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The United Nations Consumer Protection Guidelines lists "access ... to adequate information ... to make informed choices" as a core consumer protection right. However, problematic online reviews and imperfections in algorithms that detect…
We address the problem of personalization in the context of eCommerce search. Specifically, we develop personalization ranking features that use in-session context to augment a generic ranker optimized for conversion and relevance. We use a…
Large language models (LLMs) with advanced cognitive capabilities are emerging as agents for various reasoning and planning tasks. Traditional evaluations often focus on specific reasoning or planning questions within controlled…
Despite a tremendous amount of work in the literature and in the commercial sectors, current approaches to multi-modal trip planning still fail to consistently generate plans that users deem optimal in practice. We believe that this is due…
Providing recommendations that are both relevant and diverse is a key consideration of modern recommender systems. Optimizing both of these measures presents a fundamental trade-off, as higher diversity typically comes at the cost of…
In the modern transportation industry, accurate prediction of travelers' next destinations brings multiple benefits to companies, such as customer satisfaction and targeted marketing. This study focuses on developing a precise model that…
Based on the success of recommender systems in e-commerce, there is growing interest in their use in matching markets (e.g., labor). While this holds potential for improving market fluidity and fairness, we show in this paper that naively…
Search engines and recommendation systems attempt to continually improve the quality of the experience they afford to their users. Refining the ranker that produces the lists displayed in response to user requests is an important component…
Discovering relevant patterns for a particular user remains a challenging tasks in data mining. Several approaches have been proposed to learn user-specific pattern ranking functions. These approaches generalize well, but at the expense of…
Deep recommender systems (DRS) are intensively applied in modern web services. To deal with the massive web contents, DRS employs a two-stage workflow: retrieval and ranking, to generate its recommendation results. The retriever aims to…
In the realm of web agent research, achieving both generalization and accuracy remains a challenging problem. Due to high variance in website structure, existing approaches often fail. Moreover, existing fine-tuning and in-context learning…
Semantic relevance calculation is crucial for e-commerce search engines, as it ensures that the items selected closely align with customer intent. Inadequate attention to this aspect can detrimentally affect user experience and engagement.…
Nowadays, many people frequently have to search for new accommodation options. Searching for a suitable apartment is a time-consuming process, especially because visiting them is often mandatory to assess the truthfulness of the…
This paper explores Airbnb, a peer-to-peer platform for short-term rental of housing accommodation, examining the geographical pattern of those establishments using data from London. Our purpose is to analyse whether or not the diversity of…
Language agents based on large language models (LLMs) have demonstrated great promise in automating web-based tasks. Recent work has shown that incorporating advanced planning algorithms, e.g., tree search, is advantageous over reactive…
With the continuous development of machine learning technology, major e-commerce platforms have launched recommendation systems based on it to serve a large number of customers with different needs more efficiently. Compared with…
This paper presents a novel approach for using clickthrough data to learn ranked retrieval functions for web search results. We observe that users searching the web often perform a sequence, or chain, of queries with a similar information…
Sponsored search is an indispensable business model and a major revenue contributor of almost all the search engines. From the advertisers' side, participating in ranking the search results by paying for the sponsored search advertisement…
A search engine recommends to the user a list of web pages. The user examines this list, from the first page to the last, and clicks on all attractive pages until the user is satisfied. This behavior of the user can be described by the…
There has been significant literature regarding the way product review sentiment affects brand loyalty. Intrigued by how natural language influences consumer choice, we were motivated to examine whether an AirBnb host's occupancy rate (how…