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Related papers: In Search of Verifiability: Explanations Rarely En…

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The true potential of human-AI collaboration lies in exploiting the complementary capabilities of humans and AI to achieve a joint performance superior to that of the individual AI or human, i.e., to achieve complementary team performance…

Artificial Intelligence · Computer Science 2023-10-04 Max Schemmer , Andrea Bartos , Philipp Spitzer , Patrick Hemmer , Niklas Kühl , Jonas Liebschner , Gerhard Satzger

Although AI holds promise for improving human decision making in societally critical domains, it remains an open question how human-AI teams can reliably outperform AI alone and human alone in challenging prediction tasks (also known as…

Artificial Intelligence · Computer Science 2021-10-07 Han Liu , Vivian Lai , Chenhao Tan

With the growing capabilities of intelligent systems, the integration of artificial intelligence (AI) and robots in everyday life is increasing. However, when interacting in such complex human environments, the failure of intelligent…

Artificial Intelligence · Computer Science 2020-11-20 Devleena Das , Siddhartha Banerjee , Sonia Chernova

In today's society, where Artificial Intelligence (AI) has gained a vital role, concerns regarding user's trust have garnered significant attention. The use of AI systems in high-risk domains have often led users to either under-trust it,…

Human-Computer Interaction · Computer Science 2025-04-16 Siddharth Mehrotra , Ujwal Gadiraju , Eva Bittner , Folkert van Delden , Catholijn M. Jonker , Myrthe L. Tielman

Large language models (LLMs) have the potential to aid and improve human decision-making in classification tasks, not only by providing fairly accurate predictions, but also in their ability to generate cogent narrative explanations of…

Human-Computer Interaction · Computer Science 2026-05-25 Laura R. Marusich , Mary Grace Kozuch Dhooghe , Jonathan Z. Bakdash , Murat Kantarcioglu

This is an integrative review that address the question, "What makes for a good explanation?" with reference to AI systems. Pertinent literatures are vast. Thus, this review is necessarily selective. That said, most of the key concepts and…

Artificial Intelligence · Computer Science 2019-02-07 Shane T. Mueller , Robert R. Hoffman , William Clancey , Abigail Emrey , Gary Klein

We present an empirical study of how both experienced tutors and non-tutors judge the correctness of tutor praise responses under different Artificial Intelligence (AI)-assisted interfaces, types of explanation (textual explanations vs.…

Human-Computer Interaction · Computer Science 2026-01-06 Eason Chen , Jeffrey Li , Scarlett Huang , Xinyi Tang , Jionghao Lin , Paulo Carvalho , Kenneth Koedinger

Explainability is widely regarded as essential for trustworthy artificial intelligence systems. However, the metrics commonly used to evaluate counterfactual explanations are algorithmic evaluation metrics that are rarely validated against…

Artificial Intelligence · Computer Science 2026-03-17 Felix Liedeker , Basil Ell , Philipp Cimiano , Christoph Düsing

Explainable AI (XAI) methods are commonly evaluated with functional metrics such as correctness, which computationally estimate how accurately an explanation reflects the model's reasoning. Higher correctness is assumed to produce better…

Human-Computer Interaction · Computer Science 2026-03-27 Gregor Baer , Chao Zhang , Isel Grau , Pieter Van Gorp

There has recently been a surge of work in explanatory artificial intelligence (XAI). This research area tackles the important problem that complex machines and algorithms often cannot provide insights into their behavior and thought…

Artificial Intelligence · Computer Science 2019-02-05 Leilani H. Gilpin , David Bau , Ben Z. Yuan , Ayesha Bajwa , Michael Specter , Lalana Kagal

As Artificial Intelligence (AI) technology gets more intertwined with every system, people are using AI to make decisions on their everyday activities. In simple contexts, such as Netflix recommendations, or in more complex context like in…

Human-Computer Interaction · Computer Science 2020-03-04 Juliana Jansen Ferreira , Mateus de Souza Monteiro

In this paper I argue that the search for explainable models and interpretable decisions in AI must be reformulated in terms of the broader project of offering a pragmatic and naturalistic account of understanding in AI. Intuitively, the…

Artificial Intelligence · Computer Science 2020-06-23 Andrés Páez

A multitude of explainability methods and associated fidelity performance metrics have been proposed to help better understand how modern AI systems make decisions. However, much of the current work has remained theoretical -- without much…

Computer Vision and Pattern Recognition · Computer Science 2023-02-01 Julien Colin , Thomas Fel , Remi Cadene , Thomas Serre

Recent XAI studies have investigated what constitutes a \textit{good} explanation in AI-assisted decision-making. Despite the widely accepted human-friendly properties of explanations, such as contrastive and selective, existing studies…

Computers and Society · Computer Science 2025-05-05 Yongsu Ahn , Yu-Ru Lin , Malihe Alikhani , Eunjeong Cheon

With the emergence of Artificial Intelligence (AI)-based decision-making, explanations help increase new technology adoption through enhanced trust and reliability. However, our experimental study challenges the notion that every user…

Human-Computer Interaction · Computer Science 2024-05-01 Sabid Bin Habib Pias , Alicia Freel , Timothy Trammel , Taslima Akter , Donald Williamson , Apu Kapadia

The ability to discern between true and false information is essential to making sound decisions. However, with the recent increase in AI-based disinformation campaigns, it has become critical to understand the influence of deceptive…

Computers and Society · Computer Science 2022-10-18 Valdemar Danry , Pat Pataranutaporn , Ziv Epstein , Matthew Groh , Pattie Maes

In AI-assisted decision-making, it is critical for human decision-makers to know when to trust AI and when to trust themselves. However, prior studies calibrated human trust only based on AI confidence indicating AI's correctness likelihood…

Human-Computer Interaction · Computer Science 2023-01-18 Shuai Ma , Ying Lei , Xinru Wang , Chengbo Zheng , Chuhan Shi , Ming Yin , Xiaojuan Ma

Many important decisions in daily life are made with the help of advisors, e.g., decisions about medical treatments or financial investments. Whereas in the past, advice has often been received from human experts, friends, or family,…

Human-Computer Interaction · Computer Science 2022-04-15 Max Schemmer , Patrick Hemmer , Niklas Kühl , Carina Benz , Gerhard Satzger

The explanation dimension of Artificial Intelligence (AI) based system has been a hot topic for the past years. Different communities have raised concerns about the increasing presence of AI in people's everyday tasks and how it can affect…

Human-Computer Interaction · Computer Science 2021-02-23 Juliana Jansen Ferreira , Mateus Monteiro

While large-scale models such as LLMs and diffusion models have achieved practical success, public institutions have emphasized the importance of explainability in AI. Existing methods for explaining AI, however, are not designed to provide…

Artificial Intelligence · Computer Science 2026-05-26 Atsushi Suzuki , Jing Wang