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Hand-curated natural language systems provide an inspectable, correctable alternative to language systems based on machine learning, but maintaining them requires considerable effort and expertise. Interactive Natural Language Debugging…
Semantic communication focuses on transmitting task-relevant semantic information, aiming for intent-oriented communication. While existing systems improve efficiency by extracting key semantics, they still fail to deeply understand and…
Understanding user intent is essential for effective planning in conversational assistants, particularly those powered by large language models (LLMs) coordinating multiple agents. However, real-world dialogues are often ambiguous,…
Intent modelling has become an important part of modern dialogue systems. With the rapid expansion of practical dialogue systems and virtual assistants, such as Amazon Alexa, Apple Siri, and Google Assistant, the interest has only…
Large language models (LLMs) have greatly improved their capability in performing NLP tasks. However, deeper semantic understanding, contextual coherence, and more subtle reasoning are still difficult to obtain. The paper discusses…
Recognizing speaker intent in long audio dialogues among speakers has a wide range of applications, but is a non-trivial AI task due to complex inter-dependencies in speaker utterances and scarce annotated data. To address these challenges,…
The proliferation of large language models (LLMs) has revolutionized the capabilities of natural language interfaces (NLIs) for data analysis. LLMs can perform multi-step and complex reasoning to generate data insights based on users'…
Task oriented Dialogue Systems generally employ intent detection systems in order to map user queries to a set of pre-defined intents. However, user queries appearing in natural language can be easily ambiguous and hence such a direct…
Goal oriented dialogue systems have become a prominent customer-care interaction channel for most businesses. However, not all interactions are smooth, and customer intent misunderstanding is a major cause of dialogue failure. We show that…
Multi-intent spoken language understanding (SLU) involves two tasks: multiple intent detection and slot filling, which jointly handle utterances containing more than one intent. Owing to this characteristic, which closely reflects…
Natural language understanding (NLU) and natural language generation (NLG) are two fundamental and related tasks in building task-oriented dialogue systems with opposite objectives: NLU tackles the transformation from natural language to…
We explore the task of improving persona consistency of dialogue agents. Recent models tackling consistency often train with additional Natural Language Inference (NLI) labels or attach trained extra modules to the generative agent for…
Interpretability tools that offer explanations in the form of a dialogue have demonstrated their efficacy in enhancing users' understanding (Slack et al., 2023; Shen et al., 2023), as one-off explanations may fall short in providing…
The increasing proliferation of IoT devices and AI applications has created a demand for scalable and efficient computing solutions, particularly for applications requiring real-time processing. The compute continuum integrates edge and…
Intent detection and identification from multi-turn dialogue has become a widely explored technique in conversational agents, for example, voice assistants and intelligent customer services. The conventional approaches typically cast the…
Streaming services have reshaped how we discover and engage with digital entertainment. Despite these advancements, effectively understanding the wide spectrum of user search queries continues to pose a significant challenge. An accurate…
Since large language models (LLMs) achieve significant success in recent years, the hallucination issue remains a challenge, numerous benchmarks are proposed to detect the hallucination. Nevertheless, some of these benchmarks are not…
Conversational analytics has been on the forefront of transformation driven by the advances in Speech and Natural Language Processing techniques. Rapid adoption of Large Language Models (LLMs) in the analytics field has taken the problems…
A target-guided proactive dialogue system aims to steer conversations proactively toward pre-defined targets, such as designated keywords or specific topics. During guided conversations, dynamically modeling conversational scenarios and…
In task-oriented dialogue systems, spoken language understanding (SLU) is a critical component, which consists of two sub-tasks, intent detection and slot filling. Most existing methods focus on the single-intent SLU, where each utterance…