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Chatbots are popular machine partners for task-oriented and social interactions. Human-human computer-mediated communication research has explored how people express their gender and sexuality in online social interactions, but little is…

Human-Computer Interaction · Computer Science 2021-06-07 Justin Edwards , Leigh Clark , Allison Perrone

Objective: Assess the feasibility of using ChatGPT or a similar AI-based chatbot for patient-provider communication. Participants: A US representative sample of 430 study participants aged 18 and above. 53.2% of respondents analyzed were…

Human-Computer Interaction · Computer Science 2023-01-25 Oded Nov , Nina Singh , Devin Mann

ChatGPT has the ability to generate grammatically flawless and seemingly-human replies to different types of questions from various domains. The number of its users and of its applications is growing at an unprecedented rate. Unfortunately,…

Computation and Language · Computer Science 2023-02-01 Sandra Mitrović , Davide Andreoletti , Omran Ayoub

This paper investigates the empathetic responding capabilities of ChatGPT, particularly its latest iteration, GPT-4, in comparison to human-generated responses to a wide range of emotional scenarios, both positive and negative. We employ a…

Human-Computer Interaction · Computer Science 2024-03-12 Anuradha Welivita , Pearl Pu

With the introduction of ChatGPT, OpenAI made large language models (LLM) accessible to users with limited IT expertise. However, users with no background in natural language processing (NLP) might lack a proper understanding of LLMs. Thus…

Computation and Language · Computer Science 2024-05-14 Stefanie Urchs , Veronika Thurner , Matthias Aßenmacher , Christian Heumann , Stephanie Thiemichen

This paper examines how individuals perceive the credibility of content originating from human authors versus content generated by large language models, like the GPT language model family that powers ChatGPT, in different user interface…

Human-Computer Interaction · Computer Science 2023-09-07 Martin Huschens , Martin Briesch , Dominik Sobania , Franz Rothlauf

ChatGPT is an AI language model developed by OpenAI that can understand and generate human-like text. It can be used for a variety of use cases such as language generation, question answering, text summarization, chatbot development,…

Human-Computer Interaction · Computer Science 2023-10-09 Ishika Joshi , Ritvik Budhiraja , Harshal Dev , Jahnvi Kadia , M. Osama Ataullah , Sayan Mitra , Dhruv Kumar , Harshal D. Akolekar

In this multicultural age, language translation is one of the most performed tasks, and it is becoming increasingly AI-moderated and automated. As a novel AI system, ChatGPT claims to be proficient in such translation tasks and in this…

Computers and Society · Computer Science 2024-08-06 Sourojit Ghosh , Aylin Caliskan

Large language models (LLMs) are becoming increasingly ubiquitous in our daily lives, but numerous concerns about bias in LLMs exist. This study examines how gender-diverse populations perceive bias, accuracy, and trustworthiness in LLMs,…

Human-Computer Interaction · Computer Science 2025-07-09 Aimen Gaba , Emily Wall , Tejas Ramkumar Babu , Yuriy Brun , Kyle Hall , Cindy Xiong Bearfield

The emergence of an AI-powered chatbot that can generate human-like sentences and write coherent essays has caught the world's attention. This paper discusses the historical overview of chatbots and the technology behind Chat Generative…

Computation and Language · Computer Science 2023-08-11 Sakib Shahriar , Kadhim Hayawi

Previous research found that robots should best be designed to fit their given task, whilst others identified gender effects in people's evaluations of robots. This study combines this knowledge to investigate stereotyping effects of robot…

Robotics · Computer Science 2021-04-14 Sven Y. Neuteboom , Maartje M. A. de Graaf

Empathy is often understood as the ability to share and understand another individual's state of mind or emotion. With the increasing use of chatbots in various domains, e.g., children seeking help with homework, individuals looking for…

Artificial Intelligence · Computer Science 2026-03-24 Kristina Schaaff , Caroline Reinig , Tim Schlippe

ChatGPT, a chatbot developed by OpenAI, has gained widespread popularity and media attention since its release in November 2022. However, little hard evidence is available regarding its perception in various sources. In this paper, we…

Computation and Language · Computer Science 2023-02-28 Christoph Leiter , Ran Zhang , Yanran Chen , Jonas Belouadi , Daniil Larionov , Vivian Fresen , Steffen Eger

Large language models offer significant potential for increasing labour productivity, such as streamlining personnel selection, but raise concerns about perpetuating systemic biases embedded into their pre-training data. This study explores…

General Economics · Economics 2024-02-13 Louis Lippens

A growing literature studies how humans incorporate advice from algorithms. This study examines an algorithm with millions of daily users: ChatGPT. In a preregistered study, 118 student participants answer 2,828 multiple-choice questions…

Human-Computer Interaction · Computer Science 2023-06-14 Peter Zhang

Here, I ask what we can learn about how gender affects how people engage with robots. I review 46 empirical studies of social robots, published 2018 or earlier, which report on the gender of their participants or the perceived or intended…

Robotics · Computer Science 2022-07-04 David Gray Widder

An increasing number of studies use gender information to understand phenomena such as gender bias, inequity in access and participation, or the impact of the Covid pandemic response. Unfortunately, most datasets do not include…

Computation and Language · Computer Science 2023-12-05 Michelle Alexopoulos , Kelly Lyons , Kaushar Mahetaji , Marcus Emmanuel Barnes , Rogan Gutwillinger

As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…

Human-Computer Interaction · Computer Science 2025-03-10 Tingting Liu , Salvatore Giorgi , Ankit Aich , Allison Lahnala , Brenda Curtis , Lyle Ungar , João Sedoc

The way users acquire information is undergoing a paradigm shift with the advent of ChatGPT. Unlike conventional search engines, ChatGPT retrieves knowledge from the model itself and generates answers for users. ChatGPT's impressive…

Cryptography and Security · Computer Science 2023-10-06 Xinyue Shen , Zeyuan Chen , Michael Backes , Yang Zhang

Perceptions of gender are a significant aspect of human-human interaction, and gender has wide-reaching social implications for robots deployed in contexts where they are expected to interact with humans. This work explored two flexible…

Robotics · Computer Science 2024-12-23 Nathaniel S. Dennler , Mina Kian , Stefanos Nikolaidis , Maja Matarić
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