Related papers: Automatic Root Cause Analysis via Large Language M…

Root cause analysis (RCA) is crucial for enhancing the reliability and performance of complex systems. However, progress in this field has been hindered by the lack of large-scale, open-source datasets tailored for RCA. To bridge this gap,…

To assist IT service developers and operators in managing their increasingly complex service landscapes, there is a growing effort to leverage artificial intelligence in operations. To speed up troubleshooting, log anomaly detection has…

Runtime failure and performance degradation is commonplace in modern cloud systems. For cloud providers, automatically determining the root cause of incidents is paramount to ensuring high reliability and availability as prompt fault…

While cloud-native microservice architectures have revolutionized software development, their inherent operational complexity makes failure Root Cause Analysis (RCA) a critical yet challenging task. Numerous data-driven RCA models have been…

Fault diagnosis is critical in many domains, as faults may lead to safety threats or economic losses. In the field of online service systems, operators rely on enormous monitoring data to detect and mitigate failures. Quickly recognizing a…

Communications networks now form the backbone of our digital world, with fast and reliable connectivity. However, even with appropriate redundancy and failover mechanisms, it is difficult to guarantee "five 9s" (99.999 %) reliability,…

Finding the root causes of anomalies in cloud computing systems quickly is crucial to ensure availability and efficiency since accurate root causes can guide engineers to take appropriate actions to address the anomalies and maintain…

Automation and computer intelligence to support complex human decisions becomes essential to manage large and distributed systems in the Cloud and IoT era. Understanding the root cause of an observed symptom in a complex system has been a…

Root Cause Analysis (RCA) is essential for pinpointing the root causes of failures in microservice systems. Traditional data-driven RCA methods are typically limited to offline applications due to high computational demands, and existing…

The transition to agentic Root Cause Analysis (RCA) necessitates benchmarks that evaluate active reasoning rather than passive classification. However, current frameworks fail to reconcile ecological validity with reproducibility. We…

Root Cause Analysis (RCA) in mobile networks remains a challenging task due to the need for interpretability, domain expertise, and causal reasoning. In this work, we propose a lightweight framework that leverages Large Language Models…

Incident management for large cloud services is a complex and tedious process and requires significant amount of manual efforts from on-call engineers (OCEs). OCEs typically leverage data from different stages of the software development…

Cloud-native microservices enable rapid iteration and scalable deployment but also create complex, fast-evolving dependencies that challenge reliable diagnosis. Existing root cause analysis (RCA) approaches, even with multi-modal fusion of…

Root Cause Analysis (RCA) is becoming increasingly crucial for ensuring the reliability of microservice systems. However, performing RCA on modern microservice systems can be challenging due to their large scale, as they usually comprise…

Root Cause Analysis (RCA) is a quality management method that aims to systematically investigate and identify the cause-and-effect relationships of problems and their underlying causes. Traditional methods are based on the analysis of…

Root cause analysis (RCA) for microservice systems has gained significant attention in recent years. However, there is still no standard benchmark that includes large-scale datasets and supports comprehensive evaluation environments. In…

Implementing large language models (LLMs)-driven root cause analysis (RCA) in cloud-native systems has become a key topic of modern software operations and maintenance. However, existing LLM-based approaches face three key challenges:…

Unresolved production cloud incidents cost an average of over $2M per hour. This paper introduces PRAXIS, an orchestrator that manages and deploys an agentic workflow for diagnosing code- and configuration-caused cloud incidents. PRAXIS…

Security operation centers contend with a constant stream of security incidents, ranging from straightforward to highly complex. To address this, we developed Microsoft Copilot for Security Guided Response (CGR), an industry-scale ML…

Root cause analysis in modern cloud infrastructure demands sophisticated understanding of heterogeneous data sources, particularly time-series performance metrics that involve core failure signatures. While large language models demonstrate…