Related papers: Generative AI at Work
In collaboration with Alibaba, this study leverages a large-scale field experiment to assess the impact of a generative AI assistant on worker performance in e-commerce after-sales service. Human agents providing digital chat support were…
Generative Artificial Intelligence (GenAI) is transforming how firms create, process, and apply knowledge, yet little is known about the heterogeneity of its productivity effects across users. We report results from a randomized controlled…
Generative AI (GenAI) systems offer opportunities to increase user productivity in many tasks, such as programming and writing. However, while they boost productivity in some studies, many others show that users are working ineffectively…
Recent advancements in generative artificial intelligence (AI) have transformed collaborative work processes, yet the impact on team performance remains underexplored. Here we examine the role of generative AI in enhancing or replacing…
Generative artificial intelligence (GenAI) is increasingly used for programming, yet it remains unclear when and where GenAI tools lead to productivity gains. Evidence on the effects of GenAI on the long-term development of programming…
This study investigates the impact of Generative AI on software development within the IT sector through a mixed-method approach, utilizing a survey developed based on expert interviews. The preliminary results of an ongoing survey offer…
AI assistance produces significant productivity gains across professional domains, particularly for novice workers. Yet how this assistance affects the development of skills required to effectively supervise AI remains unclear. Novice…
Recent advances in generative AI technologies like large language models raise both excitement and concerns about the future of human-AI co-creation in writing. To unpack people's attitude towards and experience with generative AI-powered…
Generative AI (GenAI) tools are increasingly being adopted in software development as productivity aids, since there is evidence that GenAI tools can improve individual aspects of productivity. However, productivity is multidimensional;…
The emergence of Generative AI (Gen AI) has motivated an interest in understanding how it could be used to enhance productivity across various tasks. We add to research results for the performance impact of Gen AI on complex knowledge-based…
Although recent developments in generative AI have greatly enhanced the capabilities of conversational agents such as Google's Gemini (formerly Bard) or OpenAI's ChatGPT, it's unclear whether the usage of these agents aids users across…
Generative artificial intelligence (GenAI) is increasingly used to support a wide range of human tasks, yet empirical evidence on its effect on creativity remains scattered. Can GenAI generate ideas that are creative? To what extent can it…
With software development increasingly reliant on innovative technologies, there is a growing interest in exploring the potential of generative AI tools to streamline processes and enhance productivity. In this scenario, this paper…
We present evidence from a field experiment across 66 firms and 7,137 knowledge workers. Workers were randomly selected to access a generative AI tool integrated into applications they already used at work for email, meetings, and writing.…
AI-powered software tools are widely used to assist software engineers. However, there is still a need to understand the productivity benefits of such tools for software engineers. In addition to short-term benefits, there is a question of…
Collaborative problem-solving under time pressure is common but difficult, as teams must generate ideas quickly, coordinate actions, and track progress. Generative AI offers new opportunities to assist, but we know little about how…
In this study, I explored the impact of Generative AI on learning efficacy in academic reading materials using experimental methods. College-educated participants engaged in three cycles of reading and writing tasks. After each cycle, they…
Generative Artificial Intelligence (GAI) has made outstanding strides in recent years, with a good-sized impact on software product management. Drawing on pertinent articles from 2016 to 2023, this systematic literature evaluation reveals…
How can we use generative AI to design tools that augment rather than replace human cognition? In this position paper, we review our own research on AI-assisted decision-making for lessons to learn. We observe that in both AI-assisted…
We measure the association between generative AI (GAI) tool adoption and security operations center productivity. We find that GAI adoption is associated with a 30.13% reduction in security incident mean time to resolution. This result is…