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Recent work in open-domain conversational agents has demonstrated that significant improvements in model engagingness and humanness metrics can be achieved via massive scaling in both pre-training data and model size (Adiwardana et al.,…

Computation and Language · Computer Science 2020-10-05 Kurt Shuster , Eric Michael Smith , Da Ju , Jason Weston

The era of intelligent agents is upon us, driven by revolutionary advancements in large language models. Large Language Model (LLM) agents, with goal-driven behaviors and dynamic adaptation capabilities, potentially represent a critical…

Predicting user satisfaction in conversational systems has become critical, as spoken conversational assistants operate in increasingly complex domains. Online satisfaction prediction (i.e., predicting satisfaction of the user with the…

Human-Computer Interaction · Computer Science 2020-06-04 Jason Ingyu Choi , Ali Ahmadvand , Eugene Agichtein

Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

Software Engineering · Computer Science 2025-05-14 Glaucia Melo , Paulo Alencar , Donald Cowan

In this paper, we present a methodology for the development of embodied conversational agents for social virtual worlds. The agents provide multimodal communication with their users in which speech interaction is included. Our proposal…

Audio and Speech Processing · Electrical Eng. & Systems 2025-01-29 D. Griol , A. Sanchis , J. M. Molina , Z. Callejas

In today's society, information overload presents challenges in providing optimal recommendations. Consequently, the importance of dialogue systems that can discern and provide the necessary information through dialogue is increasingly…

Robotics · Computer Science 2023-12-22 Hyejin Hong , Hibiki Kawano , Takuto Maekawa , Naoki Yoshimaru , Takamasa Iio , Kenji Hatano

Multi-party Conversational Agents (MPCAs) are systems designed to engage in dialogue with more than two participants simultaneously. Unlike traditional two-party agents, designing MPCAs faces additional challenges due to the need to…

Computation and Language · Computer Science 2025-05-27 Sagar Sapkota , Mohammad Saqib Hasan , Mubarak Shah , Santu Karmaker

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and…

Computation and Language · Computer Science 2020-06-29 Jan Deriu , Alvaro Rodrigo , Arantxa Otegi , Guillermo Echegoyen , Sophie Rosset , Eneko Agirre , Mark Cieliebak

Training machines to understand natural language and interact with humans is an elusive and essential task of artificial intelligence. A diversity of dialogue systems has been designed with the rapid development of deep learning techniques,…

Computation and Language · Computer Science 2021-10-13 Zhuosheng Zhang , Hai Zhao

Training machines to understand natural language and interact with humans is an elusive and essential task of artificial intelligence. A diversity of dialogue systems has been designed with the rapid development of deep learning techniques,…

Computation and Language · Computer Science 2021-10-14 Zhuosheng Zhang , Hai Zhao

Mixed-initiative dialogue tasks involve repeated exchanges of information and conversational control. Conversational agents gain control by generating responses that follow particular dialogue intents or strategies, prescribed by a policy…

Computation and Language · Computer Science 2023-05-09 Maximillian Chen , Xiao Yu , Weiyan Shi , Urvi Awasthi , Zhou Yu

Recent advancements in conversational systems have significantly enhanced human-machine interactions across various domains. However, training these systems is challenging due to the scarcity of specialized dialogue data. Traditionally,…

Computation and Language · Computer Science 2026-05-29 Heydar Soudani , Roxana Petcu , Evangelos Kanoulas , Faegheh Hasibi

With the advances in deep learning, tremendous progress has been made with chit-chat dialogue systems and task-oriented dialogue systems. However, these two systems are often tackled separately in current methods. To achieve more natural…

Computation and Language · Computer Science 2021-10-18 Xinyan Zhao , Bin He , Yasheng Wang , Yitong Li , Fei Mi , Yajiao Liu , Xin Jiang , Qun Liu , Huanhuan Chen

Conversational agents have been gaining increasing popularity in recent years. Influenced by the widespread adoption of task-oriented agents such as Apple Siri and Amazon Alexa, these agents are being deployed into various applications to…

Human-Computer Interaction · Computer Science 2024-01-17 Christopher Clarke , Karthik Krishnamurthy , Walter Talamonti , Yiping Kang , Lingjia Tang , Jason Mars

Task-oriented dialog systems have been applied in various tasks, such as automated personal assistants, customer service providers and tutors. These systems work well when users have clear and explicit intentions that are well-aligned to…

Computation and Language · Computer Science 2018-01-09 Zhou Yu , Alan W Black , Alexander I. Rudnicky

With the growing research focus on multimodal dialogue systems, the capability for proactive interaction is gradually gaining recognition. As an alternative to conventional turn-by-turn dialogue, users increasingly expect multimodal systems…

Computer Vision and Pattern Recognition · Computer Science 2025-07-16 Yueqian Wang , Xiaojun Meng , Yifan Wang , Huishuai Zhang , Dongyan Zhao

Multi-agent reinforcement learning is a promising research area that extends established reinforcement learning approaches to problems formulated as multi-agent systems. Recently, a multitude of communication methods have been introduced to…

Multiagent Systems · Computer Science 2026-01-21 Christoph Wittner

As conversational agents become integral parts of many aspects of our lives, current approaches are reaching bottlenecks of performance that require increasing amounts of data or increasingly powerful models. It is also becoming clear that…

Human-Computer Interaction · Computer Science 2020-06-30 Alexandros Papangelis , Stefan Ultes

Some robots can interact with humans using natural language, and identify service requests through human-robot dialog. However, few robots are able to improve their language capabilities from this experience. In this paper, we develop a…

Robotics · Computer Science 2019-11-14 Saeid Amiri , Sujay Bajracharya , Cihangir Goktolga , Jesse Thomason , Shiqi Zhang

Various studies have been conducted on human-supporting robot systems. These systems have been put to practical use over the years and are now seen in our daily lives. In particular, robots communicating smoothly with people are expected to…

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