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The conversational recommender systems (CRSs) have received extensive attention in recent years. However, most of the existing works focus on various deep learning models, which are largely limited by the requirement of large-scale…

Information Retrieval · Computer Science 2022-03-21 Jun Quan , Ze Wei , Qiang Gan , Jingqi Yao , Jingyi Lu , Yuchen Dong , Yiming Liu , Yi Zeng , Chao Zhang , Yongzhi Li , Huang Hu , Yingying He , Yang Yang , Daxin Jiang

Conversational recommender systems (CRSs) are improving rapidly, according to the standard recommendation accuracy metrics. However, it is essential to make sure that these systems are robust in interacting with users including regular and…

Information Retrieval · Computer Science 2023-03-13 Ali Montazeralghaem , James Allan

In this paper, we present a systematic effort to design, evaluate, and implement a realistic conversational recommender system (CRS). The objective of our system is to allow users to input free-form text to request recommendations, and then…

Artificial Intelligence · Computer Science 2025-01-03 Se-eun Yoon , Xiaokai Wei , Yexi Jiang , Rachit Pareek , Frank Ong , Kevin Gao , Julian McAuley , Michelle Gong

Recommender Systems (RSs) aim to provide personalized recommendations for users. A newly discovered bias, known as sentiment bias, uncovers a common phenomenon within Review-based RSs (RRSs): the recommendation accuracy of users or items…

Information Retrieval · Computer Science 2025-05-07 Le Pan , Yuanjiang Cao , Chengkai Huang , Wenjie Zhang , Lina Yao

Conversational recommender systems (CRSs) provide users with an interactive means to express preferences and receive real-time personalized recommendations. The success of these systems is heavily influenced by the preference elicitation…

Human-Computer Interaction · Computer Science 2025-04-22 Ivica Kostric , Krisztian Balog , Ujwal Gadiraju

Conversational Recommender Systems (CRS) has become an emerging research topic seeking to perform recommendations through interactive conversations, which generally consist of generation and recommendation modules. Prior work on CRS tends…

Computation and Language · Computer Science 2022-09-26 Lingzhi Wang , Shafiq Joty , Wei Gao , Xingshan Zeng , Kam-Fai Wong

Despite the evolution of language models, they continue to portray harmful societal biases and stereotypes inadvertently learned from training data. These inherent biases often result in detrimental effects in various applications.…

Computation and Language · Computer Science 2024-07-24 Ewoenam Kwaku Tokpo , Toon Calders

Conversational Recommender System (CRS) leverages real-time feedback from users to dynamically model their preferences, thereby enhancing the system's ability to provide personalized recommendations and improving the overall user…

Human-Computer Interaction · Computer Science 2024-05-15 Lixi Zhu , Xiaowen Huang , Jitao Sang

In recent years, conversational recommender system (CRS) has received much attention in the research community. However, existing studies on CRS vary in scenarios, goals and techniques, lacking unified, standardized implementation or…

Computation and Language · Computer Science 2021-01-05 Kun Zhou , Xiaolei Wang , Yuanhang Zhou , Chenzhan Shang , Yuan Cheng , Wayne Xin Zhao , Yaliang Li , Ji-Rong Wen

Conversational recommender systems (CRS) that are able to interact with users in natural language often utilize recommendation dialogs which were previously collected with the help of paired humans, where one plays the role of a seeker and…

Computation and Language · Computer Science 2022-09-08 Ahtsham Manzoor , Dietmar Jannach

Conversational recommender systems (CRS) aim to provide personalized recommendations via interactive dialogues with users. While large language models (LLMs) enhance CRS with their superior understanding of context-aware user preferences,…

Information Retrieval · Computer Science 2025-02-21 Yaochen Zhu , Chao Wan , Harald Steck , Dawen Liang , Yesu Feng , Nathan Kallus , Jundong Li

Traditional recommendation systems estimate user preference on items from past interaction history, thus suffering from the limitations of obtaining fine-grained and dynamic user preference. Conversational recommendation system (CRS) brings…

Information Retrieval · Computer Science 2020-07-02 Wenqiang Lei , Gangyi Zhang , Xiangnan He , Yisong Miao , Xiang Wang , Liang Chen , Tat-Seng Chua

The chit-chat-based conversational recommendation systems (CRS) provide item recommendations to users through natural language interactions. To better understand user's intentions, external knowledge graphs (KG) have been introduced into…

Computation and Language · Computer Science 2021-05-19 Tong Zhang , Yong Liu , Peixiang Zhong , Chen Zhang , Hao Wang , Chunyan Miao

Top-N recommendation, which aims to learn user ranking-based preference, has long been a fundamental problem in a wide range of applications. Traditional models usually motivate themselves by designing complex or tailored architectures…

Information Retrieval · Computer Science 2021-09-14 Mengyue Yang , Quanyu Dai , Zhenhua Dong , Xu Chen , Xiuqiang He , Jun Wang

Conversational recommendation system (CRS) is emerging as a user-friendly way to capture users' dynamic preferences over candidate items and attributes. Multi-shot CRS is designed to make recommendations multiple times until the user either…

Information Retrieval · Computer Science 2022-07-04 Yinan Zhang , Boyang Li , Yong Liu , You Yuan , Chunyan Miao

The recent success of large language models (LLMs) has shown great potential to develop more powerful conversational recommender systems (CRSs), which rely on natural language conversations to satisfy user needs. In this paper, we embark on…

Computation and Language · Computer Science 2024-06-21 Xiaolei Wang , Xinyu Tang , Wayne Xin Zhao , Jingyuan Wang , Ji-Rong Wen

Recently, Large Language Models (LLMs) have been widely employed in Conversational Recommender Systems (CRSs). Unlike traditional language model approaches that focus on training, all existing LLMs-based approaches are mainly centered…

Computation and Language · Computer Science 2025-09-26 Jianyu Wen , Jingyun Wang , Cilin Yan , Jiayin Cai , Xiaolong Jiang , Ying Zhang

Conversational recommender systems (CRS) typically require extensive domain-specific conversational datasets, yet high costs, privacy concerns, and data-collection challenges severely limit their availability. Although Large Language Models…

Information Retrieval · Computer Science 2025-04-23 Rohan Surana , Junda Wu , Zhouhang Xie , Yu Xia , Harald Steck , Dawen Liang , Nathan Kallus , Julian McAuley

Conversational recommender systems (CRS) enhance user experience through multi-turn interactions, yet evaluating CRS remains challenging. User simulators can provide comprehensive evaluations through interactions with CRS, but building…

Human-Computer Interaction · Computer Science 2025-08-01 Luyu Chen , Quanyu Dai , Zeyu Zhang , Xueyang Feng , Mingyu Zhang , Pengcheng Tang , Xu Chen , Yue Zhu , Zhenhua Dong

Conversational Recommender Systems (CRS) engage users in interactive dialogues to gather preferences and provide personalized recommendations. While existing studies have advanced conversational strategies, they often rely on predefined…

Information Retrieval · Computer Science 2025-04-16 Haibo Sun , Naoki Otani , Hannah Kim , Dan Zhang , Nikita Bhutani