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Mobile applications (apps) have become an essential part of everyday life, offering convenient access to services such as banking, healthcare, and shopping. With these apps handling sensitive personal and financial data, ensuring their…
Millions of mobile apps have been available through various app markets. Although most app markets have enforced a number of automated or even manual mechanisms to vet each app before it is released to the market, thousands of low-quality…
With the recent growth of conversational systems and intelligent assistants such as Apple Siri and Google Assistant, mobile devices are becoming even more pervasive in our lives. As a consequence, users are getting engaged with the mobile…
App reviews are a critical source of user feedback, offering valuable insights into an app's performance, features, usability, and overall user experience. Effectively analyzing these reviews is essential for guiding app development,…
User reviews of mobile apps often contain complaints or suggestions which are valuable for app developers to improve user experience and satisfaction. However, due to the large volume and noisy-nature of those reviews, manually analyzing…
Mobile apps are one of the building blocks of the mobile digital economy. A differentiating feature of mobile apps to traditional enterprise software is online reviews, which are available on app marketplaces and represent a valuable source…
Developers are increasingly integrating Language Models (LMs) into their mobile apps to provide features such as chat-based assistants. To prevent LM misuse, they impose various restrictions, including limits on the number of queries, input…
Mobile app stores are the key distributors of mobile applications. They regularly apply vetting processes to the deployed apps. Yet, some of these vetting processes might be inadequate or applied late. The late removal of applications might…
While smart mobile health apps that adapt to users' progressive individual needs are proliferating, many of them struggle to fulfill their promises due to an inferior user experience. Understanding the concerns of real-world users related…
Background Despite the benefits offered by an abundance of health applications promoted on app marketplaces (e.g., Google Play Store), the wide adoption of mobile health and e-health apps is yet to come. Objective This study aims to…
Context: Mobile app reviews written by users on app stores or social media are significant resources for app developers.Analyzing app reviews have proved to be useful for many areas of software engineering (e.g., requirement engineering,…
Surveys in mobile learning developed so far have analysed in a global way the effects on the usage of mobile devices by means of general apps or apps already developed. However, more and more teachers are developing their own apps to…
Context: Visual aesthetics is increasingly seen as an essential factor in perceived usability, interaction, and overall appraisal of user interfaces especially with respect to mobile applications. Yet, a question that remains is how to…
Mobile mental health applications are seen as a promising way to fulfill the growing need for mental health care. Although there are more than ten thousand mental health apps available on app marketplaces, such as Google Play and Apple App…
Disaster mobile apps play an increasingly important role in disseminating hazard information and supporting communities during emergency situations. This study presents a comprehensive analysis of these mobile applications, focusing on…
We present an analysis of 12 million instances of privacy-relevant reviews publicly visible on the Google Play Store that span a 10 year period. By leveraging state of the art NLP techniques, we examine what users have been writing about…
Mobile app distribution platforms such as Google Play Store allow users to share their feedback about downloaded apps in the form of a review comment and a corresponding star rating. Typically, the star rating ranges from one to five stars,…
Users review about an app is a crucial component for open mobile application market, such as the AppStore and the Google play. Analyzing these reviews can reveal user's sentiment towards a feature in the app. There exist several analytical…
Human values such as integrity, privacy, curiosity, security, and honesty are guiding principles for what people consider important in life. Such human values may be violated by mobile software applications (apps), and the negative effects…
The number of applications in Google Play has increased dramatically in recent years. On Google Play, users can write detailed reviews and rate apps, with these ratings significantly influencing app success and download numbers. Reviews…