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Task-oriented dialogue systems have been plagued by the difficulties of obtaining large-scale and high-quality annotated conversations. Furthermore, most of the publicly available datasets only include written conversations, which are…
Motivated by the needs of resource constrained dialog policy learning, we introduce dialog policy via differentiable inductive logic (DILOG). We explore the tasks of one-shot learning and zero-shot domain transfer with DILOG on SimDial and…
Task-oriented dialogue is often decomposed into three tasks: understanding user input, deciding actions, and generating a response. While such decomposition might suggest a dedicated model for each sub-task, we find a simple, unified…
This review gives an extensive overview of evaluation methods for task-oriented dialogue systems, paying special attention to practical applications of dialogue systems, for example for customer service. The review (1) provides an overview…
Despite their popularity in the chatbot literature, retrieval-based models have had modest impact on task-oriented dialogue systems, with the main obstacle to their application being the low-data regime of most task-oriented dialogue tasks.…
Conventional online multi-task learning algorithms suffer from two critical limitations: 1) Heavy communication caused by delivering high velocity of sequential data to a central machine; 2) Expensive runtime complexity for building task…
Current state-of-the-art neural dialogue models learn from human conversations following the data-driven paradigm. As such, a reliable training corpus is the crux of building a robust and well-behaved dialogue model. However, due to the…
Dialogue policy learning, a subtask that determines the content of system response generation and then the degree of task completion, is essential for task-oriented dialogue systems. However, the unbalanced distribution of system actions in…
LLMs have shown promising results in task planning due to their strong natural language understanding and reasoning capabilities. However, issues such as hallucinations, ambiguities in human instructions, environmental constraints, and…
A long-standing goal of task-oriented dialogue research is the ability to flexibly adapt dialogue models to new domains. To progress research in this direction, we introduce DialoGLUE (Dialogue Language Understanding Evaluation), a public…
This paper presents an end-to-end framework for task-oriented dialog systems using a variant of Deep Recurrent Q-Networks (DRQN). The model is able to interface with a relational database and jointly learn policies for both language…
Achieving robust language technologies that can perform well across the world's many languages is a central goal of multilingual NLP. In this work, we take stock of and empirically analyse task performance disparities that exist between…
Autoregressive models used to generate responses in open-domain dialogue systems often struggle to take long-term context into account and to maintain consistency over a dialogue. Previous research in open-domain dialogue generation has…
Design of dialogue systems has witnessed many advances lately, yet acquiring huge set of data remains an hindrance to their fast development for a new task or language. Besides, training interactive systems with batch data is not…
Recent work on multilingual neural machine translation reported competitive performance with respect to bilingual models and surprisingly good performance even on (zeroshot) translation directions not observed at training time. We…
Task-oriented dialogue systems are designed to achieve specific goals while conversing with humans. In practice, they may have to handle simultaneously several domains and tasks. The dialogue manager must therefore be able to take into…
An intelligent dialogue system in a multi-turn setting should not only generate the responses which are of good quality, but it should also generate the responses which can lead to long-term success of the dialogue. Although, the current…
Building an end-to-end conversational agent for multi-domain task-oriented dialogues has been an open challenge for two main reasons. First, tracking dialogue states of multiple domains is non-trivial as the dialogue agent must obtain…
Conversational retrieval refers to an information retrieval system that operates in an iterative and interactive manner, requiring the retrieval of various external resources, such as persona, knowledge, and even response, to effectively…
Most human interactions occur in the form of spoken conversations where the semantic meaning of a given utterance depends on the context. Each utterance in spoken conversation can be represented by many semantic and speaker attributes, and…