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While text-based emotion recognition methods have achieved notable success, real-world dialogue systems often demand a more nuanced emotional understanding than any single modality can offer. Multimodal Emotion Recognition in Conversations…

Computation and Language · Computer Science 2025-09-10 Chengyan Wu , Yiqiang Cai , Yang Liu , Pengxu Zhu , Yun Xue , Ziwei Gong , Julia Hirschberg , Bolei Ma

Emotion recognition in conversation (ERC) has emerged as a research hotspot in domains such as conversational robots and question-answer systems. How to efficiently and adequately retrieve contextual emotional cues has been one of the key…

Computation and Language · Computer Science 2024-01-26 Jiang Li , Xiaoping Wang , Yingjian Liu , Zhigang Zeng

Emotion Recognition in Conversations (ERC) presents unique challenges, requiring models to capture the temporal flow of multi-turn dialogues and to effectively integrate cues from multiple modalities. We propose Mixture of Speech-Text…

Computation and Language · Computer Science 2026-02-27 Soumya Dutta , Smruthi Balaji , Sriram Ganapathy

Emotion Recognition in Conversation has been seen to be widely applicable in call center analytics, opinion mining, finance, retail, healthcare, and other industries. In a call center scenario, the role of the call center agent is not just…

Computation and Language · Computer Science 2025-09-24 Aditi Debsharma , Bhushan Jagyasi , Surajit Sen , Priyanka Pandey , Devicharith Dovari , Yuvaraj V. C , Rosalin Parida , Gopali Contractor

Emotion Recognition in Conversation (ERC) has become a fundamental capability for large language models (LLMs) in human-centric interaction. Beyond accurate recognition, coherent emotional expression is also crucial, yet both are limited by…

Artificial Intelligence · Computer Science 2026-04-21 Shaowei Zhang , Faqiang Qian , Yan Chen , Ziliang Wang , Kang An , Yong Dai , Mengya Gao , Yichao Wu

Empathy and emotion prediction are key components in the development of effective and empathetic agents, amongst several other applications. The WASSA shared task on empathy and emotion prediction in interactions presents an opportunity to…

Computation and Language · Computer Science 2024-07-08 Patrícia Pereira , Helena Moniz , Joao Paulo Carvalho

Speech Emotion Recognition (SER) is essential for improving human-computer interaction, yet its accuracy remains constrained by the complexity of emotional nuances in speech. In this study, we distinguish between descriptive semantics,…

Computation and Language · Computer Science 2025-10-06 Rongchen Guo , Vincent Francoeur , Isar Nejadgholi , Sylvain Gagnon , Miodrag Bolic

Understanding and predicting the emotional trajectory in multi-party multi-turn conversations is of great significance. Such information can be used, for example, to generate empathetic response in human-machine interaction or to inform…

Computation and Language · Computer Science 2024-01-02 Enas Altarawneh , Ameeta Agrawal , Michael Jenkin , Manos Papagelis

While there have been significant advances in de-tecting emotions in text, in the field of utter-ance-level emotion recognition (ULER), there are still many problems to be solved. In this paper, we address some challenges in ULER in dialog…

Computation and Language · Computer Science 2020-02-19 QingBiao Li , ChunHua Wu , KangFeng Zheng , Zhe Wang

Conversational Text-to-Speech (CTTS) aims to accurately express an utterance with the appropriate style within a conversational setting, which attracts more attention nowadays. While recognizing the significance of the CTTS task, prior…

Computation and Language · Computer Science 2024-10-15 Rui Liu , Zhenqi Jia , Jie Yang , Yifan Hu , Haizhou Li

Accurately detecting emotions in conversation is a necessary yet challenging task due to the complexity of emotions and dynamics in dialogues. The emotional state of a speaker can be influenced by many different factors, such as…

Computation and Language · Computer Science 2023-02-07 Jiachen Luo , Huy Phan , Joshua Reiss

Emotion recognition in conversation (ERC), the task of discerning human emotions for each utterance within a conversation, has garnered significant attention in human-computer interaction systems. Previous ERC studies focus on…

Computation and Language · Computer Science 2025-03-04 Yumeng Fu , Junjie Wu , Zhongjie Wang , Meishan Zhang , Lili Shan , Yulin Wu , Bingquan Li

In our everyday lives and social interactions we often try to perceive the emotional states of people. There has been a lot of research in providing machines with a similar capacity of recognizing emotions. From a computer vision…

Computer Vision and Pattern Recognition · Computer Science 2020-03-31 Ronak Kosti , Jose M. Alvarez , Adria Recasens , Agata Lapedriza

Each utterance in multi-turn empathetic dialogues has features such as emotion, keywords, and utterance-level meaning. Feature transitions between utterances occur naturally. However, existing approaches fail to perceive the transitions…

Computation and Language · Computer Science 2022-05-09 Wongyu Kim , Youbin Ahn , Donghyun Kim , Kyong-Ho Lee

With the rapid development of artificial intelligence, conversational bots have became prevalent in mainstream E-commerce platforms, which can provide convenient customer service timely. To satisfy the user, the conversational bots need to…

Computation and Language · Computer Science 2021-09-23 Zhenyu Zhang , Tao Guo , Meng Chen

Emotion Recognition in Conversations (ERC) is hard because discriminative evidence is sparse, localized, and often asynchronous across modalities. We center ERC on emotion hotspots and present a unified model that detects per-utterance…

Computation and Language · Computer Science 2025-10-13 Yu Liu , Hanlei Shi , Haoxun Li , Yuqing Sun , Yuxuan Ding , Linlin Gong , Leyuan Qu , Taihao Li

Emotion Recognition in Conversations (ERCs) is a vital area within multimodal interaction research, dedicated to accurately identifying and classifying the emotions expressed by speakers throughout a conversation. Traditional ERC approaches…

Computer Vision and Pattern Recognition · Computer Science 2024-09-10 Xinran Li , Xiaomao Fan , Qingyang Wu , Xiaojiang Peng , Ye Li

Conversational Speech Synthesis (CSS) aims to accurately express an utterance with the appropriate prosody and emotional inflection within a conversational setting. While recognising the significance of CSS task, the prior studies have not…

Computation and Language · Computer Science 2023-12-20 Rui Liu , Yifan Hu , Yi Ren , Xiang Yin , Haizhou Li

Emotion recognition in conversations is an important step in various virtual chat bots which require opinion-based feedback, like in social media threads, online support and many more applications. Current Emotion recognition in…

Computation and Language · Computer Science 2021-12-16 Vaibhav Bhat , Anita Yadav , Sonal Yadav , Dhivya Chandrasekaran , Vijay Mago

Endowing chatbots with a consistent persona is essential to an engaging conversation, yet it remains an unresolved challenge. In this work, we propose a new retrieval-enhanced approach for personalized response generation. Specifically, we…

Computation and Language · Computer Science 2023-06-13 Shuai Liu , Hyundong J. Cho , Marjorie Freedman , Xuezhe Ma , Jonathan May