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Function as a Service (FaaS) paradigm is becoming widespread and is envisioned as the next generation of cloud systems that mitigate the burden for programmers and cloud solution architects. However, the FaaS abstraction only makes the…
The huge popularity of social media platforms like Twitter attracts a large fraction of users to share real-time information and short situational messages during disasters. A summary of these tweets is required by the government…
Cloud computing has achieved great success in modern IT industry as an excellent computing paradigm due to its flexible management and elastic resource sharing. To date, cloud computing takes an irrepalceable position in our socioeconomic…
Outage management in large-scale cloud operations remains heavily manual, requiring rapid triage, cross-team coordination, and experience-driven decisions under partial observability. We present \textbf{ActionNex}, a production-grade…
Effective incident management is pivotal for the smooth operation of enterprises-level cloud services. In order to expedite incident mitigation, service teams compile troubleshooting knowledge into Troubleshooting Guides (TSGs) accessible…
Data is one of the most critical elements in building a large language model. However, existing systems either fail to customize a corpus curation pipeline or neglect to leverage comprehensive corpus assessment for iterative optimization of…
The ubiquitous availability of computing devices and the widespread use of the internet have generated a large amount of data continuously. Therefore, the amount of available information on any given topic is far beyond humans' processing…
Service reliability is one of the key challenges that cloud providers have to deal with. In cloud systems, unplanned service failures may cause severe cascading impacts on their dependent services, deteriorating customer satisfaction.…
Organizations, particularly medium and large enterprises, typically rely heavily on complex, distributed systems to deliver critical services and products. However, the growing complexity of these systems poses challenges in ensuring…
Climate-driven power outages pose a growing threat to U.S. grid reliability, yet empirical outage studies and interdependency-based resilience analyses are rarely integrated. This paper presents a data-driven framework that integrates…
LLMs and RAG systems are now capable of handling millions of input tokens or more. However, evaluating the output quality of such systems on long-context tasks remains challenging, as tasks like Needle-in-a-Haystack lack complexity. In this…
This paper proposes a novel Ontology-based and user-focused Automatic Text Summarization (OATS) system, in the setting where the goal is to automatically generate text summarization from unstructured text by extracting sentences containing…
Disaster management demands a near real-time information dissemina-tion so that the emergency services can be provided to the right people at the right time. Recent advances in information and communication technologies enable collection of…
Automation and computer intelligence to support complex human decisions becomes essential to manage large and distributed systems in the Cloud and IoT era. Understanding the root cause of an observed symptom in a complex system has been a…
Cloud availability is a major performance parameter for cloud platforms, but there are very few measurements on commercial platforms, and most of them rely on outage reports as appeared on specialized sites, providers' dashboards, or the…
Ensuring the reliability and availability of cloud services necessitates efficient root cause analysis (RCA) for cloud incidents. Traditional RCA methods, which rely on manual investigations of data sources such as logs and traces, are…
Computation outsourcing is an integral part of cloud computing. It enables end-users to outsource their computational tasks to the cloud and utilize the shared cloud resources in a pay-per-use manner. However, once the tasks are outsourced,…
The need for Emergency Management continually grows as the population and exposure to catastrophic failures increase. The ability to offer appropriate services at these emergency situations can be tackled through group communication…
This paper addresses the problem of predicting duration of unplanned power outages, using historical outage records to train a series of neural network predictors. The initial duration prediction is made based on environmental factors, and…
In continual instruction tuning (CIT) scenarios, where new instruction tuning data continuously arrive in an online streaming manner, training delays from large-scale data significantly hinder real-time adaptation. Data selection can…