring user preferences from dialog history, providing accurate recommendations, and generating appropriate responses. Previous CRSs use knowledge graph (KG) based…

Computation and Language · Computer Science 2021-12-16 Bowen Yang , Cong Han , Yu Li , Lei Zuo , Zhou Yu

Existing conversational recommendation (CR) systems usually suffer from insufficient item information when conducted on short dialogue history and unfamiliar items. Incorporating external information (e.g., reviews) is a potential solution…

Computation and Language · Computer Science 2021-06-03 Yu Lu , Junwei Bao , Yan Song , Zichen Ma , Shuguang Cui , Youzheng Wu , Xiaodong He

Conversational recommender systems offer the promise of interactive, engaging ways for users to find items they enjoy. We seek to improve conversational recommendation via three dimensions: 1) We aim to mimic a common mode of human…

Computation and Language · Computer Science 2021-12-13 Shuyang Li , Bodhisattwa Prasad Majumder , Julian McAuley

Counterfactual Data Augmentation (CDA) has been one of the preferred techniques for mitigating gender bias in natural language models. CDA techniques have mostly employed word substitution based on dictionaries. Although such…

Computation and Language · Computer Science 2023-11-07 Ewoenam Kwaku Tokpo , Toon Calders

Conversational recommender systems (CRSs) integrate both recommendation and dialogue tasks, making their evaluation uniquely challenging. Existing approaches primarily assess CRS performance by separately evaluating item recommendation and…

Information Retrieval · Computer Science 2026-01-27 Nuo Chen , Quanyu Dai , Xiaoyu Dong , Piaohong Wang , Qinglin Jia , Zhaocheng Du , Zhenhua Dong , Xiao-Ming Wu

Conversational Recommender Systems (CRSs) aim to provide personalized recommendations by capturing user preferences through interactive dialogues. Explainability in CRSs is crucial as it enables users to understand the reasoning behind…

Computation and Language · Computer Science 2025-10-03 Zhangchi Qiu , Linhao Luo , Shirui Pan , Alan Wee-Chung Liew

Conversational recommendation systems (CRS) could acquire dynamic user preferences towards desired items through multi-round interactive dialogue. Previous CRS mainly focuses on the single conversation (subsession) that user quits after a…

Information Retrieval · Computer Science 2023-10-23 Yu Ji , Qi Shen , Shixuan Zhu , Hang Yu , Yiming Zhang , Chuan Cui , Zhihua Wei

Large language models can produce correct answers while relying on flawed reasoning traces, partly because common training objectives reward final-answer correctness rather than faithful intermediate reasoning. This undermines…

Artificial Intelligence · Computer Science 2026-01-06 Sanjeda Akter , Ibne Farabi Shihab , Anuj Sharma

User simulation is increasingly vital to develop and evaluate recommender systems (RSs). While Large Language Models (LLMs) offer promising avenues to simulate user behavior, they often struggle with the absence of specific task alignment…

Human-Computer Interaction · Computer Science 2026-04-20 Tianjun Wei , Huizhong Guo , Yingpeng Du , Zhu Sun , Huang Chen , Dongxia Wang , Jie Zhang

Counterfactual regret minimization (CFR) is a popular method to deal with decision-making problems of two-player zero-sum games with imperfect information. Unlike existing studies that mostly explore for solving larger scale problems or…

Machine Learning · Computer Science 2020-09-15 Huale Li , Xuan Wang , Fengwei Jia , Yifan Li , Yulin Wu , Jiajia Zhang , Shuhan Qi

The promise of LLM-based user simulators to improve conversational AI is hindered by a critical "realism gap," leading to systems that are optimized for simulated interactions, but may fail to perform well in the real world. We introduce…

Computation and Language · Computer Science 2026-02-20 Ofer Meshi , Krisztian Balog , Sally Goldman , Avi Caciularu , Guy Tennenholtz , Jihwan Jeong , Amir Globerson , Craig Boutilier

We present a methodology to systematically test conversational recommender systems with regards to conversational breakdowns. It involves examining conversations generated between the system and simulated users for a set of pre-defined…

Information Retrieval · Computer Science 2024-05-24 Nolwenn Bernard , Krisztian Balog

Recommender systems are software applications that help users find items of interest in situations of information overload in a personalized way, using knowledge about the needs and preferences of individual users. In conversational…

Artificial Intelligence · Computer Science 2022-02-10 Tommaso Di Noia , Francesco Donini , Dietmar Jannach , Fedelucio Narducci , Claudio Pomo

Automatic speech recognition (ASR) for conversational speech remains challenging due to the limited availability of large-scale, well-annotated multi-speaker dialogue data and the complex temporal dynamics of natural interactions.…

Sound · Computer Science 2026-02-05 Máté Gedeon , Péter Mihajlik

Recommender systems play a pivotal role across practical scenarios, showcasing remarkable capabilities in user preference modeling. However, the centralized learning paradigm predominantly used raises serious privacy concerns. The federated…

Information Retrieval · Computer Science 2024-11-05 Langming Liu , Wanyu Wang , Xiangyu Zhao , Zijian Zhang , Chunxu Zhang , Shanru Lin , Yiqi Wang , Lixin Zou , Zitao Liu , Xuetao Wei , Hongzhi Yin , Qing Li

The wide development of mobile applications provides a considerable amount of data of all types (images, texts, sounds, videos, etc.). Thus, two main issues have to be considered: assist users in finding information and reduce search and…

Information Retrieval · Computer Science 2014-04-16 Djallel Bouneffouf

The rapid development of Large Language Models (LLMs) creates new opportunities for recommender systems, especially by exploiting the side information (e.g., descriptions and analyses of items) generated by these models. However, aligning…

Information Retrieval · Computer Science 2025-04-14 Guixian Zhang , Guan Yuan , Debo Cheng , Lin Liu , Jiuyong Li , Shichao Zhang

Counterfactual explanations (CEs) provide an intuitive way to understand recommender systems by identifying minimal modifications to user-item interactions that alter recommendation outcomes. Existing CE methods for recommender systems,…