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Chronic pain is a pervasive disorder which is often very disabling and is associated with comorbidities such as depression and anxiety. Neuropathic Pain (NP) is a common sub-type which is often caused due to nerve damage and has a known…
The development of an automatic way to extract user opinions about products, movies, and foods from online social network (OSN) interactions is among the main interests of sentiment analysis and opinion mining studies. Existing approaches…
Due to flourish of the Web 2.0, web opinion sources are rapidly emerging containing precious information useful for both customers and manufactures. Recently, feature based opinion mining techniques are gaining momentum in which customer…
The increasing volume of online reviews has made possible the development of sentiment analysis models for determining the opinion of customers regarding different products and services. Until now, sentiment analysis has proven to be an…
Sentiment analysis, a popular technique for opinion mining, has been used by the software engineering research community for tasks such as assessing app reviews, developer emotions in issue trackers and developer opinions on APIs. Past…
Online reviews provide viewpoints on the strengths and shortcomings of products/services, influencing potential customers' purchasing decisions. However, the proliferation of non-credible reviews -- either fake (promoting/ demoting an…
The efficiency of natural language processing has improved dramatically with the advent of machine learning models, particularly neural network-based solutions. However, some tasks are still challenging, especially when considering specific…
According to the literature, Product reviews are an important source of information for customers to support their buying decision. Product reviews improve customer trust and loyalty. Reviews help customers in understanding what other…
In recent years, the use of machine learning classifiers is of great value in solving a variety of problems in text classification. Sentiment mining is a kind of text classification in which, messages are classified according to sentiment…
In recent years online shopping has gained momentum and became an important venue for customers wishing to save time and simplify their shopping process. A key advantage of shopping online is the ability to read what other customers are…
Product review nowadays has become an important source of information, not only for customers to find opinions about products easily and share their reviews with peers, but also for product manufacturers to get feedback on their products.…
Sentiment analysis has attracted increasing attention in e-commerce. The sentiment polarities underlying user reviews are of great value for business intelligence. Aspect category sentiment analysis (ACSA) and review rating prediction (RP)…
Context: As mobile applications (Apps) widely spread over our society and life, various personal information is constantly demanded by Apps in exchange for more intelligent and customized functionality. An increasing number of users are…
Understanding of customer sentiment can be useful for product development. On top of that if the priorities for the development order can be known, then development procedure become simpler. This work has tried to address this issue in the…
Deep neural networks have demonstrated promising performance on image recognition tasks. However, they may heavily rely on confounding factors, using irrelevant artifacts or bias within the dataset as the cue to improve performance. When a…
Sentiment analysis or opinion mining has become an open research domain after proliferation of Internet and Web 2.0 social media. People express their attitudes and opinions on social media including blogs, discussion forums, tweets, etc.…
Due to the rapid development of non-face-to-face services due to the corona virus, commerce through the Internet, such as sales and reservations, is increasing very rapidly. Consumers also post reviews, suggestions, or judgments about goods…
Rapid increase in internet users along with growing power of online review sites and social media has given birth to sentiment analysis or opinion mining, which aims at determining what other people think and comment. Sentiments or Opinions…
This study introduces a novel methodology for modelling patient emotions from online patient experience narratives. We employed metadata network topic modelling to analyse patient-reported experiences from Care Opinion, revealing key…
Online reviews provided by consumers are a valuable asset for e-Commerce platforms, influencing potential consumers in making purchasing decisions. However, these reviews are of varying quality, with the useful ones buried deep within a…