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Related papers: Distrust in (X)AI -- Measurement Artifact or Disti…

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Despite the importance of trust in human-AI interactions, researchers must adopt questionnaires from other disciplines that lack validation in the AI context. Motivated by the need for reliable and valid measures, we investigated the…

In recent years the use of Artificial Intelligence (AI) has become increasingly prevalent in a growing number of fields. As AI systems are being adopted in more high-stakes areas such as medicine and finance, ensuring that they are…

Human-Computer Interaction · Computer Science 2023-11-03 Tobias M. Peters , Roel W. Visser

Trust is often cited as an essential criterion for the effective use and real-world deployment of AI. Researchers argue that AI should be more transparent to increase trust, making transparency one of the main goals of XAI. Nevertheless,…

Human-Computer Interaction · Computer Science 2025-05-14 Nicolas Scharowski , Sebastian A. C. Perrig , Nick von Felten , Florian Brühlmann

A current concern in the field of Artificial Intelligence (AI) is to ensure the trustworthiness of AI systems. The development of explainability methods is one prominent way to address this, which has often resulted in the assumption that…

Human-Computer Interaction · Computer Science 2023-12-05 Roel Visser , Tobias M. Peters , Ingrid Scharlau , Barbara Hammer

Building trust in AI-based systems is deemed critical for their adoption and appropriate use. Recent research has thus attempted to evaluate how various attributes of these systems affect user trust. However, limitations regarding the…

Human-Computer Interaction · Computer Science 2022-04-29 Michaela Benk , Suzanne Tolmeijer , Florian von Wangenheim , Andrea Ferrario

Under the slogan of trustworthy AI, much of contemporary AI research is focused on designing AI systems and usage practices that inspire human trust and, thus, enhance adoption of AI systems. However, a person affected by an AI system may…

Computers and Society · Computer Science 2025-05-16 Benjamin Paaßen , Suzana Alpsancar , Tobias Matzner , Ingrid Scharlau

The increasing use of artificial intelligence (AI) systems in our daily life through various applications, services, and products explains the significance of trust/distrust in AI from a user perspective. AI-driven systems (as opposed to…

Computers and Society · Computer Science 2024-04-05 Saleh Afroogh , Ali Akbari , Evan Malone , Mohammadali Kargar , Hananeh Alambeigi

This paper systematically derives design dimensions for the structured evaluation of explainable artificial intelligence (XAI) approaches. These dimensions enable a descriptive characterization, facilitating comparisons between different…

Human-Computer Interaction · Computer Science 2020-09-15 Fabian Sperrle , Mennatallah El-Assady , Grace Guo , Duen Horng Chau , Alex Endert , Daniel Keim

Research into the explanation of machine learning models, i.e., explainable AI (XAI), has seen a commensurate exponential growth alongside deep artificial neural networks throughout the past decade. For historical reasons, explanation and…

Human-Computer Interaction · Computer Science 2020-09-29 Brittany Davis , Maria Glenski , William Sealy , Dustin Arendt

Appropriate Trust in Artificial Intelligence (AI) systems has rapidly become an important area of focus for both researchers and practitioners. Various approaches have been used to achieve it, such as confidence scores, explanations,…

Human-Computer Interaction · Computer Science 2023-11-14 Siddharth Mehrotra , Chadha Degachi , Oleksandra Vereschak , Catholijn M. Jonker , Myrthe L. Tielman

The increasing reliance on Deep Learning models, combined with their inherent lack of transparency, has spurred the development of a novel field of study known as eXplainable AI (XAI) methods. These methods seek to enhance the trust of…

With the current progress of Artificial Intelligence (AI) technology and its increasingly broader applications, trust is seen as a required criterion for AI usage, acceptance, and deployment. A robust measurement instrument is essential to…

Human-Computer Interaction · Computer Science 2025-10-27 Retno Larasati

Trust is a central component of the interaction between people and AI, in that 'incorrect' levels of trust may cause misuse, abuse or disuse of the technology. But what, precisely, is the nature of trust in AI? What are the prerequisites…

Artificial Intelligence · Computer Science 2021-01-21 Alon Jacovi , Ana Marasović , Tim Miller , Yoav Goldberg

The advances in Machine Learning (ML) in recent years have been both impressive and far-reaching. However, the deployment of ML models is still impaired by a lack of trust in how the best-performing ML models make predictions. The issue of…

Artificial Intelligence · Computer Science 2023-06-06 Joao Marques-Silva

This study critically examines the commonly held assumption that explicability in artificial intelligence (AI) systems inherently boosts user trust. Utilizing a meta-analytical approach, we conducted a comprehensive examination of the…

Artificial Intelligence · Computer Science 2025-04-18 Zahra Atf , Peter R. Lewis

While human-AI decision-making research has primarily used trust measurements to assess the practical usage of AI systems by their end-users, recent empirical evidence suggests that trust measurements do not inform users' appropriate…

Human-Computer Interaction · Computer Science 2026-04-28 Muhammad Raees , Konstantinos Papangelis

Policy makers, scientists, and the public are increasingly confronted with thorny questions about the regulation of artificial intelligence (AI) systems. A key common thread concerns whether AI can be trusted and the factors that can make…

Artificial Intelligence · Computer Science 2026-04-08 Martino Maggetti

Trust is a fundamental concept in human decision-making and collaboration that has long been studied in philosophy and psychology. However, software engineering (SE) articles often use the term trust informally; providing an explicit…

Software Engineering · Computer Science 2026-01-29 Sebastian Baltes , Timo Speith , Brenda Chiteri , Seyedmoein Mohsenimofidi , Shalini Chakraborty , Daniel Buschek

Explainable Artificial Intelligence (XAI) is a rising field in AI. It aims to produce a demonstrative factor of trust, which for human subjects is achieved through communicative means, which Machine Learning (ML) algorithms cannot solely…

Machine Learning · Computer Science 2021-03-09 Jamie Andrew Duell

The problem of human trust in artificial intelligence is one of the most fundamental problems in applied machine learning. Our processes for evaluating AI trustworthiness have substantial ramifications for ML's impact on science, health,…

Machine Learning · Computer Science 2022-02-14 Max W. Shen
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