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AI-mediated communication is designed to help us do our work more quickly and efficiently. But does it come at a cost? This study uses smart replies (SRs) to show how AI influences humans without any intent on the part of the developer -…
In medicine, patients can obtain real benefits from a sham treatment. These benefits are known as the placebo effect. We report two experiments (Experiment I: N=369; Experiment II: N=100) demonstrating a placebo effect in adaptive…
As Generative AI systems increasingly engage in long-term, personal, and relational interactions, human-AI engagements are becoming significantly complex, making them more challenging to understand and govern. These Interactive AI systems…
People are increasingly turning to AI assistance for simple tasks, e.g., arithmetic, spell-check, and answering simple questions. But does AI assistance actually save users time and effort? We investigate people's propensity to use AI for…
Agentic AI assistants that autonomously perform multi-step tasks raise open questions for user experience: how should such systems communicate progress and reasoning during extended operations, especially in attention-critical contexts such…
This study explores the effectiveness of AI tools in enhancing student learning, specifically in improving study habits, time management, and feedback mechanisms. The research focuses on how AI tools can support personalized learning,…
As artificial intelligence (AI) tools become increasingly embedded in software development workflows, questions persist about their true impact on developer productivity and experience. This paper presents findings from a mixed-methods…
As generative AI (GenAI) systems become increasingly proficient at simulating human-like and well-reasoned text, users may attribute authority to AI outputs, shaping how they engage with writing and reasoning tasks. While prior work has…
AI assistance produces significant productivity gains across professional domains, particularly for novice workers. Yet how this assistance affects the development of skills required to effectively supervise AI remains unclear. Novice…
AI-based interactive assistants are advancing human-augmenting technology, yet their effects on users' mental and physiological states remain under-explored. We address this gap by analyzing how Copilot for Microsoft Word, a LLM-based…
AI coding assistants have become prolific in recent years. Through a longitudinal mixed-methods investigation, we examined how professional software engineers perceive the effects of AI coding assistants in regard to task focus, developer…
Learning analytics can guide human tutors to efficiently address motivational barriers to learning that AI systems struggle to support. Students become more engaged when they receive human attention. However, what occurs during short…
The fast paced progress of artificial intelligence (AI) through scaling laws connecting rising computational power with improving performance has created tremendous technological breakthroughs. These breakthroughs do not translate to…
In collaboration with Alibaba, this study leverages a large-scale field experiment to assess the impact of a generative AI assistant on worker performance in e-commerce after-sales service. Human agents providing digital chat support were…
Choice decisions made by users of online applications can suffer from biases due to the users' level of engagement. For instance, low engagement users may make random choices with no concern for the quality of items offered. This biased…
Generative Artificial Intelligence (AI) tools are increasingly deployed across social media platforms, yet their implications for user behavior and experience remain understudied, particularly regarding two critical dimensions: (1) how AI…
Explainability, interpretability and how much they affect human trust in AI systems are ultimately problems of human cognition as much as machine learning, yet the effectiveness of AI recommendations and the trust afforded by end-users are…
While human-AI collaboration systems have increasingly been built to increase efficiency or support creativity, little work has examined how the design of interactions shapes the social connection between human and artificial agent. We…
Inclusion is important for meeting effectiveness, which is in turn central to organizational functioning. One way of improving inclusion in meetings is through feedback, but social dynamics make giving feedback difficult. We propose that AI…
In-person instruction for professional development or other types of workplace training provides a social environment and immediate feedback mechanisms that typically ensure all participants are successful. Online, self-paced instruction…