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Understanding a medical conversation between a patient and a physician poses a unique natural language understanding challenge since it combines elements of standard open ended conversation with very domain specific elements that require…

Computation and Language · Computer Science 2020-09-21 Anirudh Joshi , Namit Katariya , Xavier Amatriain , Anitha Kannan

In medical dialogue summarization, summaries must be coherent and must capture all the medically relevant information in the dialogue. However, learning effective models for summarization require large amounts of labeled data which is…

Computation and Language · Computer Science 2021-10-15 Bharath Chintagunta , Namit Katariya , Xavier Amatriain , Anitha Kannan

Summarizing medical conversations poses unique challenges due to the specialized domain and the difficulty of collecting in-domain training data. In this study, we investigate the performance of state-of-the-art doctor-patient conversation…

Computation and Language · Computer Science 2024-06-06 Yu-Wen Chen , Julia Hirschberg

With the advancement of telemedicine, both researchers and medical practitioners are working hand-in-hand to develop various techniques to automate various medical operations, such as diagnosis report generation. In this paper, we first…

Computation and Language · Computer Science 2023-09-28 Abhisek Tiwari , Anisha Saha , Sriparna Saha , Pushpak Bhattacharyya , Minakshi Dhar

Summarizing sales calls is a routine task performed manually by salespeople. We present a production system which combines generative models fine-tuned for customer-agent setting, with a human-in-the-loop user experience for an interactive…

Computation and Language · Computer Science 2022-04-29 Abedelkadir Asi , Song Wang , Roy Eisenstadt , Dean Geckt , Yarin Kuper , Yi Mao , Royi Ronen

Large language models, particularly GPT-3, are able to produce high quality summaries of general domain news articles in few- and zero-shot settings. However, it is unclear if such models are similarly capable in more specialized,…

Computation and Language · Computer Science 2023-05-12 Chantal Shaib , Millicent L. Li , Sebastian Joseph , Iain J. Marshall , Junyi Jessy Li , Byron C. Wallace

Dialogue summarization aims to condense the original dialogue into a shorter version covering salient information, which is a crucial way to reduce dialogue data overload. Recently, the promising achievements in both dialogue systems and…

Computation and Language · Computer Science 2022-04-29 Xiachong Feng , Xiaocheng Feng , Bing Qin

Large Language Models (LLMs) are increasingly demonstrating the potential to reach human-level performance in generating clinical summaries from patient-clinician conversations. However, these summaries often focus on patients' biology…

Dialog summarization has become increasingly important in managing and comprehending large-scale conversations across various domains. This task presents unique challenges in capturing the key points, context, and nuances of multi-turn long…

Computation and Language · Computer Science 2024-02-28 Ankan Mullick , Ayan Kumar Bhowmick , Raghav R , Ravi Kokku , Prasenjit Dey , Pawan Goyal , Niloy Ganguly

We often summarize a multi-party conversation in two stages: chunking with homogeneous units and summarizing the chunks. Thus, we hypothesize that there exists a correlation between homogeneous speaker chunking and overall summarization…

Computation and Language · Computer Science 2024-07-23 Anisha Saha , Abhisek Tiwari , Sai Ruthvik , Sriparna Saha

This study investigates the ability of GPT models (ChatGPT, GPT-4 and GPT-4o) to generate dialogue summaries that adhere to human guidelines. Our evaluation involved experimenting with various prompts to guide the models in complying with…

Computation and Language · Computer Science 2025-10-07 Yongxin Zhou , Fabien Ringeval , François Portet

Fine-tuning pretrained models for automatically summarizing doctor-patient conversation transcripts presents many challenges: limited training data, significant domain shift, long and noisy transcripts, and high target summary variability.…

Medical conversation summarization is integral in capturing information gathered during interactions between patients and physicians. Summarized conversations are used to facilitate patient hand-offs between physicians, and as part of…

Computation and Language · Computer Science 2021-11-30 Varun Nair , Namit Katariya , Xavier Amatriain , Ilya Valmianski , Anitha Kannan

Medical dialogue summarization is challenging due to the unstructured nature of medical conversations, the use of medical terminology in gold summaries, and the need to identify key information across multiple symptom sets. We present a…

Computation and Language · Computer Science 2023-07-03 Yash Mathur , Sanketh Rangreji , Raghav Kapoor , Medha Palavalli , Amanda Bertsch , Matthew R. Gormley

Summaries of medical text shall be faithful by being consistent and factual with source inputs, which is an important but understudied topic for safety and efficiency in healthcare. In this paper, we investigate and improve faithfulness in…

Computation and Language · Computer Science 2023-11-10 Nan Zhang , Yusen Zhang , Wu Guo , Prasenjit Mitra , Rui Zhang

In doctor-patient conversations, identifying medically relevant information is crucial, posing the need for conversation summarization. In this work, we propose the first deployable real-time speech summarization system for real-world…

Computation and Language · Computer Science 2025-04-07 Khai Le-Duc , Khai-Nguyen Nguyen , Long Vo-Dang , Truong-Son Hy

Customized medical prompts enable Large Language Models (LLM) to effectively address medical dialogue summarization. The process of medical reporting is often time-consuming for healthcare professionals. Implementing medical dialogue…

Computation and Language · Computer Science 2024-01-22 Daphne van Zandvoort , Laura Wiersema , Tom Huibers , Sandra van Dulmen , Sjaak Brinkkemper

Many organizations require their customer-care agents to manually summarize their conversations with customers. These summaries are vital for decision making purposes of the organizations. The perspective of the summary that is required to…

Computation and Language · Computer Science 2022-03-31 Benjamin Sznajder , Chulaka Gunasekara , Guy Lev , Sachin Joshi , Eyal Shnarch , Noam Slonim

Clinical conversation summarization has become an important application of Natural language Processing. In this work, we intend to analyze summarization model ensembling approaches, that can be utilized to improve the overall accuracy of…

Computation and Language · Computer Science 2023-06-08 Dhananjay Srivastava

Biomedical text summarization is a critical tool that enables clinicians to effectively ascertain patient status. Traditionally, text summarization has been accomplished with transformer models, which are capable of compressing long…

Computation and Language · Computer Science 2024-04-16 Hyunkyung Han , Jaesik Choi
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